Actionable insights into omni-channel journey execution
Actionable insights into omni-channel journey execution

IX Real-Time, powered by Kitewheel, provider of the leading Customer Journey Hub for agencies and their brand clients, has released the "State of the Consumer Journey 2016 Report. The study of over one billion real-time, cross-sector brand and customer interactions captured by the orchestration platform reveals that brands are increasingly adopting and investing in a diverse set of customer journeys across a broader range of touch points than ever before.

Issued by Effective Intelligence 7 hours ago

Customer Experience Best Practice features Frost & Sullivan keynote speaker
Customer Experience Best Practice features Frost & Sullivan keynote speaker

Gareth Mellon, Frost & Sullivan ICT programme manager, will be a key speaker at the complimentary event, Customer Experience Best Practice, hosted by customer service specialists, INOVO and Presence Technology in Cape Town and Johannesburg.

7 hours ago

Is your contact centre a brand building or grudge centre?
Is your contact centre a brand building or grudge centre?

We all know the theory: consumers are changing the way they interact with each other and businesses. But how many contact centres have taken full advantage of this?

17 May 2016