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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 2 days ago

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent...

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...

By Valter Adão 31 Jul 2017

Globalisation is irreversible, despite protests

Business leaders from across Africa discussed the effect of anti-globalisation on emerging markets at the CEO Agenda: the new rules for global business, held in Sandton on 17 July 2017...

24 Jul 2017

How wearable tech can improve employee wellness

Technology is transforming employee wellness programmes. Gone are the days that nurses do the physical checkups for many European and US countries...

By Steven Howard 10 Jul 2017

Bowing out gracefully: What startup founders can learn from Travis Kalanick

Sometimes the entrepreneurial traits of a startup founder are not conducive to running a large-to-global business. Just ask Travis Kalanick...

10 Jul 2017

The growth mindset: Four ingredients for creating a high-performance culture

In They're your rules, break them!', I bring together the latest research on what makes human talent tick...

By Douglas Kruger 6 Jul 2017

This is why middle managers hold the key to attaining the SDGs

Middle managers are left out of the loop when it comes to sustainability strategies...

30 Jun 2017

Breaking rules takes you from underdog to industry-threat

How much do bad rules really cost you...?

By Douglas Kruger 8 Jun 2017

Sodexo and Jumia Food Kenya partner on mobile payment solution for employees

Sodexo Group has signed a new partnership with Jumia Food Kenya to offer employers a seamless mobile solution dubbed M-Kula...

8 Jun 2017

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International

Small startup in a big pond? You got this!

Perhaps the hardest part about being a small startup is that, from the very beginning, you have to compete on the same level as all of the big fish. You have to prove that you are just as worthy of a client's attention and dollars as your more established competitors. This is difficult enough for the big fish themselves, but for a new and tiny startup with a tinier budget? What are you supposed to do? How do you make a name for yourself when you can't spend as much as your competitors?

By Boris Dzhingarov, Issued by Monetary Library 13 Jul 2017

Five success strategies you forgot to implement in your business

As more people ditch the stressful nine to five work life in search of more freedom and self-empowerment, they're following in the footsteps of their mentors. If you're one of those people, it's wonderful that you've found your way out of the corporate rat race in pursuit of loftier goals. Now you need some strategies to shift you deeper into success.

By Boris Dzhingarov, Issued by Monetary Library 10 Jul 2017

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