Consumer loyalty in South Africa is still declining, largely because we consume the brands we are loyal to but less frequently. This is indicative of economic and lifestyle pressures and because of a mind-set, which is being inculcated into young people and the way they are being raised.
7 Oct 2015 14:39
Intertek, a leading quality solutions provider to industries worldwide, has announced that Peter Cheales, experienced customer service champion and founder of Hellopeter.com, will be the keynote speaker at their upcoming Customer Retention Strategy Symposium on 11 November 2015 at the Serengeti Golf and Wildlife Estate in Kempton Park, Johannesburg.
Issued by Just Perfect 7 Oct 2015 12:03
No business has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There are always consequences to your business with this extreme behaviour, and even though we may not like their behaviour, we need them more than they need us.
By Aki Kalliatakis 2 Oct 2015 10:50