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DNL Training is a trendsetting Southern African based company involved in the provision of world-wide ground-breaking on-line training solutions at a fraction of the normal training costs.

Biz Takeout's

Episode 115: Greenpop Zambia Festival of Action

Date: 27 Nov 2014
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Episode 114: Green PR and employee training strategies

Date: 20 Nov 2014
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Episode 113: Pete Case on the Gloo, Ogilvy SA merger

Date: 13 Nov 2014
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Hellopeter.com platform acquired by consortium of entrepreneurs
Hellopeter.com platform acquired by consortium of entrepreneurs

Peter Cheales, founder of Hellopeter.com, one of the leading websites in South Africa and one of the largest customer service platforms in the world, has announced his exit from the business, making way for a consortium of South African and global entrepreneurs...

28 Nov 2014 14:21

Tiffany Markman
Communication lessons from The Steve & Nancy Saga: A Sorbet Story

Let me first admit two things: 1.) I'm a groomer. Big time. I polish. I wax. I whiten and straighten and tweak; 2.) I do a fair chunk of this at Sorbet salons, making me what they call a 'guest'...

By Tiffany Markman 26 Nov 2014 12:58

Top eight corporate gifts of 2014
Top eight corporate gifts of 2014

Ambella Corporate and Promotional Gifts examined what's been trending in the corporate gifts world this year. From workwear to technology, here are the top eight gifts given in 2014..

Issued by Ambella Corporate & Promotional Gifts 26 Nov 2014 10:09

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation
Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps...

Issued by The Focus Group 24 Nov 2014 11:28

Grace Belger
Avoid lawyers and be human...

There is a lesson here for Cell C (and other companies, for that matter) in the Cell C banner debacle. When you are facing a reputational crisis, the worst reaction is to be defensive; run to the lawyers and advertise...

By Grace Belger 19 Nov 2014 15:21

Suren Govender
Keeping up with the connected customer

At this late stage in our technological evolution we are facing yet another digital divide - this time between consumers and the companies that supposedly serve their interests...

By Suren Govender 19 Nov 2014 14:23

Service: two wrong feet and ugly shoes
Service: two wrong feet and ugly shoes

What a swirl of service-siren crazy we've been treated to. Not the mad kind, the good kind - and finally! Because service is bollocks in South Africa and peeps be getting tired of having to lick their own...

By Dylan Balkind 19 Nov 2014 08:39

Winning with social customer care this festive season - Why Satisfy
Winning with social customer care this festive season

Summer is upon us and I for one am looking forward to chilling by the pool or heading out to the beach. Whilst my thoughts are firmly set on winding down, retailers and e-tailers, of course, are heading in the opposite direction...

By Paul Roberts, Issued by Why Satisfy 17 Nov 2014 13:30

Woolies and the frog that croaked
Woolies and the frog that croaked

NEWSWATCH: Woolworths is in the news because of a frog a customer claims to have found in his Woolies salad, reports Times Live, which also reports Siyaya TV is finally open for business...

17 Nov 2014 08:19

Madelise Grobler
Make your company speak for itself in five simple steps

Many will tell you that when it comes to marketing, what matters is what others are saying about your company. The starting point of this, however, is what your company is saying about itself...

By Madelise Grobler 14 Nov 2014 15:05

A lesson for Cell C - you could have turned a moan into a tribute
A lesson for Cell C - you could have turned a moan into a tribute

Suhana Gordhan:* Advertising wizard David Ogilvy said: 'The consumer is not a moron. She's your wife.' I love this quote because it humanises the consumer in a way that many brands don't...

14 Nov 2014 10:00

Mortimer Harvey reels in five Assegai Awards - Mortimer Harvey
Mortimer Harvey reels in five Assegai Awards

Mortimer Harvey has won two Gold Assegai Awards, one Bronze Award and one Leader Award. Mortimer Harvey's sister events and promotions company, LM&P, also received a Leader Award...

Issued by Mortimer Harvey 12 Nov 2014 12:48

Claudelle Naidoo
Consumer trust is based on advertiser investment, not expenditure

The media and marketing industry in South Africa is at a crossroads at the moment - the big question being asked from brands/spenders is "How can I get the most reach for my buck?"...

By Claudelle Naidoo 11 Nov 2014 14:00

Catherine Milward-Bridges
Bad customer service: Take 'A WHIP' to it

It doesn't take a genius to know that if you're rendering a service, being attentive to your customers' demands is an effective way of protecting your brand's reputation...

By Catherine Milward-Bridges 11 Nov 2014 10:13

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