Subscribe to industry newsletters

Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

DHL acknowledges importance of customer service for African businesses

It is safe to say that poor customer service can seriously affect a company's bottom line...

12 Oct 2016

Customer service eclipses products, services as number one customer consideration

Businesses used to compete against one another on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, these factors are taking a back seat to something that is altogether more difficult to define...

26 Aug 2016

[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service

Tune in to the Biz Takeouts Marketing & Media radio show on 25 August 2016, from 9-10am, as show host Warren Harding chats to Marcus Brewster...

24 Aug 2016

[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail

Tune in to the Biz Takeouts Marketing & Media radio show on 18 August 2016, from 9-10am, as show host Warren Harding chats to Matt Roux...

17 Aug 2016

[TrendTalk] Branding for good

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

By Louise Marsland 13 Apr 2015

New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015

Africa Business App launched by KPMG

A new Africa Business App has been launched by the KPMG Global Africa Practice. It will provide businesses and investors with seamless access to the very latest Africa information about doing business across the continent...

17 Feb 2015

[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Dillon Mann, Philipp Hartmann and Theunis Hanekom...

16 Feb 2015

[Trends 2015] TREND: The experience brand

From 'Me' brands, to category collapse in the retail sector, mindful business and new definitions of power; and design-led experiential public spaces - JWTIntelligence has produced a superlative vision of current consumer culture and expectations in 2015...

20 Jan 2015

[Trends 2015] Avoiding 'Infobesity' and harnessing opportunity

When asked if I have a crystal ball, my response would be: "No, it's just the way I walk." Predictions may not make us walk funny, but we certainly need to know where we're going...

By Sid Peimer 20 Jan 2015

Show more

International

Puma ups forecast after sales leap in first quarter

FRANKFURT, Germany - German sportswear maker Puma said Tuesday it set a new quarterly record for sales between January and March, springing over the €1bn-barrier and upping its forecasts for the year.

3 hours ago

Four key trends of African design in 2017/18

WGSN, a London trend forecasting company for fashion and creative industries, held a recent press event in Cape Town to unveil the four key trends that will be at the forefront of African design in 2017 and 2018.

1 day ago

Alibaba backs decision to add video games to 'Asia Olympics'

BEIJING, China - Online retail giant Alibaba on Thursday batted down criticism over a decision to add e-sports to the lineup of the 2022 Asia Games in China, responding to scepticism about an event it will play a major role in promoting.

21 Apr 2017

Apple touts greater use of recycled metal in gadgets

NEW YORK, US - Apple wants to "one day" end the need to mine materials from the earth to make its gadgets, the technology giant said in its annual environmental responsibility report out Thursday.

21 Apr 2017

Amazon, Flipkart battle in India for e-commerce's 'last frontier'

NEW DELHI, India - With 100 million new internet users every year, Amazon is betting big on India, but a major new investment in homegrown rival Flipkart means the battle to dominate the fast-growing e-commerce market is set to heat up.

20 Apr 2017

Show more