Bizcommunity.com

Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity.com - South Africa's largest online B2B publisher - is set to grow even more with the introduction of 16 new content channels, with weekly newsletters, as from last week Tuesday, 20 September 2011. 20 Sep 2011 15:45

Airtel Ghana awarded Telecoms Company of the Year 2010

At the recent Chartered Institute of Marketing Ghana (CIMG) Awards, held in Accra, Airtel Ghana was awarded the "Telecoms Company of the Year 2010" for its effort at transforming the telecommunications industry in Ghana. 30 Aug 2011 09:53

[2011 trends] Ever-changing ad industry, constantly developing trends

[Adene van der Walt] So what we can expect to see in 2011? The industry is always changing and new trends are constantly developing and therefore it is crucial to keep the following top of mind. 18 Jan 2011 15:13

[2011 trends] It's a Wild. Wired. Wellthy. World!

[Gisele Wertheim Aymes] The recent global recession has changed our world forever. In a new digital age, characterised by oversupply and too many product types in almost every market, the challenge for companies will be to locate and capture pools of high-profit demand and be able to move with speed and flexibility to take advantage of them. Here are 11 trends for 2011. 18 Jan 2011 14:17

[2011 trends] A year of hard work for brands

[Janice Spark] If 2010 could be summed up as soccer, vuvuzelas and national pride, 2011 will be all about the hard work of restoring the economy to sustainable growth, paying attention to environmental concerns and mastering the technologies that are changing the world. Here are a few trends to watch in 2011. 17 Jan 2011 15:27

Leaders grapple with tone from the top - PwC

Setting the right tone from the top is viewed as an increasingly important leadership skill that can make or break relationships with shareholders, employees, customers and business partners. 12 Jul 2010 12:35

Investment in speech analytics in call centres set to double

[Published by Ovum, part of the Datamonitor group] GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum. 23 Jun 2010 11:03

Zain Nigeria awarded at 2009 NITTA

LAGOS: Zain Nigeria, at the weekend, was awarded Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA). 25 Nov 2009 07:29

Zain Nigeria's call centre commences operations

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks. 29 Jul 2009 10:13

Skills shortage impacts on customer care in Nigeria

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology. 8 Dec 2008 13:57

UBA launches tourism paycard in Nigeria

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16

Conexus

Conexus paves the road for automotive sales and service standards in Africa

Outsourced call centre company Conexus has successfully extended its capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. 3 Jun 2008 16:11

Thuraya to expand services in Nigerian market

[Jonah Iboma] Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. 4 Apr 2008 09:53

Senegal telecoms seals major deal with Ascade

[Musa Saidykhan] Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business. 17 Mar 2008 12:01