Latest showcases

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Big spike in ransomware attacks calls for adoption of backup-as-a-service

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Why is SaaS so valuable in a post-Covid-19 business environment?

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Doros Hadjizenonos, Regional Director – SADC at Fortinet

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Demystifying DMaaS and why you need it

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Tech won't kill the contact centre, it'll make it more powerful

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#EntrepreneurMonth: Ozone does it all - from email hosting to product distribution

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Siphindokuhle Mazibuko, senior service delivery manager at Mimecast SA

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USAID seeks solutions to help women access tech

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Iniel Dreyer

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#EntrepreneurMonth: Go out there and do something that you love

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Gamification can ease contact centre pressure

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Is your IT department run by the right people?

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The high costs of cutting corners

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Tech-savvy contact centres essential for higher learning institutions

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Capturing the 'Voice of the Customer'

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tpsdave via

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Seven habits of effective IT service management

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Customer experience and ratings - a two-way street

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Customer experience management means nothing without measurement

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IT as energy - changing the outsource vs insource debate

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Are you managing the people or the tech?

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Staying on top of trends in the security industry in 2016

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Use a Facebook chatbot to transform customer experience
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