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Biz Takeout's

Episode 152: Jonty Fisher talks about the IMC Conference – Johannesburg.

Date: 9 Oct 2015
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How to save your business from difficult customers

No business has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There are always consequences to your business with this extreme behaviour...

By Aki Kalliatakis 2 Oct 2015 10:50

From reach to resolution: A social customer service story

Over the past couple years, social customer service globally has gone from being the focus of a small number of highly innovative companies to a widely accepted requirement of doing business...

By Andrew Felbert 28 Sep 2015 06:26

Social media transforms SA businesses

At the ITWeb Social Business Summit 2015 next week, join social media expert and Forbes Top 50 Social Media Influencer Neal Schaffer, and other industry experts for insightful conversations and engaging roundtable discussions on social being an integral part of business...

Issued by ITWeb 12 Oct 2015 10:13

South African consumers diminishing in brand loyalty

Consumer loyalty in South Africa is still declining, largely because we consume the brands we are loyal to but less frequently...

7 Oct 2015 14:39 founder to present at Customer Retention Strategy Symposium hosted by Intertek

Peter Cheales, experienced customer service champion and founder of, will be the keynote speaker at Intertek's upcoming Customer Retention Strategy Symposium on 11 November in Johannesburg...

Issued by Just Perfect 7 Oct 2015 12:03

Goodbye, brand!

We all know that marketing works. We work hard at launching a product (brand extensions) to induce trial and then to convert the consumer to become loyal...

By Rolf Akermann 25 Sep 2015 14:11

Global CX Day - celebrating remarkable customer experiences

Be part of a global phenomenon that will feature a morning conference in Sandton and as the sun moves around the globe, you will have the opportunity to engage with CX professionals in nearly every country around the world!...

Issued by Global CX Day 23 Sep 2015 11:33

A customer is for life, not just for Christmas

Believe it or not, it's time to start planning your communication strategy for the 2015/16 festive season...

By Lisa Reid 23 Sep 2015 10:05

Client service is dead. Long live client service.

We throw the descriptor "client service" around as if it were little more than the physical embodiment of an arduous phone call or a well-meant email. But then, sometimes this is not such a far-fetched comparison...

By Samantha Gendel Jones, Issued by Gendel Strategic Marketing Group 18 Sep 2015 10:37

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Before we can understand the faking of customer experience by brands, we actually need to define customer experience correctly...

By Johan Botha 14 Sep 2015 14:00

123Print opts for Maximizer CRM

123Print is South Africa's premier supplier of Kyocera Copiers and Riso Digital Printers and with over 30 years experience in the printing and copier industry, are dedicated to supplying top-class services to their client base...

Issued by Maximizer Software 1 Sep 2015 10:13

New job titles, old job descriptions

Something good happened at the Loeries this year, the introduction of the Service Design category in a 'creatives' event nogal! This is a great development as it reflects the industry that takes itself seriously...

By Musa Msane 31 Aug 2015 08:38

Customer service is customer acquisition

Why not divert some of your marketing spend to customer analytics for customer retention?...

24 Aug 2015 15:57

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