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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

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11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

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Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

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10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

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29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

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The missing link between AI and great CX

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Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 7 Aug 2025

Matt Deitke originally turned down a lesser offer. Source: X.

Meta breaks records with $250m offer to 24-year-old AI prodigy

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Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

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Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CEM Africa Summit 29 Jul 2025

Andrew Solomon, marketing director at Achievement Awards Group. Image supplied

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Kantar 23 Jul 2025

Image supplied

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)

Everlytic 18 Jul 2025

Stef Adonis, head of marketing at Helm

Helm ranked among top solutions providers in sub-Saharan Africa

Helm 17 Jul 2025

Riaz Galant, commercial director at Achievement Awards Group. Image supplied

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Nazareen Ebrahim is one of the speakers at the summit. Source: Supplied.

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Karabo Ledwaba 11 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

All the 2025 Bookmark Awards finalists

9 Jul 2025

The high price of bad CX, and how to avoid paying it

The high price of bad CX, and how to avoid paying it

Ignition CX 8 Jul 2025

Source:

Musk announces changes to ad rules on X

27 Jun 2025

Kunal Badiani, Vice President - Business & Growth at MoEngage for Middle East, Africa and Turkey. Image supplied

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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CEM Africa 18 Jun 2025

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