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[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change
[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

On Thursday, 28 May 2015, Biz Takeouts Marketing and Media Radio show host Warren Harding (@bizWazza) was joined by Daniel Munslow (@munslowd), Principal Consultant, VMA Group Africa (@VMAGroup) to find out more about the company, the recent expansion into Africa with the opening of the Johannesburg office and what you need to know about recruitment and communications training in the current work environment.

29 May 2015 09:54

The customer service obstacle course
The customer service obstacle course

I don't know if it's the same for you, but have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I sometimes imagine that there is a special director in charge of creating as much difficulty as possible for customers.

By Aki Kalliatakis 28 May 2015 13:12

Are you ready to handle crisis and complaints in the digital age?
Are you ready to handle crisis and complaints in the digital age?

The advent and rise of social media has created a vast community of citizen journalists and has provided the consumer with easily accessible platforms on which to voice concerns and complaints, resulting in both positive and negative consequences of these new, very public and prolific platforms.

By Noƫleen Bruton 27 May 2015 14:28