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According to Philip Odera, the bank's managing director, the statement is about “making the right connections” inspired by the need to focus the mindset of the bank's staff towards improving customer service and delivery.
Moving Forward is meant to reaffirm the bank's commitment to deliver the best services to the customer. The new slogan has been placed on its website and marketing material. The rebranding has also been carried out in Kenya, Tanzania, and Uganda and is to be implemented in all member states.
