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SOUTH AFRICA

Nielsen Smartstore: Keeping up with shoppers today and tomorrow
Nielsen Smartstore: Keeping up with shoppers today and tomorrow

Shoppers are changing at such a rapid pace, and while there are many methodologies to understand shoppers, a tool to help us move with the rapidly changing shoppers is needed...

By Danette Breitenbach 29 Aug 2018

SOUTH AFRICA

Five consumer spending trends to watch out for in 2018
Five consumer spending trends to watch out for in 2018

South African retailers and manufacturers face a significant shift in how consumers behave over the next few years, as economic conditions tighten, consumer confidence falls and internet shopping takes off...

By Rachel Thompson, Issued by GfK South Africa 7 Feb 2018

SOUTH AFRICA

Experiences are the new black
Experiences are the new black

It is no longer chic to be chic and wealth is not displayed anymore. Consumers are no longer buying goods; instead they are spending on experiences...

By Danette Breitenbach 22 Sep 2017

SOUTH AFRICA

Consumer spending leads economic recovery
Consumer spending leads economic recovery

The recent launch of the Mastercard SpendingPulse Report is a first for South Africa. The Report is an early indicator of consumer spending trends...

By Danette Breitenbach 21 Sep 2017

SOUTH AFRICA

How SA's recession is impacting consumer spending
How SA's recession is impacting consumer spending

With Stats SA reporting a 0.7% GDP decrease in the first quarter of 2017, the announcement we were all dreading finally came in June...

By Gareth Pearson 11 Jul 2017

SOUTH AFRICA

Nine global trends in food and beverage
Nine global trends in food and beverage

Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres...

By Lauren Hartzenberg 22 May 2017

SOUTH AFRICA

The millennial mindset and the future of the shopping mall
The millennial mindset and the future of the shopping mall

Millennials have exceptional trendsetting power and businesses are competing to capture their attention and a share of their wallets...

By Lauren Hartzenberg 18 May 2017

SOUTH AFRICA

Boris Dzhingarov
Using big data to stay ahead in the retail industry

Not wanting to lose customers to online shopping, traditional retailers around the world are turning to big data and analytics to employ technology that will give them an advantage in a competitive industry...

By Boris Dzhingarov, Issued by Monetary Library 6 May 2016

SOUTH AFRICA

Lacklustre sales staff cost SA retailers dearly
Lacklustre sales staff cost SA retailers dearly

The indifferent attitude of South African retail sales staff when interacting with customers is not only costing retailers valuable sales but, in some cases, even delivering customers right into the hands of competitors...

By Sandra Steenkamp 14 Apr 2016

SOUTH AFRICA

Gareth Pearson
Market research: more than just a once-off investment

So, you've launched a new product or opened a new business unit or even started a whole new company from scratch, and did all your homework in the way of market research beforehand?...

By Gareth Pearson, Issued by BMi Research 24 Nov 2015

SOUTH AFRICA

Research is the key to recession-proof business strategies
Research is the key to recession-proof business strategies

It's an all too familiar scenario: the squeeze is on, budgets are being slashed and market research is first in the firing line. But an economic slowdown is the worst time to cut back on research, especially for manufacturers that should be using this valuable tool to inform recession-proof product and pricing strategies...

By Shaneev Boodoo 10 Nov 2015

SOUTH AFRICA

Supply chain survey underlines importance of customer service
Supply chain survey underlines importance of customer service

One of the key elements that gave rise to this year's supplychainforesight theme, 'The Rise and Fall of Customers and Companies', was that the need to improve customer service had been ranked as a top objective by respondents for the past three years.

By Kate Stubbs 9 Apr 2014

SOUTH AFRICA

Rwanda ready for retail investment
Rwanda ready for retail investment

The African Retail Development Index (ARDI) launched on 17 March 2014 in Johannesburg. Compiled by A.T. Kearney, which has undertaken a similar global retail Index for years, this is the first time an African Index has been compiled.

By Danette Breitenbach 18 Mar 2014

SOUTH AFRICA

Gareth Pearson
Tech breeds new type of bargain hunter

'Professional shoppers' literally use all the resources at their fingertips, such as smartphone apps, website, cut-out coupons, QR codes, broadsheets and loyalty cards to find the best value deals. As a new breed of consumers, they are challenging and questioning the way that retailers package, price and distribute their products.

By Gareth Pearson 23 Jul 2013

SOUTH AFRICA

Climate can affect retail decisions
Climate can affect retail decisions

Recent North American research into the effect of room temperatures on decision-making indicates that higher temperatures can hamper performance on complex decision-making processes. This has significance in the retail industry, as South Africa heads into winter.

By Brandon Bester 22 May 2013

SOUTH AFRICA

Louise Worsley
Defining project planning success

Success in project planning can remain elusive, even after the three elements of project management - time, cost or scope - are met. In reality, success seems to depend more on whether the project solved the problem it was meant to solve, whether the customer uses it and whether the project was a valuable use of time and money.

By Louise Worsley 13 Mar 2013

SOUTH AFRICA

Louise Worsley
Role of leadership in projects

When reviewing the nature of leadership in projects, as to how far leadership responsibilities of the sponsor or business owner extend and what leadership role should the project manager adopt, it is often helpful use the metaphor of a taxi driver.

By Louise Worsley 22 Feb 2013

SOUTH AFRICA

Out-of-stock losses cost retailers billions
Out-of-stock losses cost retailers billions

Retailer's in-store out-of-stock rate continues to cost billions in lost revenue, with global studies showing the rate has remained unchanged at 8% over the past 10 years.

By Gareth Pearson 28 Nov 2011

SOUTH AFRICA

Issa Sikiti da Silva
41% of SMEs want to invest in sales, marketing in next year - survey

At least 41% of small and medium businesses in South Africa have made investing in sales and marketing one of their top priorities in the next year, according to a Sage Softline Business Index 2011 survey released today, 26 September. The survey also found out that all over the world SMEs are worried about lack of government support and rising costs.

By Issa Sikiti da Silva 26 Sep 2011

SOUTH AFRICA

Issa Sikiti da Silva
Sheer optimism as SA consumer confidence rises

The South African consumer confidence has recorded its highest rise since 2009, recording a double digit rebound of 10.8 points - from 54.7 six months ago to a current optimistic 65.5, according to figures released this morning, Thursday 28 July 2011, in Johannesburg by the MasterCard Worldwide Consumer Index.

By Issa Sikiti da Silva 28 Jul 2011

SOUTH AFRICA

Issa Sikiti da Silva
Concern as SA consumer confidence index declines further

The SA consumer confidence index has further declined, dropping from 58.6% six months ago to 54.7% - its fifth consecutive decline since January 2009 - according to the latest MasterCard Worldwide Index released early today, 27 January 2011, at the Westcliff Hotel in Johannesburg.

By Issa Sikiti da Silva 27 Jan 2011

SOUTH AFRICA

Austere times as SA, African consumers cut luxury goods spend
Austere times as SA, African consumers cut luxury goods spend

As the global economic recovery gets off to a slow, uneven start, 45% of South African consumers say they will be restricting their purchases on 'essential' expenses, and in the process cutting down on luxury goods in the next six months, according to a MasterCard Worldwide survey released last week.

By Issa Sikiti da Silva 15 Jul 2010

SOUTH AFRICA

Impact of advertising on retail brands: Tesco case study, Part 1
Impact of advertising on retail brands: Tesco case study, Part 1

How 'Every Little Helps' - advertising helped Tesco's brand image in the 1990s. The radical transformation of Tesco's fortunes from slumbering number two to Britain's largest supermarket chain, has been well documented in the UK.

By Pedro de Gouveia 12 Nov 2008

SOUTH AFRICA

ActivRetail
Global consumer confidence falls to a record low

56% of global online consumers think their country is currently in recession and consumer confidence worldwide has fallen to its lowest level in several years, according to the Nielsen Global Consumer Confidence Index, which measures the confidence, major concerns and spending habits of online consumers in 51 countries. South Africa saw a big fall in its Consumer Confidence Index in the last 6 months with a 14% drop.

By ActivRetail 2 Jun 2008

SOUTH AFRICA

ActivRetail
Saturating the East Rand's formal shopping centres

The economically active commuter market living in Etwatwa/Daveyton, situated on Johannesburg's East Rand, sometimes travel as far as Sandton or Cresta to spend their disposable income at their favourite shopping centre, even though many of these residents have to travel by taxi to get there.

By ActivRetail 19 Mar 2008

SOUTH AFRICA

ActivRetail
Consumers fear 2008 global recession

Rising oil prices, the spread of the sub-prime credit issue in international markets and the slow down in the US economy are all taking their toll on the confidence of the world's consumers. SA consumer's cite their main concern as the rise in interest rates.

By ActivRetail 15 Jan 2008

SOUTH AFRICA

Now is the time to be doing your research
Now is the time to be doing your research

So 1 December 2007 arrived and South African business switched off... I've spoken to a couple of colleagues and they've thrown their hands up in the air and said "Agh, December is a write-off. We'll come back in January and hit the ground running..." That's all good and well but if you don't use this quiet period to do some planning – how exactly are you going to know where you are running to?

By Marc Ashton 7 Dec 2007

SOUTH AFRICA

ActivRetail
SA consumers want good value for money

According to a recent survey conducted by The Nielsen Company, Good Value for Money is the most important factor in determining where consumers spend their grocery cash.

By ActivRetail 30 Nov 2007

SOUTH AFRICA

Howard Badler
Customer Retention - the new buzzwords

Do you remember the buzzwords 'customer relationship management'… CRM? well, the new buzzwords are 'customer retention'.

By Howard Badler 19 Nov 2007

SOUTH AFRICA

Sally Falkow
SEO affects sales of consumer packaged goods

Forty four percent of traffic to consumer packaged goods (CPG) sites comes from search, according to new joint research1 from comScore, Procter & Gamble, Yahoo and SEMPO. And these buyers spent 20% more in the month following their search activity, reveals the study.

By Sally Falkow 31 Oct 2007

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