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#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 5 hours ago

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 4 hours ago

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 19 hours ago

Jack Ma launches African Young Entrepreneurs Fund

UNCTAD adviser, Alibaba's Jack Ma, has launched an African Young Entrepreneurs Fund worth $10 million...

27 Jul 2017

Angolan beverage plant gets approval

A new Angolan beverage plant has been approved for development...

1 day ago

Cash is no longer king. All hail digitisation

Cold, hard cash has been on the decline in mature first world economies since the 1990s when electronic banking started becoming popular.

By Peter Alkema 3 days ago

The convergence of credit card and cash in Africa

According to a recent study conducted by Mastercard, over 50% of the South African population still transact using cash on a daily basis...

By Simeon Tassev 1 Aug 2017

Negotiations for a single continental market for goods and services on track

Continental Free Trade Area negotiations are expected to conclude at the end of 2017 with a firm policy in place to benefit all countries in Africa and reduce poverty...

1 Aug 2017

Digitalisation pushing boundaries of manufacturing

Digital transformation, as we've come to realise, means something different in every industry. In manufacturing, the term can be broad-reaching...

By Dereshin Pillay 27 Jul 2017

Digital solution for retail networks in Africa

Total and Worldline partner with African fintech InTouch to support deployment of Guichet Unique, an innovative digital solution for retail networks...

27 Jul 2017

Could 'buy online pickup in store' uplift brick-and-mortar retail?

The third annual JDA Consumer Survey reveals that about 54% of respondents prefer to shop in-store to other channels...

26 Jul 2017

Dubai-based investment firm acquires Java House, Africa expansion next

The Abraaj Group, a Dubai-based private equity investment firm, has announced the acquisition of Java House restaurant chain from Emerging Capital Partners (ECP) for an undisclosed amount...

By Dannish Odongo 7 Jul 2017

Nigeria's TradPeek wants to be Africa's Alibaba

Nigerian startup TradPeek has an ambitious goal - to be to Africa what Alibaba is to China...

By Tom Jackson 5 Jul 2017

Kenyan payments solutions firm expands to SA

Direct Pay Online continues Southern Africa expansion with acquisition of PayThru South Africa...

29 Jun 2017

#AfricaMonth: Internal trade barriers show signs of falling

While the road ahead may still present significant challenges, some of Africa's most long-standing internal trade barriers are beginning to show signs of falling. We interview David Williams, Maersk Line Africa chief executive and global head of Safmarine to find out more...

By Ilse van den Berg 30 May 2017

Africa increases high-value production, global trends identify industrial growth

Euromonitor International has released research on how industrial changes are shaping the B2B marketplace around the world...

16 May 2017

Rwanda moves swiftly towards cashless society

Extension of Mastercard and Rwanda Government agreement will result in a stronger digital payment sector and a cashless society...

5 May 2017

Sweet end of packaging

With the global bakery and confectionery market predicted to reach €436 billion and €203 respectively by 2020, the specialist packaging industry is gearing up...

1 Aug 2017

Shoprite sales edge forward

The Shoprite share price slumped almost 2% after the company released a trading update that pointed to a disappointing performance...

By Ann Crotty 19 Jul 2017

Selling Brazilian fashions, the women of Angola's ‘suitcase trade' spot trends and pedal dreams

Angola, a Portuguese-speaking country, is strongly influenced by the cultural output of Brazil...

By Léa Barreau Tran 17 Jul 2017

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