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Episode 108: Fred Robertson - Entrepreneur of the Year

Date: 10 Oct 2014
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Episode 107: IMC Conference Johannesburg 2014

Date: 3 Oct 2014
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Episode 106: Spree partners with NEXT UK and Lauren Fleiser chats about Trutrepreneur

Date: 19 Sep 2014
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Ivanna Granelli
Breaking the expensive call centre cycle of recruiting, training and churning

There are few business operations that are more challenging from a human resources perspective than running a call centre...

By Ivanna Granelli 15 Oct 2014 14:11

Inbound marketing with CRM changing how business is done - Maximizer Software
Inbound marketing with CRM changing how business is done

It's no secret that inbound marketing is taking the business world by storm as smart organisations capitalise on the benefits that this highly effective way of generating new business can bring...

Issued by Maximizer Software 15 Oct 2014 11:25

Complicated language costs companies money
Complicated language costs companies money

With International Plain Language Day recently taking place, it is a good time for companies to reflect on how many millions bad communication is costing them...

15 Oct 2014 10:03

Farren Roper
New age marketing in the era of the cloud

Great marketing no longer starts with an 'aha moment' in a boardroom or within the agency. It now starts with the customer...

By Farren Roper 9 Oct 2014 14:00

How to use social CRM to simplify your business and increase sales
How to use social CRM to simplify your business and increase sales

Managing customer relationships is something that many businesses struggle with and can be a hindrance to long-term success...

By James White 9 Oct 2014 07:37

Consumer engagement central to business success
Consumer engagement central to business success

The nature of today's business environment means that nearly every customer experience is fuelled by technology. More than ever before it's become imperative for business to leverage a combination of people...

2 Oct 2014 14:15

Mike Saunders
Authentic loyalty through brand utility

We are now in the age of the empowered consumer, and these customers are skeptical of traditional marketing tactics, all they see is a gimmick...

By Mike Saunders 29 Sep 2014 06:25

Trust - the new commodity in business
Trust - the new commodity in business

The Edelman 2014 Trust Barometer research shows that only 17.5% of people around the globe trust their business and government leaders to tell the truth and solve social problems...

By Danette Breitenbach 23 Sep 2014 09:25

Julian Diaz
The 'three Hs' that will always fix a bad customer experience

We all make mistakes. It's what makes us human. It's how we learn. And as businesses, we implement technology and automate processes to try to minimise the likelihood of...

By Julian Diaz 18 Sep 2014 11:39

The remedy for research headaches - Interact RDT
The remedy for research headaches

As a research manager operating in today's business environment, you might feel a little hopeless when it comes to making your budget work for your business, and at the same time, not being every research providers worst nightmare...

Issued by Interact RDT 16 Sep 2014 09:53

Su-Mari Du Bruyn
Defusing conflict

There is a saying that variety is the spice of life. Most people prefer variety when it comes to choosing the right frame for their reading glasses, a tie, a shirt, a dress or shoes, but more often than not people are less interested in a variety of opinions...

By Su-Mari Du Bruyn 12 Sep 2014 13:06

Mbongeleni Hlomuka
Customisation - for the big boys it's the best thing since sliced bread

Why should I be stuck with what the chef decided...? I can't wait to build my own burger on home ground...

By Mbongeleni Hlomuka 11 Sep 2014 06:07

Janine Hills
The balanced perspective of turning a crisis into an opportunity

A company that weathers a crisis well, understands that adversity is a concealed opportunity for growth or change...

By Janine Hills 10 Sep 2014 15:24

Effective Intelligence announces personalised engagement platform
Effective Intelligence announces personalised engagement platform

Effective Intelligence (EI) will be showcasing the world's leading real-time customer engagement platform at the Customer Journey Excellence Summit on 17 September in Midrand...

9 Sep 2014 09:28

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