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Biz Takeout's

Episode 175: Agency Focus with creative service agency, Havas Boondoggle.

Date: 26 May 2016
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Customer Experience Best Practice features Frost & Sullivan keynote speaker

Gareth Mellon, Frost & Sullivan ICT programme manager, will be a key speaker at the complimentary event, Customer Experience Best Practice, hosted by customer service specialists, INOVO and Presence Technology in Cape Town and Johannesburg...

24 May 2016

Actionable insights into omni-channel journey execution

Today, brands and their agencies are placing increased emphasis on omni-channel marketing initiatives, particularly when it comes to managing the customer experience as part of ongoing, individual customer journeys...

Issued by Effective Intelligence 24 May 2016

Is your contact centre a brand building or grudge centre?

We all know the theory: consumers are changing the way they interact with each other and businesses. But how many contact centres have taken full advantage of this?...

17 May 2016

Mortimer Harvey acquires direct marketing agency, Action Ambro's

Mortimer Harvey has announced their acquisition of Action Ambro's, one of the industry's most-awarded and reputable direct marketing agencies...

Issued by Mortimer Harvey 13 May 2016

Thinking that you know, then you don't #TheStruggleisReal

Simone Ardagh, Effective Intelligence Customer Engagement Connoisseur and Evangelist, says that a new era of marketing has arrived - out with personalised, in with individualised.

By Simone Ardagh, Issued by Effective Intelligence 12 May 2016

Your customers want personal attention

The competitive marketplace and economic climate are making it more difficult for organisations to obtain customer loyalty...

By Andrew Greer 9 May 2016

Humans not replaceable by chatbots

The contact centre industry is experiencing trepidation at the announcement that Facebook will be making use of chatbots via Messenger to deal with customer queries...

9 May 2016

How to attract and engage with customers in a world filled with distractions!

Competition is fierce in today's crowded marketplace and your competitors are only a click away! Caring for your customers has never been more important!

Issued by Knowledge Resources 5 May 2016

The importance of customer engagement

Digital is everywhere and brands looking to increase their market share and remain memorable to their existing market must take advantage of emerging digital platforms...

By Stephanie Walters, Issued by Amorphous 5 May 2016

Insights2020: Three dimensions for customer-centric growth

By 2020 there will be more than 50 billion connected devices worldwide, that is seven devices per person. Welcome to the era of the connected consumer!...

Issued by Millward Brown 4 May 2016

Serve your customers better with smart addresses

Smart (geomapped) addresses solves data quality problems and takes you a long way towards KYC (Know Your Customer)...

Issued by AfriGIS 28 Apr 2016

How to deal with a brand crisis caused by poor customer service

Brand crises are a harsh reality for all organisations. Dealing with them is not becoming any easier. Instead they have become complex tasks that require constant supervision...

By Diana Costelha 21 Apr 2016

The what, why and how of mapping the customer journey

Digital marketers have long been savvy to the fact that storytelling is the key to greater customer engagement. But stories also give companies more detailed ways to understand said engagement...

Issued by Interact RDT 20 Apr 2016

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