The Flying Circus is an animation studio based in Johannesburg, South Africa.
Several years ago, entrepreneurs interested in exploring the opportunities offered by the mobile space seemed to be on a virtual mission to discover the next "killer app"...
By Janene Matsukis 3 Aug 2015 12:25
Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...
By Jessica Taylor 29 Jul 2015 11:30
Not only is retail advertising generally inefficient in South Africa but the majority of the big chains are missing out on profit opportunities by letting customers leave their stores unhappy...
Issued by Chris Moerdyk 28 Jul 2015 12:02
The second day of the Customer Experience Management (CEM) Africa workshop kicked off with moderator Jordan Gray talking about delighting customers and streamlining workflow...
By Leigh Andrews 28 Jul 2015 06:00
You need to keep an eye on future trends from the rest of the world to better manage your business' current customer experience. Some of these trends were shared in the Customer Experience Management Africa plenary session...
By Leigh Andrews 27 Jul 2015 06:00
Whether positive or negative, customer feedback remains an invaluable tool for enterprises wanting to better themselves and in a digital age, it is easier to access to what consumers think of a business' products and services.
16 Jul 2015 14:46
Much has been said about customer loyalty, but with businesses investing vast operational capacities and extensive resources to build and bring these programmes to market, we have to ask ourselves if customers are more satisfied as a result...
By Krystal Schär 10 Jul 2015 06:00
Global competition and a weak economy have made growth more challenging than ever before. As products have become easily replicable and budgets slashed, companies are forced to find the next frontier of differentiation...
By John Simpson 30 Jun 2015 13:37
The 4th Customer Experience Africa Summit will take place from 22-23 July 2015 at the Westin Cape Town and will offer an educational conference programme, technology workshops...
24 Jun 2015 13:41
Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many take a siloed approach to managing social media enquiries...
By Bruce von Maltitz 22 Jun 2015 11:22
|Cape Town||Fish Tank Recruitment|
|Cape Town||Bravo Design|
|Cape Town||Mediclinic Constantiaberg|
|Cape Town||New Media Publishing|
|Cape Town||Digital Fire|
|Cape Town||Pure Publishing & Design|
|Cape Town||Titan Digital|
|Johannesburg||Newsclip Media Monitoring|
|Cape Town||Stellenbosch University|