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Massive line-up for ECEW 2012
8 Mar 2012
Reducing stress is key to financial services providers' success
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Consumer trends for 2011
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Leaders grapple with tone from the top - PwC
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Investment in speech analytics in call centres set to double
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How social media can threaten a brand's CSR reputation
Gemma Taylor 15 Jun 2010
UK call centre group goes into administration
19 May 2010
