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Episode 124: The IMC Conference Durban

Date: 27 Feb 2015
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Episode 123: Is Design on the 2015 business agenda with Life is Awesome.

Date: 23 Feb 2015
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Episode 122: The show not to miss: World Wide Web Foundation

Date: 13 Feb 2015
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High performance customer experience management

The ultimate result of today's many business challenges is that it is more important now than ever that companies know their customers better...

25 Mar 2015 14:37

HiHelen website lauds the good

HiHelen is a website for South Africans who believe in giving credit where it's due by sharing their experiences of outstanding service...

25 Mar 2015 13:21

How to measure customer experience

With over a decade of expertise in the customer experience field, Dave Benjamin, CEO of Interact RDT, has authored the "How To Measure Customer Experience" e-book and divulged some of his tried and tested techniques...

Issued by Interact RDT 25 Mar 2015 10:29

Free webinars on relational intelligence vital to attract and retain clients

GfK South Africa is presenting a series of free interactive online webinars on building brand loyalty in an experience economy...

24 Mar 2015 07:06

The hard truth about loyalty

Preneshen Munian, Agency Director of TLC Marketing Africa, will delve into the 'Golden Rules of Loyalty' at the Brand Equity & Customer Loyalty Conference taking place 25-26 March in Johannesburg...

Issued by TLC Marketing Worldwide 23 Mar 2015 11:33

New research identifies top ten call centres

In order to assist companies with rating and improving their call centres, Ask Afrika introduced a dedicated call centre benchmark in 2014 into its Orange Index national service delivery survey...

23 Mar 2015 09:00

No communication = death to CRM

Let's face it, CRM is now a buzzword and the space has become cluttered and somewhat over-traded. For CRM to make it to the plateau of productivity, it needs to be properly integrated into customer communication...

By Scott Cundill 19 Mar 2015 14:00

Credit is more than just a handshake

Back in the days when the only fast car was a black stallion and the only sushi was the goldfish in our living room, a business relationship was started with a handshake...

By Antonia Scholtz, Issued by CoreXalance 18 Mar 2015 12:45

Is your call centre doing justice to your brand?

As we move further into the world of e-commerce, e-education,e-administration and even e-society, first (and second and third) impressions are increasingly made not by your sales team...

By Jed Hewson 17 Mar 2015 14:24

Evolving from multi-channel to true omni-channel experiences

The term omni-channel is on everyone's lips today - across all sectors - yet no brand in South Africa has managed to execute on a true omni-channel strategy...

By Lynette Hundermark 16 Mar 2015 15:04

Do once customer-driven companies need to lose their customer focus?

Looking at all companies, at some stage in their history they were fantastic with customers - and then lost their way. We need to question whether the pressure to produce profit is so forceful...

By Aki Kalliatakis 11 Mar 2015 15:11

Pick n Pay set to hit 10 million smart shoppers

A personalised coupon system and unique agreements with third-party partners will set Pick n Pay's smart shopper apart in 2015...

4 Mar 2015 10:03

New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015 08:05

Coping under fire

Janine Lazarus, founder and owner of Janine Lazarus media consultancy was a journalist for 31 years, and has worked across the board from newspapers to radio...

By Danette Breitenbach 3 Mar 2015 11:42

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