Technology

Articles

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Can virtual agents play an effective role in outbound sales?

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

#WomensMonth: Meet Kara Gouveia, Homemation's marketing lead

#WomensMonth: Meet Kara Gouveia, Homemation's marketing lead

Lauren Hartzenberg 26 Aug 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

Source: Vgrigas, CC BY-SA 3.0 , via Wikimedia Commons

Mitigating risk in the main market is about more than just going cashless

Andrew Dawson 8 Jun 2022

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4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

Bringing the omnichannel B2C experience into the B2B retail space

Bringing the omnichannel B2C experience into the B2B retail space

Andrew Dawson 21 Apr 2022

Smart retailing for smart cities

Smart retailing for smart cities

Mariëtte Frazer 1 Feb 2022

How retailers are going digital-first this holiday season

How retailers are going digital-first this holiday season

Robbie Kearns 15 Nov 2021

Revolutionise the informal retail space with intelligent tech

Revolutionise the informal retail space with intelligent tech

Andrew Dawson 5 Jul 2021

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How grocers can harness technology to improve food safety

Mark Thomson 28 Jun 2021

Source: © Diego Vito Cervo -

Crunch time for retailers to harness the power of location intelligence

Gary Allemann 18 Jun 2021

Why SA retailers are asking the wrong questions around IT spend

Why SA retailers are asking the wrong questions around IT spend

Allan Dickson 5 Feb 2021

Beyond discounts: How tech can help keep customers happy all year round

Beyond discounts: How tech can help keep customers happy all year round

Robin Fisher 5 Nov 2020

Location intelligence can help retailers thrive in an uncertain world

Location intelligence can help retailers thrive in an uncertain world

Gary Allemann 4 Sep 2020

The FMCG main market - deploying technology in the new normal

The FMCG main market - deploying technology in the new normal

Andrew Dawson 28 Aug 2020

Real-time analytics in retail - it's now or never

Real-time analytics in retail - it's now or never

Andrew Dawson 22 Jun 2020

How automation can simplify the job of the merchandiser

How automation can simplify the job of the merchandiser

Andrew Dawson 16 Mar 2020

How necessary is CCTV in the retail industry?

How necessary is CCTV in the retail industry?

Laurence Smith 6 Feb 2020

Data technology driving agility in retail

Data technology driving agility in retail

Lauren Hartzenberg 15 Oct 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

The Fourth Industrial Revolution in retail and the low-income consumer

The Fourth Industrial Revolution in retail and the low-income consumer

Semona Pillay, University of Johannesburg - Marketing Management 30 May 2019

5 ways to ensure a more profitable future in retail

5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Retail technology - changing buying and delivery methods

Retail technology - changing buying and delivery methods

Jacqueline van Eeden 8 Oct 2018

Trendzilla alert: Tech builds tailor-made trust

Trendzilla alert: Tech builds tailor-made trust

Daniella Shapiro 27 Aug 2018

DJI Ronin-S. Image provided.

DJI Ronin-S launches in SA

Juanita Pienaar 11 Jul 2018

Kenyan startup Tanda launches inventory-management solution

Kenyan startup Tanda launches inventory-management solution

Tom Jackson 6 Jun 2018

How technology is driving the millennial retail market

How technology is driving the millennial retail market

Mark Thomson 16 May 2018