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Biz Takeout's

Episode 186: PR chat with Marcus Brewster and the new on-demand PR service.

Date: 26 Aug 2016
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How to engage customers in a technologically-veiled marketplace

While some would argue that today's world is more personalised than ever - thanks to new technologies and the ubiquitous access to social media platforms - the truth is that our society is becoming less and less engaged...

By Boris Dzhingarov, Issued by Monetary Library 2 days ago

Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

With over 265,000 loyalty members to date, Sorbet Group's CEO Ian Fuhr recently shared insights on the subject of developing brand loyalty at Business of Design in Johannesburg...

By Jessica Tennant 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

In the age of the customer, retailers and marketers need to pay attention to customers and CX like never before. Here's how to get it right...

By Leigh Andrews 17 Aug 2016

#CEMAfrica: Creating customers

It's not about the low-hanging fruit or quick wins, effective customer experience management that results in happy returning customers is all about effective change now to improve the overall future customer experience (CX)...

By Leigh Andrews 17 Aug 2016

Neuromarketing - key insights to unlocking your customer's brain for instant sales

What really drives your consumers to buy and how do they decide? Find out how Neuromarketing can help you uncover the hidden triggers and convert more prospects to customers...

Issued by Knowledge Resources 17 Aug 2016

Cutting innovation costs by outsourcing innovation to the customer

Innovation departments for small businesses are expensive. We just do not have all the resources and cash flow to invest in such initiatives...

By Willem Gous 17 Aug 2016

Customer experience management means nothing without measurement

Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

By Jed Hewson 17 Aug 2016

Five technologies that will change customer service by 2021

Rather than obsessing about driving efficiencies, savvy business leaders will look to emerging technologies to find new revenue streams and, more importantly, covert normally fickle customers into loyal supporters...

16 Aug 2016

The customer journey is on the move

Companies want to know how to create an environment in the organisation that drives outstanding customer experiences throughout their journey with the brand, so they can become "omni-channel" and ultimately - "customer-centric"...

Issued by Effective Intelligence 10 Aug 2016

The mobile UI evolution: Six trends every designer should know

Mobile UI designs have come to stay, and app designers are in high demand especially in the aspect of user interface (UI)...

Issued by Naija Writers’ Coach 1 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

On the latest episode of Biz Takeouts Marketing and Media Radio show host Warren Harding spoke to Simon Cranswick and Mike Jones...

29 Jul 2016

Organisations increasing levels of professionalism of contact centres

Organisations are increasing the levels of professionalism in and raising the profiles of their contact centres to drive improved customer experience...

28 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

Tune in to the Biz Takeouts Marketing & Media radio show on 28 July 2016, from 9-10am, as show host Warren Harding chats to Simon Cranswick and Mike Jones...

27 Jul 2016

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