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Pick n Pay trials bitcoin payments
Pick n Pay trials bitcoin payments

Bitcoin payments could soon be commonplace at Pick n Pay. For a limited period, customers at the retailer's head office campus store are able to use the cryptocurrency as a payment method...

19 Sep 2017

3dman_eu via
How safe is the food on your plate?

It can take up to three months or even more for food to travel from the farm to table. “The longer this supply chain, the less control you have over the product and the harder it is to maintain quality and safety.”

19 Sep 2017

Big data divide: what traditional retailers can learn from e-commerce
Big data divide: what traditional retailers can learn from e-commerce

The harsh reality is that local retailers are still very early on their journeys towards leveraging big data...

By Garth Meier 19 Sep 2017

Bruno Witvoet, Unilever Africa president and Mechell Chetty, Unilever vice president for HR, Africa, at the opening of Unilever’s new Africa hub.
Unilever's brand plan to grow business across Africa

Unilever launches an Africa hub in Johannesburg in its drive to grow its business of iconic brands across the African continent...

19 Sep 2017

#SACSCCongress: The artisanal food revolution and the modern retail space
#SACSCCongress: The artisanal food revolution and the modern retail space

Retail futurist Howard Saunders discusses some of the shifts in consumer mindset and retail brand innovation...

By Lauren Hartzenberg 14 Sep 2017

Apple lays claim to smartphone future with new flagship iPhone X
Apple lays claim to smartphone future with new flagship iPhone X

Apple laid claim to the future of the smartphone on Tuesday, 12 September 2017, with a 10th anniversary iPhone X, touting the device as the next generation of mobile computing...

13 Sep 2017

Automation, smart technology ushers in new era of manufacturing
Automation, smart technology ushers in new era of manufacturing

In today's on-demand retail landscape, manufacturers are undergoing massive changes to meet customers ever-increasing expectations...

8 Sep 2017

Launching your brand into Africa
Launching your brand into Africa

Prior investigation of potential markets in Africa is invaluable in preventing massive mistakes...

6 Sep 2017

#MediaAlert! Windhoek Beer and Jupiter part ways
#MediaAlert! Windhoek Beer and Jupiter part ways

The Windhoek Beer account is out to pitch after parting ways with advertising agency, The Jupiter Drawing Room Cape Town...

31 Aug 2017

Research indicates payment markets to pass $5tn by 2020
Research indicates payment markets to pass $5tn by 2020

Visa and MasterCard's distinct evolutionary strategies in digital payments will underpin the success of a market expected to increase from $3.8 trillion to $5 trillion...

30 Aug 2017

Allan Swart ©
#Pamro2017: Data is becoming the oil of consumer marketing

Leana Less, vice president of global connections and media at Coca-Cola, explores the benefits of agile marketing if done correctly at this year's Pamro conference...

By Juanita Pienaar 29 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

Youtap solutions aim to simplify mobile payments in Africa and Asia
Youtap solutions aim to simplify mobile payments in Africa and Asia

Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia...

21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

Cash is no longer king. All hail digitisation
Cash is no longer king. All hail digitisation

Cold, hard cash has been on the decline in mature first world economies since the 1990s when electronic banking started becoming popular.

By Peter Alkema 14 Aug 2017

Sweet end of packaging
Sweet end of packaging

With the global bakery and confectionery market predicted to reach €436 billion and €203 respectively by 2020, the specialist packaging industry is gearing up...

1 Aug 2017

The convergence of credit card and cash in Africa
The convergence of credit card and cash in Africa

According to a recent study conducted by Mastercard, over 50% of the South African population still transact using cash on a daily basis...

By Simeon Tassev 1 Aug 2017

Negotiations for a single continental market for goods and services on track
Negotiations for a single continental market for goods and services on track

Continental Free Trade Area negotiations are expected to conclude at the end of 2017 with a firm policy in place to benefit all countries in Africa and reduce poverty...

1 Aug 2017

Digital solution for retail networks in Africa
Digital solution for retail networks in Africa

Total and Worldline partner with African fintech InTouch to support deployment of Guichet Unique, an innovative digital solution for retail networks...

27 Jul 2017

Digitalisation pushing boundaries of manufacturing
Digitalisation pushing boundaries of manufacturing

Digital transformation, as we've come to realise, means something different in every industry. In manufacturing, the term can be broad-reaching...

By Dereshin Pillay 27 Jul 2017

Jack Ma launches African Young Entrepreneurs Fund
Jack Ma launches African Young Entrepreneurs Fund

UNCTAD adviser, Alibaba's Jack Ma, has launched an African Young Entrepreneurs Fund worth $10 million...

27 Jul 2017

Could 'buy online pickup in store' uplift brick-and-mortar retail?
Could 'buy online pickup in store' uplift brick-and-mortar retail?

The third annual JDA Consumer Survey reveals that about 54% of respondents prefer to shop in-store to other channels...

26 Jul 2017

Choppies struggles to make its mark in tough SA conditions
Choppies struggles to make its mark in tough SA conditions

Botswana-based Choppies may be a well-established grocery retail chain in many parts of sub-Saharan Africa, but the company has found the going tough in SA...

By Colleen Goko 21 Jul 2017

Dubai-based investment firm acquires Java House, Africa expansion next
Dubai-based investment firm acquires Java House, Africa expansion next

The Abraaj Group, a Dubai-based private equity investment firm, has announced the acquisition of Java House restaurant chain from Emerging Capital Partners (ECP) for an undisclosed amount...

By Dannish Odongo 7 Jul 2017

Nigeria's TradPeek wants to be Africa's Alibaba
Nigeria's TradPeek wants to be Africa's Alibaba

Nigerian startup TradPeek has an ambitious goal - to be to Africa what Alibaba is to China...

By Tom Jackson 5 Jul 2017

Primedia Outdoor system isolates consumer ‘convergence nodes' in Gaborone
Primedia Outdoor system isolates consumer ‘convergence nodes' in Gaborone

Primedia Outdoor has developed a system that combines GIS technology with population data and consumer insights to isolate consumer ‘convergence nodes'...

5 Jul 2017

Kenyan payments solutions firm expands to SA
Kenyan payments solutions firm expands to SA

Direct Pay Online continues Southern Africa expansion with acquisition of PayThru South Africa...

29 Jun 2017

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