Global crisis management guru warns that not being prepared can break a business...
Issued by ITWeb 29 Jan 2015 16:04
I recently attended a discussion with some colleagues and key clients, WPP STREAM Africa, around how to target digital marketing messages at an elite group of wealthy consumers...
By Richard Mullins 23 Jan 2015 11:03
There are a few hard truths about today's consumers. Yes, they are savvier, they are more outspoken and they know what they want out of a brand - but many South African consumers are also angry...
Issued by NATIVE VML 21 Jan 2015 11:18
We ask customers how satisfied they are, because we think that satisfaction means profitability and growth. That's not necessarily true...
By Sid Peimer 13 Jan 2015 14:22
I recently presented a paper titled "Thriving in the Digital Age: Elevated Experiences, Interactions and Analytics" at a conference that focused on how businesses can manage relationships with their customers in the digital era...
By Joseph Neusu 9 Jan 2015 06:42
The festive season is the most profitable time of year for many online businesses with a surge not only in the number of placed orders but in the basket size as well...
19 Dec 2014 07:28
High levels of service delivery are required, especially in retail, as the world counts down to the festive season, with an upsurge in customers...
17 Dec 2014 09:29
The build-up to the festive season takes meticulous preparation - depending on how particular you are. It also causes untold stress and is always over far too soon...
By Catherine Milward-Bridges 4 Dec 2014 11:14
Peter Cheales, founder of Hellopeter.com, one of the leading websites in South Africa and one of the largest customer service platforms in the world, has announced his exit from the business, making way for a consortium of South African and global entrepreneurs...
28 Nov 2014 14:21
Let me first admit two things: 1.) I'm a groomer. Big time. I polish. I wax. I whiten and straighten and tweak; 2.) I do a fair chunk of this at Sorbet salons, making me what they call a 'guest'...
By Tiffany Markman 26 Nov 2014 12:58
Ambella Corporate and Promotional Gifts examined what's been trending in the corporate gifts world this year. From workwear to technology, here are the top eight gifts given in 2014..
Issued by Ambella Corporate & Promotional Gifts 26 Nov 2014 10:09
Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps...
Issued by The Focus Group 24 Nov 2014 11:28
There is a lesson here for Cell C (and other companies, for that matter) in the Cell C banner debacle. When you are facing a reputational crisis, the worst reaction is to be defensive; run to the lawyers and advertise...
By Grace Belger 19 Nov 2014 15:21
At this late stage in our technological evolution we are facing yet another digital divide - this time between consumers and the companies that supposedly serve their interests...
By Suren Govender 19 Nov 2014 14:23
South Africa
