There's a great story about how an employee at one of the famous American Trader Joe's stores went the extra mile in terms of service, not because they had to, but because it was the right thing to do...
By Aki Kalliatakis 10 May 2016
Gareth Mellon, Frost & Sullivan ICT programme manager, will be a key speaker at the complimentary event, Customer Experience Best Practice, hosted by customer service specialists, INOVO and Presence Technology in Cape Town and Johannesburg...
24 May 2016
Today, brands and their agencies are placing increased emphasis on omni-channel marketing initiatives, particularly when it comes to managing the customer experience as part of ongoing, individual customer journeys...
Effective Intelligence 24 May 2016
We all know the theory: consumers are changing the way they interact with each other and businesses. But how many contact centres have taken full advantage of this?...
17 May 2016
Mortimer Harvey has announced their acquisition of Action Ambro's, one of the industry's most-awarded and reputable direct marketing agencies...
Mortimer Harvey 13 May 2016
Simone Ardagh, Effective Intelligence Customer Engagement Connoisseur and Evangelist, says that a new era of marketing has arrived - out with personalised, in with individualised.
The contact centre industry is experiencing trepidation at the announcement that Facebook will be making use of chatbots via Messenger to deal with customer queries...
9 May 2016
Competition is fierce in today's crowded marketplace and your competitors are only a click away! Caring for your customers has never been more important!
Knowledge Resources 5 May 2016
By 2020 there will be more than 50 billion connected devices worldwide, that is seven devices per person. Welcome to the era of the connected consumer!...
Millward Brown 4 May 2016
Brand crises are a harsh reality for all organisations. Dealing with them is not becoming any easier. Instead they have become complex tasks that require constant supervision...
Diana Costelha 21 Apr 2016
Digital marketers have long been savvy to the fact that storytelling is the key to greater customer engagement. But stories also give companies more detailed ways to understand said engagement...
Interact RDT 20 Apr 2016
|Cape Town||Suite Talent|
|Cape Town||Paul Bothner (Pty) Ltd|
|Johannesburg||Bakone Strategic Concepts Group|
|Johannesburg||The Headache Clinic|