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Biz Takeout's

Episode 178: Short course - Building and maintaining a sustainable business.

Date: 23 Jun 2016
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Report: Creating a valued contextual experience

While digital marketing technologies and engagement channels multiply, many marketers remain concerned that they are still not delivering what customers want most...

13 hours ago

Learning to engage your clients more effectively

With all the technology available to businesses and individuals these days, it's even easier to engage your clients. You just need to have the motivation to get on your tech and do it...

By Boris Dzhingarov, Issued by Monetary Library 23 Jun 2016

Research finds the need for companies to transform into 'omni businesses'

A survey of 400 consumer goods retail and manufacturing executives from 27 countries has revealed that companies that want to keep in front of change and secure competitive advantage are transforming themselves into fully integrated 'omni businesses'...

15 Jun 2016

Analytics underpins the new customer experience paradigm

With the widespread adoption of always-on connectivity and the pervasiveness of mobile devices, the way customers interact with business has evolved dramatically...

By Gavin Holme & Rudraksh Bhawalkar 30 May 2016

Actionable insights into omni-channel journey execution

Today, brands and their agencies are placing increased emphasis on omni-channel marketing initiatives, particularly when it comes to managing the customer experience as part of ongoing, individual customer journeys...

Issued by Effective Intelligence 24 May 2016

Customer Experience Best Practice features Frost & Sullivan keynote speaker

Gareth Mellon, Frost & Sullivan ICT programme manager, will be a key speaker at the complimentary event, Customer Experience Best Practice, hosted by customer service specialists, INOVO and Presence Technology in Cape Town and Johannesburg...

24 May 2016

Is your contact centre a brand building or grudge centre?

We all know the theory: consumers are changing the way they interact with each other and businesses. But how many contact centres have taken full advantage of this?...

17 May 2016

Mortimer Harvey acquires direct marketing agency, Action Ambro's

Mortimer Harvey has announced their acquisition of Action Ambro's, one of the industry's most-awarded and reputable direct marketing agencies...

Issued by Mortimer Harvey 13 May 2016

Thinking that you know, then you don't #TheStruggleisReal

Simone Ardagh, Effective Intelligence Customer Engagement Connoisseur and Evangelist, says that a new era of marketing has arrived - out with personalised, in with individualised.

By Simone Ardagh, Issued by Effective Intelligence 12 May 2016

Good old-fashioned customer care tips that will set your franchise apart

There's a great story about how an employee at one of the famous American Trader Joe's stores went the extra mile in terms of service, not because they had to, but because it was the right thing to do...

By Aki Kalliatakis 10 May 2016

Humans not replaceable by chatbots

The contact centre industry is experiencing trepidation at the announcement that Facebook will be making use of chatbots via Messenger to deal with customer queries...

9 May 2016

Your customers want personal attention

The competitive marketplace and economic climate are making it more difficult for organisations to obtain customer loyalty...

By Andrew Greer 9 May 2016

How to attract and engage with customers in a world filled with distractions!

Competition is fierce in today's crowded marketplace and your competitors are only a click away! Caring for your customers has never been more important!

Issued by Knowledge Resources 5 May 2016

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