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Episode 120: Melissa Attree On Brands vs Publishers

Date: 29 Jan 2015
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Episode 119: Careers24 Sandcastle campaign and Mike Sharman

Date: 22 Jan 2015
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Episode 118: Money 4 Jam with Warren Ventre and BizTrends 2015

Date: 16 Jan 2015
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The cost of not having a crisis management plan

Global crisis management guru warns that not being prepared can break a business...

Issued by ITWeb 29 Jan 2015 16:04

Context is king in the next wave of digital marketing

I recently attended a discussion with some colleagues and key clients, WPP STREAM Africa, around how to target digital marketing messages at an elite group of wealthy consumers...

By Richard Mullins 23 Jan 2015 11:03

Authentic social consciousness starts at home

There are a few hard truths about today's consumers. Yes, they are savvier, they are more outspoken and they know what they want out of a brand - but many South African consumers are also angry...

Issued by NATIVE VML 21 Jan 2015 11:18

Satisfied customers don't mean repeat business

We ask customers how satisfied they are, because we think that satisfaction means profitability and growth. That's not necessarily true...

By Sid Peimer 13 Jan 2015 14:22

Unlocking value from customer relationships in 2015

I recently presented a paper titled "Thriving in the Digital Age: Elevated Experiences, Interactions and Analytics" at a conference that focused on how businesses can manage relationships with their customers in the digital era...

By Joseph Neusu 9 Jan 2015 06:42

Three simple rules for your online store this festive season

The festive season is the most profitable time of year for many online businesses with a surge not only in the number of placed orders but in the basket size as well...

19 Dec 2014 07:28

Tis the season to be... delivering

High levels of service delivery are required, especially in retail, as the world counts down to the festive season, with an upsurge in customers...

17 Dec 2014 09:29

Feed your customers festive this season

The build-up to the festive season takes meticulous preparation - depending on how particular you are. It also causes untold stress and is always over far too soon...

By Catherine Milward-Bridges 4 Dec 2014 11:14 platform acquired by consortium of entrepreneurs

Peter Cheales, founder of, one of the leading websites in South Africa and one of the largest customer service platforms in the world, has announced his exit from the business, making way for a consortium of South African and global entrepreneurs...

28 Nov 2014 14:21

Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Let me first admit two things: 1.) I'm a groomer. Big time. I polish. I wax. I whiten and straighten and tweak; 2.) I do a fair chunk of this at Sorbet salons, making me what they call a 'guest'...

By Tiffany Markman 26 Nov 2014 12:58

Top eight corporate gifts of 2014

Ambella Corporate and Promotional Gifts examined what's been trending in the corporate gifts world this year. From workwear to technology, here are the top eight gifts given in 2014..

Issued by Ambella Corporate & Promotional Gifts 26 Nov 2014 10:09

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps...

Issued by The Focus Group 24 Nov 2014 11:28

Avoid lawyers and be human...

There is a lesson here for Cell C (and other companies, for that matter) in the Cell C banner debacle. When you are facing a reputational crisis, the worst reaction is to be defensive; run to the lawyers and advertise...

By Grace Belger 19 Nov 2014 15:21

Keeping up with the connected customer

At this late stage in our technological evolution we are facing yet another digital divide - this time between consumers and the companies that supposedly serve their interests...

By Suren Govender 19 Nov 2014 14:23

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