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Biz Takeout's

Episode 182: Augmented reality, Virtual reality & Pokemon Go. Native VML and Y&R SA Partnership

Date: 21 Jul 2016
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Customer experience with a 25-year guarantee?

Two days ago, a man extended his hand to me in a friendly gesture with the words "Hello Johan," and I instinctively knew I was in the presence of a superhero...

By Johan Botha 2 days ago

The art of pretence: marketing in tough times

They say there's no sentiment in business but in fact it's sentiment that drives everything in business...

Issued by Gawk 3 days ago

How to show the value of customer experience

Before you commit to changes to your customer experience, you first need to know - within a narrow margin of error - just how much financial benefit there is to gain...

Issued by Interact RDT 20 Jul 2016

Volatile markets should not impact CX investments

The global economy entered 2016 under a cloud of uncertainty that has been further exacerbated by the Brexit shockwave...

By Harley Manning 18 Jul 2016

Creating great customer service to elevate business

Good customer service forms the basis of a successful business to consumer organisation, for though the customer is not always right, he or she has the power to make or break a company's reputation...

14 Jul 2016

Persuasion marketing - the good and the almost convincing

A week ago, I received a call from a call centre saleswoman or rather one that represents a telecommunications company. In summation, the call was about selling me a certain network...

By Cecilia Mohlala 13 Jul 2016

Perfecting the human element of service delivery

Delivering a quality service can make or break a business, especially those in the professional services space where the product is the service...

By Doug Crawford 12 Jul 2016

#CX: The new business frontier

Why customer experience? Why now? Because we have entered an age when focusing on customers is more important than any other strategic imperative...

Issued by Effective Intelligence 12 Jul 2016

Key trends in data mining

We live in an increasingly connected world and organisations are under pressure to be available to their customers on multiple platforms at all times...

12 Jul 2016

The rapid evolution of customer experience management

The annual CEM Africa Summit is set to place on 17 and 18 August in Cape Town this year, and will provide insight into the evolution of customer experience management...

11 Jul 2016

Ensuring customer retention through the trust journey

The top business priorities for any CEO are reducing costs, retaining customers and attracting new customers, to stay ahead of the pack and lead innovation in a fast-changing society...

11 Jul 2016

Those 'idiots' are your brand ambassadors!

Marketing as we know it is changing. Why are employees and customers left out of the loop to help create customer experiences in many instances?

By Mareli Smit 6 Jul 2016

Are consumers actually human?

We are so caught up in the name 'consumer' that we only see people through the lens of goods and services...

By Candice Simon 5 Jul 2016

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