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Biz Takeout's

Episode 192: Zero Negative Energy launch with Adidas.

Date: 20 Oct 2016
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Improvements to contact centre environment should be incremental

With new or greater demands, the business offering and its supporting processes must be developed to retain and attract more customers...

By Wynand Smit 6 Oct 2016

Consumer choice should extend to purchasing decision making

When last did you buy something the way your parents used to? We're talking of course, 'the traditional way' of buying goods and services...

By Thembi Mokoena 6 Oct 2016

ROI on customer experience as simple as replacing these 'apps'

Some might reason I am a bit of an "appsoholic" as I just cannot help myself when new apps are released. I have little self-control and just have to experience them! So the download begins...

By Johan Botha 5 Oct 2016

The customer experience ripple effect

In celebration of Global CX Day today, 5 October 2016, it is perhaps time to look at customer experience with a different lens on...

By Mareli Smit 5 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!

As 5 October approaches, customer experience professionals worldwide are preparing for a celebration of acknowledgement, knowledge sharing and showcasing of customer experience stories from around the globe...

By Chantel Botha 4 Oct 2016

Customer experience is essential for your business

Organisations globally need to focus on customer experience in order to succeed. This is particularly true for industries where products and services are fast becoming commodified...

3 Oct 2016

A full customer experience feedback solution!

It is now possible to buy or hire an elegant solution for your showroom or store...

Issued by Surveway 21 Sep 2016

The opportunities of "Siri" to brands

I should be jealous as my husband has a girlfriend called Siri. She helps him with directions, searches for information and plays his favourite music...

By Audrey Naidoo 20 Sep 2016

Integrating scheduling and CRM

Customer relationship management (CRM) is a key part of any business plan, and most companies today rely on specialised CRM software to keep important client information organised...

By Boris Dzhingarov, Issued by Monetary Library 20 Sep 2016

Customers need to know they're valued

Studies are constantly performed to find out what customers want out of their relationships with businesses. Answers vary on many accounts, but what the responses mostly come down to is this: Customers want to be valued...

By Boris Dzhingarov, Issued by Monetary Library 16 Sep 2016

Spree develops app-first mobile shopping experience

Understanding that the future of online shopping lies in mobile devices, and seeing a constant increase in the contribution of mobile traffic to total traffic, Spree recently implemented a mobile app-first approach to improve the overall mobile user experience...

15 Sep 2016

The journey toward greater customer-centricity

Accurate customer information is the lifeblood of the customer experience - and your customer knows this. They have exchanged valuable personal information with your organisation so they expect a flawless service across channels with your company...

Issued by Effective Intelligence 14 Sep 2016

How to choose the perfect CRM software for your business

When people spend their money, they love to spend it in places where they would not just get value for the money spent but also in places where they would be appreciated for it...

Issued by Naija Writers’ Coach 7 Sep 2016

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