#CannesLions2018: Creative e-Commerce Lions shortlist
#CannesLions2018: Creative e-Commerce Lions shortlist

The Cannes Lions Creative e-Commerce Lions shortlist has been released.

21 hours ago

Customer experience: you're most probably doing it wrong
Customer experience: you're most probably doing it wrong

Gone are the days of customer service consisting of treating buyers with common courtesy. Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies.

By Juanita Vorster 23 hours ago

Spree and Superbalist merge to form single, focused fashion platform
Spree and Superbalist merge to form single, focused fashion platform

Spree and Superbalist, two of South Africa's most popular online fashion retailers, will merge into a single platform, Media24 and Takealot.com announced today. The new venture will be held 51% by Media24, Spree's current shareholders, while Takealot Group will own 49% of the venture.

1 day ago

Black Friday: Sow now, reap later
Black Friday: Sow now, reap later

There's no doubt that Black Friday (and the subsequent Cyber Monday) has firmly embedded itself as part of the local sales cycle. With the annual shopping frenzy only due in November, it does not mean that marketers should not be preparing already.

By Grant Fleming 15 Jun 2018

Investing in your customers yields returns
Investing in your customers yields returns

The 2018 edition of Africa's customer experience summit, CEM Africa, will focus on return on investment as the African CX market matures and investment increases.

14 Jun 2018