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AI-powered language tool LangBot wins Seedstars Ethiopia

LangBot, a gamified and artificial intelligence (AI)-powered language teaching chatbot, has been named the winner of the Ethiopian leg of global early-stage startups competition Seedstars World...

New USAID trade hub for Botswana

USAID opens new Southern Africa Trade and Investment Hub in Botswana...

Zimbabwe turns the spotlight on customer experience

Customer experience and service delivery symposium on the cards for Zimbabwe...

How this Senegalese fintech startup is going pan-African

Fintech startup InTouch is a Senegalese company taking an unusual step by establishing a footprint across the continent...

By Tom Jackson 1 day ago

#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 2 days ago

Hate speech declared “an act of terrorism” - Osinbajo

Hate speech will no longer be tolerated in Nigeria, said acting-president Yemi Osinbajo, declaring it “an act of terrorism”...

2 days ago

#Loeries2017: ALL THE WINNERS!

The full list of winners for the 39th Annual Loerie Awards, which concluded on 20 August 2017 at the Durban ICC, have been announced. Congratulations to all...

3 days ago

#Loeries2017: Design Army's Pum Lefebure on how to master the art of seduction

Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction...

By Jessica Tennant 19 Aug 2017

Kenyan journalists harassed, detained, reporting on election violence

Authorities in Kenya should credibly investigate incidents of harassment against journalists covering the aftermath of August 8's disputed elections...

19 Aug 2017

#Loeries2017: All the finalists by agency, school and brand!

All the finalists for this year's Loeries Awards have been announced. Here are the total entry numbers per agency, school and brand...

18 Aug 2017

#Loeries2017: Be the popes, the geeks and the rock and rollers, says Creative Shop's Weera Saad

First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said...

By Jessica Tennant 18 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

It's time to start thinking about our digital carbon footprint

The media is at the forefront of generating awareness over environmental issues...

By Pietari Kaapa 18 Aug 2017

Africa's data revolution probed in UN-backed report

Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063...

18 Aug 2017

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Putting control back in the hands of content creators

Public Vine's cloud-based software gives creators and broadcasters their own platform to promote their content...

17 Aug 2017

Food aid for DRC refugees

WFP begins food distributions for thousands displaced by conflict in Kasai Region of DRC...

17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

Africa's best documentaries are available to stream

In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time...

16 Aug 2017

Mentorship app for young women, girls in Africa

Tanzania Women of Achievement (TWA) launches Twaa - a mentorship and learning on the go platform for girls and women in Africa....

16 Aug 2017

How will Africa cope with its rising population challenges?

BBC News broadcasts a week of special programming on Africa's rising population...

16 Aug 2017

Artificial intelligence is cool, market intelligence is cooler

Mike Saunders writes that using the right market intelligence platforms will drive the successful implementation of your future artificial intelligence programmes...

By Mike Saunders 16 Aug 2017

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Mozambique: Nyusi Meets With Mass Media Council
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Sudan: Sudanese Journalist Fined Over Column Criticizing Police
Zambia: Opposition Leader Mwamba Calls Off Alleged Sakala Bluff
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