Contributor articles Services Global

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How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Big spike in ransomware attacks calls for adoption of backup-as-a-service

Big spike in ransomware attacks calls for adoption of backup-as-a-service

Kate Mollett 14 Apr 2021

Why is SaaS so valuable in a post-Covid-19 business environment?

Why is SaaS so valuable in a post-Covid-19 business environment?

Johan Scheepers 19 Nov 2020

Doros Hadjizenonos, Regional Director – SADC at Fortinet

Securing the transformation to the SD-WAN powered branch

Doros Hadjizenonos 13 Jun 2019

Demystifying DMaaS and why you need it

Demystifying DMaaS and why you need it

Iniel Dreyer 3 May 2019

Tech won't kill the contact centre, it'll make it more powerful

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

USAID seeks solutions to help women access tech

USAID seeks solutions to help women access tech

Tom Jackson 28 Mar 2018

Iniel Dreyer

Can you trust a local data backup provider?

Iniel Dreyer 13 Nov 2017

#EntrepreneurMonth: Go out there and do something that you love

#EntrepreneurMonth: Go out there and do something that you love

Ilse Burger 20 Oct 2017

Gamification can ease contact centre pressure

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

Is your IT department run by the right people?

Is your IT department run by the right people?

Edward Carbutt 1 Dec 2016

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

Lauren Hartzenberg 30 Nov 2016

The high costs of cutting corners

The high costs of cutting corners

Wynand Smit 16 Nov 2016

Tech-savvy contact centres essential for higher learning institutions

Tech-savvy contact centres essential for higher learning institutions

Jed Hewson 30 Sep 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Overall Winner, Takealot

PriceCheck Tech & E-Commerce Awards winners announced

Lauren Hartzenberg 23 Sep 2016

tpsdave via

Opportunities abound for big data in the call centre

Andre le Roux 14 Sep 2016

Seven habits of effective IT service management

Seven habits of effective IT service management

Edward Carbutt 13 Sep 2016

Customer experience and ratings - a two-way street

Customer experience and ratings - a two-way street

Bruce von Maltitz 8 Sep 2016

iFix rebrands to weFix

iFix rebrands to weFix

Lauren Hartzenberg 2 Sep 2016

Customer experience management means nothing without measurement

Customer experience management means nothing without measurement

Jed Hewson 17 Aug 2016

Silulo Ulutho Technologies: A franchise built from the boot of a car

Silulo Ulutho Technologies: A franchise built from the boot of a car

Lauren Hartzenberg 5 Aug 2016

#AWSSummit: Egalitarian and fickle: the changing business landscape

#AWSSummit: Egalitarian and fickle: the changing business landscape

Lauren Hartzenberg 21 Jul 2016

IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate

AJ Hartenberg 10 Jun 2016

#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture

Lauren Hartzenberg 3 Jun 2016

Are you managing the people or the tech?

Are you managing the people or the tech?

Jed Hewson 23 May 2016