Essential strategies for digital marketing and web design
Essential strategies for digital marketing and web design

Starbright has compiled some strategies for digital marketing and web design that have and continue to prove their effectivity...

Issued by Starbright 2 days ago

Individualisation: The powerful trend shaping retail customer experience
Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch as a confluence of forces put immense pressure on their wallets...

By Ian Steyn 3 days ago

#Newsmaker: "Measure, review, react" - Marilyn Nel
#Newsmaker: "Measure, review, react" - Marilyn Nel

Marilyn Nel joined BMi Research earlier this year as new research manager to lead the B2B market research department, responsible for building client relationships, guiding clients through research projects and overseeing the research process on all projects...

By Jessica Tennant 16 Oct 2018

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life
Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

When we seek to build long lasting, evergreen digital brand assets that are deeply useful to the customer, we create a scenario where your brand is actually useful to a customer, beyond just the products you sell...

By Devin Ross 15 Oct 2018

The best Biz summer holiday (content) package ever!
The best Biz summer holiday (content) package ever!

Feeling a bit state-capsized, swept along by more waves than a cryptocurrency chart? Here are some life-saving festive content ideas...

Issued by Bizcommunity.com 15 Oct 2018

AI Summit launches at AfricaCom 2018
AI Summit launches at AfricaCom 2018

Artificial intelligence is already apparent in most industries and has the potential to reach more and do more...

10 Oct 2018

Overall winner of the 2018 Ask Afrika Orange Index is Woolworths Food. Image supplied.
2018 Ask Afrika Orange Index: Be human

The 17th Annual Orange Index Customer Service Awards saw Woolies Food take the top spot with Burger King and Woolies (Clothing) second and third were respectively...

By Danette Breitenbach 10 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.
2018 Ask Afrika Orange Index winners announced

The overall top 10 winners of South Africa's premier service excellence benchmark, as well as 29 industry category winners, were announced at the recent 2018/19 Ask Afrika Orange Index Awards...

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.
How African enterprises chart growth in the digital age

African businesses must ensure they stay a step ahead to survive and thrive by finding intelligent solutions which totally re-imagine customer experiences...

By Hans Zachar 9 Oct 2018

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE
#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

Brand and digital agency Wonderland Collective has acquired UK design agency Studio Aura...

9 Oct 2018

Clive Angel's insights on 'The Subscription Economy'
Clive Angel's insights on 'The Subscription Economy'

A subscription as defined by Clive Angel is any service whereby a consumer pays an ongoing fee for the ongoing use of an asset and/or access to a customer service...

Issued by KOBELA MEDIA & ADVERTISING 9 Oct 2018

E-commerce needs ERP
E-commerce needs ERP

E-commerce is growing rapidly and many will increase their online spend to get better deals, for its convenience and savings on shipping...

By Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences
Survey reveals most consumers have underwhelming digital experiences

Across all industries, at least 84% of consumers say their experiences with using digital tools and services fall short of expectations...

8 Oct 2018

(c) racorn -
Recession-beating tips for customer retention

Stats SA recently announced the news of a second quarter fall of 0.7% in the Gross Domestic Product, and that this has officially plunged us into a recession. What should be of concern to companies is the burden of such a recession on consumers....

By Wynand Smit 5 Oct 2018

Why knowledge is power in customer service
Why knowledge is power in customer service

Fostering a culture of continuous learning is essential in today's business environment, but companies find this principle difficult to implement...

By Wynand Smit 4 Oct 2018

Does big data make us understand less?
Does big data make us understand less?

Isla Prentis says that big data was pegged as a trend at the beginning of this year, for the sixth year in row. Something's wrong with this picture...

By Isla Prentis 27 Sep 2018

Narrative content director Robyn Daly
'Remember who's the hero of the story': The Narrative on winning UX

When it comes to content marketing, do you offer interactive tools and snappy content aimed at solving your customers' problems, or just keep regurgitating your static 'company profile' text? If your answer is closer to the latter, Narrative content director Robyn Daly explains why you need to put user experience first...

By Leigh Andrews 27 Sep 2018

How to stay afloat when fake online reviews could sink your business
How to stay afloat when fake online reviews could sink your business

Fake news is a pervasive epidemic. Insidious distortion of truth, fueled by hidden (or blatant) agendas is now accepted as a fact of life...

By Daniella Shapiro 27 Sep 2018

Chatbots are the future of customer communications
Chatbots are the future of customer communications

Two technologies that are set to have a particularly big impact on customer communication going forward are chatbots and machine learning...

By Brent Haumann 20 Sep 2018

Gartner reveals customer experience myths
Gartner reveals customer experience myths

Gartner analysts discuss best practices and pitfalls of the customer experience journey...

19 Sep 2018

6 top tips for effective customer engagement on mobile
6 top tips for effective customer engagement on mobile

Speaking at this year's annual PriceCheck Awards ceremony, CEO Kevin Tucker noted that the Tech and E-commerce Awards are more important than ever before...

By Lynette Hundermark 18 Sep 2018

Progressive companies should turn CX into a competitive advantage
Progressive companies should turn CX into a competitive advantage

Decision-makers need to understand that to use Customer Experience (CX) for competitive advantage, their customer-facing staff must be ready to switch hats on the fly and do so flawlessly...

By Chantel Troskie 17 Sep 2018

Don't talk to me, talk to my chatbot
Don't talk to me, talk to my chatbot

We've all heard about chatbots. Some of us might even have interacted with one without knowing it! But what are they all about and what is the potential of this artificial intelligence for brands?...

By Belinda Kayton 17 Sep 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.
Celebrating Africa's digital heroes in 2018

AfricaCom will once again reward the success and innovation of those companies and individuals in Africa that are leading Africa through the Fourth Industrial Revolution...

14 Sep 2018

Give your brand the space to grow on Bizcommunity
Give your brand the space to grow on Bizcommunity

Give your brand the space to blossom on the biggest B2B website, catering to 18 professional industry sectors and niche audiences across Africa...

Issued by Bizcommunity.com 14 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers
SA's growing appetite for convenience an opportunity for retailers, manufacturers

South African consumers are facing an increasingly stressful, time-starved lifestyle which has created a burgeoning demand for convenient solutions that can help simplify their lives...

12 Sep 2018

Silversoft partners with Deltek to deliver WorkBook agency management software to South Africa
Silversoft partners with Deltek to deliver WorkBook agency management software to South Africa

Through the expanded partnership, Silversoft will now be the primary sales, implementation and support partner for Deltek's WorkBook solution in South Africa...

Issued by Silversoft 10 Sep 2018

The new battleground of customer experience
The new battleground of customer experience

Wayne Hull highlights that for CEOs and CMOs alike, addressing customer experience will be the key imperative in 2018 - and not merely at the B2C level, but B2B and B2B2C too...

By Wayne Hull 7 Sep 2018

Recognising, rewarding and retaining your 'high value' customers
Recognising, rewarding and retaining your 'high value' customers

In an increasingly tough economic environment, businesses must do all they can to not only attract new customers, but look after existing ones - especially those who are categorised as 'high value'...

7 Sep 2018

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