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Biz Takeout's

A BizTakeouts Special: The BrightRock Connection session with Ravi Naidoo and Ernst Hertzog.

Date: 26 Jun 2015
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CEM Summit develops 'Four Key Tracks' agenda

The 4th Customer Experience Africa Summit will take place from 22-23 July 2015 at the Westin Cape Town and will offer an educational conference programme, technology workshops...

24 Jun 2015 13:41

Should you integrate your social media capabilities with the call centre?

Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many take a siloed approach to managing social media enquiries...

By Bruce von Maltitz 22 Jun 2015 11:22

Is customer self-service worthwhile?

Is self-service the panacea for customer service? There is no doubt that there is a place for it in today's world of business, especially with items that are difficult, inconvenient, or time-consuming...

By Aki Kalliatakis 16 Jun 2015 06:27

If you want to succeed, get into the trenches. Now!

In the army, there is a saying: "you must earn your stripes", which refers to the fact that you will not simply be promoted. You have to demonstrate that you are deserving of a higher rank...

By Rolf Akermann 11 Jun 2015 14:10

Customer experience management summit addresses skill upliftment

Upskilling staff in the customer experience management (CEM) industry is key to maintaining focus, as it is easy to assume employees providing support for a product or brand have the required knowledge or expertise to perform their duties...

11 Jun 2015 12:36

10 ways for business to become more emotionally engaged

Advertising has left the rarefied atmosphere of one-way communication and marketers are now under intense scrutiny in a 24/7 public arena. An enlightened approach is key to speaking to savvy consumers...

By Sheila McGillivray 10 Jun 2015 13:44

Proper ROI tools essential to avoid social media waste

Businesses are wasting their investment in social media by not evaluating the return on investment (ROI) on this aspect of customer relationship management (CRM)...

10 Jun 2015 11:17

New report on CMOs emphasises art of marketing

CMO.com in the US has released its 2015 CMO Impact Study, which indicates that a singularly data-driven mindset is not the only key to successful CMO leadership...

9 Jun 2015 13:26

Omni-channel provides continuity of brand experience

Retailers in the US are merging brick-and-mortar and digital strategies into an omni-channel engagement, while most organisations are still contemplating how to develop a meaningful customer engagement strategy...

4 Jun 2015 14:17

Customer experience F-Words

When customer experience is introduced into a corporate strategy or dusted off, when it has been there all along, as a part of a strategy review, it can be a daunting task...

By Chantel Botha 3 Jun 2015 06:48

Understanding the dynamics of our emerging market

South Africa is an emerging market and therefore means that we need to understand that it is a constantly evolving market...

By Mogorosi Mashilo 2 Jun 2015 13:19

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

On the latest Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Daniel Munslow, Kevin Lourens and Thera Van't Hof...

29 May 2015 09:54

The customer service obstacle course

I don't know if it's the same for you, but have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service?...

By Aki Kalliatakis 28 May 2015 13:12

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