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Major travel trade shows team up to attract global buyers

Africa's Travel Indaba and We Are Africa has entered a partnership which will see the two trade shows bringing the world to South Africa to experience a range of travel products and services for two weeks every May...

27 Jun 2017

Times Media has a new name

Shortly after moving premises from Rosebank to Parktown, Times Media Group today announced that it is operating under a new name...

12 Jun 2017

Sodexo and Jumia Food Kenya partner on mobile payment solution for employees

Sodexo Group has signed a new partnership with Jumia Food Kenya to offer employers a seamless mobile solution dubbed M-Kula...

8 Jun 2017

Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity...

By Tom Jackson 3 May 2017

Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

DHL acknowledges importance of customer service for African businesses

It is safe to say that poor customer service can seriously affect a company's bottom line...

12 Oct 2016

Customer service eclipses products, services as number one customer consideration

Businesses used to compete against one another on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, these factors are taking a back seat to something that is altogether more difficult to define...

26 Aug 2016

[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service

Tune in to the Biz Takeouts Marketing & Media radio show on 25 August 2016, from 9-10am, as show host Warren Harding chats to Marcus Brewster...

24 Aug 2016

[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail

Tune in to the Biz Takeouts Marketing & Media radio show on 18 August 2016, from 9-10am, as show host Warren Harding chats to Matt Roux...

17 Aug 2016

[TrendTalk] Branding for good

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

By Louise Marsland 13 Apr 2015

New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015

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International

Change or die: American malls confront Amazon era

NEW YORK, US - As the retail industry churns in the Amazon era, American shopping malls are turning to a new generation of stores, food and entertainment offerings to make up for an exodus of department stores.

1 day ago

Austria confirms find of tainted egg products

VIENNA, Austria - Austria on Monday became the latest European country to confirm that it has found the insecticide fipronil in egg products imported from Germany, the Netherlands, Belgium and Poland.

1 day ago

Turkish houseware manufacturers on trade mission in SA

Under the ambit of the Turkish Housewares Manufacturers & Exporters Association, 25 Turkish houseware manufacturers will hold B2B meetings with local business partners in Sandton on 15 August 2017.

11 Aug 2017

Japanese retail giant Miniso arrives in SA

Japanese fashion and beauty retail chain Miniso has launched in South Africa with an official opening at Menlyn Park Shopping Centre in Pretoria on Saturday, 5 August. The flagship store is the second Miniso outlet to open in the country with 50 more stores planned.

7 Aug 2017

Aldo acquisition of Camuto Group births new footwear giant

#NEWSWATCH: Canadian shoe company Aldo has agreed to acquire the footwear and accessories operations of the Connecticut-based Camuto Group. The deal creates a new footwear powerhouse, merging Aldo's retail strength with the Camuto Group's expertise in wholesale.

By Lauren Hartzenberg 4 Aug 2017

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