CRM, CX, UX South Africa

Loeries

#Loeries2025 and City of Cape Town drive creative industry

Danette Breitenbach

Machine to host masterclass at Loeries 2025 Creative Week

#Loeries Creative Week 2025 kicks off in Cape Town with shortlists announced

IMC Confrerence

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba

Brands are showing up, consumers expect them to

Danette Breitenbach

Build for the long-term, responsibly

Danette Breitenbach

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

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Why media agencies still matter and why talent, not tech, will determine media’s future (part 4)

Ebony+Ivory Why media agencies still matter and why talent, not tech, will determine media’s future (part 4)

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyaltiesRogerwilco

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”Murray Hamilton

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experienceBruce von Maltitz

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with BrazeYOUKNOW Technologies

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiencesHuman8

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

3 Oct 2025

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

1 Oct 2025

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Creating value perceptions

eatbigfish Creating value perceptions

18 hours

Basa’s 2025 Annual General Meeting

Business and Arts South Africa Basa’s 2025 Annual General Meeting

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Geospatial in Africa: The highs, the lows, and what’s ahead in 2025

AfriGIS Geospatial in Africa: The highs, the lows, and what’s ahead in 2025

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Location Bank launches AI Newsfeed

Location Bank Location Bank launches AI Newsfeed

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Joe Public turns street studs into street nipples for Breast Cancer UK

Joe Public Joe Public turns street studs into street nipples for Breast Cancer UK

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Machine to host masterclass at Loeries 2025 Creative Week

Publicis Groupe Africa Machine to host masterclass at Loeries 2025 Creative Week

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Dentsu Creative Cape Town appoints Samantha Stevens as general manager

Dentsu Dentsu Creative Cape Town appoints Samantha Stevens as general manager

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Primedia triumphs at SAPOA 2025 Property Development Awards, securing prestigious refurbishment honour

Primedia Broadcasting Primedia triumphs at SAPOA 2025 Property Development Awards, securing prestigious refurbishment honour

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New BMi Research reports uncover what’s driving changes in consumer spend, behaviour

BMi Research New BMi Research reports uncover what’s driving changes in consumer spend, behaviour

1 day

AI-powered agency offers marketers a measurable return on insight

aHead Marketing Services AI-powered agency offers marketers a measurable return on insight

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Get featured on Smart Money and reach your target audience

Broad Media Get featured on Smart Money and reach your target audience

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Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 2 days

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 2 days

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-driven

Rogerwilco 30 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa Summit 18 Sep 2025

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

In telco “good enough” is not good enough

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Rogerwilco 20 Aug 2025

Bruce von Maltitz | image supplied

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Gordon Wilson, commercial director at Achievement Awards Group. Image supplied

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 7 Aug 2025

Matt Deitke originally turned down a lesser offer. Source: X.

Meta breaks records with $250m offer to 24-year-old AI prodigy

5 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CEM Africa Summit 29 Jul 2025

Andrew Solomon, marketing director at Achievement Awards Group. Image supplied

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Kantar 23 Jul 2025

Image supplied

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)

Everlytic 18 Jul 2025

Stef Adonis, head of marketing at Helm

Helm ranked among top solutions providers in sub-Saharan Africa

Helm 17 Jul 2025

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