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Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
Over 100 000 users of FNB inContact
First National Bank says it now has over 100 000 users for its free e-mail and SMS service, inContact, which was launched a year ago. These customers receive notification of 1,5m transactions taking place each month. Some 95% prefer to receive their transaction notifications by SMS rather than email.









