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Major travel trade shows team up to attract global buyers

Africa's Travel Indaba and We Are Africa has entered a partnership which will see the two trade shows bringing the world to South Africa to experience a range of travel products and services for two weeks every May...

2 days ago

Times Media has a new name

Shortly after moving premises from Rosebank to Parktown, Times Media Group today announced that it is operating under a new name...

12 Jun 2017

Sodexo and Jumia Food Kenya partner on mobile payment solution for employees

Sodexo Group has signed a new partnership with Jumia Food Kenya to offer employers a seamless mobile solution dubbed M-Kula...

8 Jun 2017

Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity...

By Tom Jackson 3 May 2017

Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

DHL acknowledges importance of customer service for African businesses

It is safe to say that poor customer service can seriously affect a company's bottom line...

12 Oct 2016

Customer service eclipses products, services as number one customer consideration

Businesses used to compete against one another on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, these factors are taking a back seat to something that is altogether more difficult to define...

26 Aug 2016

[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service

Tune in to the Biz Takeouts Marketing & Media radio show on 25 August 2016, from 9-10am, as show host Warren Harding chats to Marcus Brewster...

24 Aug 2016

[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail

Tune in to the Biz Takeouts Marketing & Media radio show on 18 August 2016, from 9-10am, as show host Warren Harding chats to Matt Roux...

17 Aug 2016

[TrendTalk] Branding for good

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

By Louise Marsland 13 Apr 2015

New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015

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International

Samsung to invest $380m in new plant in US

NEW YORK, US - Samsung plans to invest $380 million and hire nearly 1,000 workers for a new manufacturing plant for home appliances in South Carolina, the company announced Wednesday.

3 hours ago

Catalina launches purchase-based digital coupon solution

ST. PETERSBURG, US - Personalised digital media company Catalina is introducing to the US a new purchase-based digital coupon, called Segment Targeted Load to Card (SL2C). The solution leverages scaled shopper insights to deliver targeted offers to shoppers based on their past purchases.

9 hours ago

Research reveals key drivers of sharing economy

A whitepaper, based on an investigation undertaken by Mastercard and The Future Agenda, reveals the key drivers of the ever growing sharing economy, outlining the challenges and future opportunities surrounding it.

1 day ago

China Guangxi business matchmaking opens at SAITEX

The ‘Brands of China African Showcase' was launched at Gallagher Convention Centre, alongside the Southern African International Trade Exhibition (SAITEX) to enhance Sino-South Africa trade relations.

2 days ago

China, Hong Kong top hubs for fake goods: Europol

China and Hong Kong are overwhelmingly the largest shipment centres for fake goods sold around the world, in a growing, complex battle against sophisticated counterfeiters, Europe's police agency said Thursday.

23 Jun 2017

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