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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 1 day ago

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent...

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...

By Harry Welby-Cooke 14 Jul 2016

Africa's top 30 entrepreneurs under 30

Forbes Africa reveals Africa's 30 most promising entrepreneurs under 30 for 2016...

30 May 2016

Mobile survey informs Global Entrepreneurship Summit

GeoPoll the Global Entrepreneurship Network and the U.S. State Department released a survey of 1,000 business owners...

24 Jul 2015

Orange launches its largest Developer Challenge and SMS API

Coinciding with the release of its SMS APIs in Cameroon, Congo, Guinea, Niger and Senegal, Orange is launching its largest international developer challenge to date - across 13 countries - aiming to spur and nurture the creation of unique and local services for Africa and the Middle East from the growing entrepreneurial base developing in these countries.

3 Jul 2015

Nyamuka Zambia Business Plan competition receives flood of entries

Over 700 entrepreneurs have entered the Nyamuka Zambia Business Plan Competition, to stand a chance to win a share of the K2,000,000 prize. Entries close 5 May 2015...

4 May 2015

Female millennials are the most confident and ambitious of any female generation

New PwC survey dispels myths about women and work...

5 Mar 2015

Five critical factors to consider when expanding into Africa

Before your organisation embarks on expanding into Africa, you have to consider some critical factors such as marketing barriers, government policies on foreign investment, legislation and most importantly human capital developments...

Issued by Knowledge Resources 9 Sep 2014

Could Africa become like China?

Africa's changing demographic over the next three-and-a-half decades could transform the continent into the next China, but only if its youthful population is educated and entrepreneurial.

By Jana Marais 19 Aug 2014

Postive results likely from US-Africa summit says Davies

South Africa and Africa in general benefitted immensely from the recent US-Africa Leaders' Summit held in Washington last week, Trade and Industry Minister Rob Davies said on his return.

13 Aug 2014

Africa must look for partnerships

Africa needs to form partnerships with the developed nations in order to realise the continent's goal to industrialise, International Relations and Cooperation Minister Maite Nkoana-Mashabane said .

By Chris Bathembu 5 Aug 2014

AECI plans to reduce its reliance on a weak SA

JSE-listed AECI plans to start producing explosives in Australia by year-end‚ as the chemicals and explosives firm looks to reduce its reliance on South Africa's weak mining and manufacturing sectors.

By Nick Hedley 30 Jul 2014

Employment Act governs employee's rights in Zambia

The Employment Act (Chapter 268 of the Laws of Zambia) is the principal piece of legislation governing employee rights in Zambia. A distinction is drawn between oral contracts of service, which are governed by Part IV of the Employment Act, and written contracts of service, which are governed by Part V.

By Lauren Salt and William Woolcott 10 Jul 2014

[BizCareers] The power of your LinkedIn profile

In this week's BizCareers column we look at how to use your LinkedIn profile effectively, as well as the pitfalls of job-hopping.

By Juliette Attwell 17 Jun 2014

Transnet wants to 'industrialise railways'

Small- and medium-sized engineering companies must create niche markets for themselves to supply Transnet with parts for the locomotives that the freight logistics company envisages building within the next two to three decades.

By Amanda Visser 9 Jun 2014

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