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Episode 106: Spree partners with NEXT UK and Lauren Fleiser chats about Trutrepreneur

Date: 19 Sep 2014
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Episode 105: The 2014 DMASA Assegai - Integrated Marketing Awards

Date: 12 Sep 2014
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Episode 104: Mike Wronski, Fred Roed and Oresti Patricios

Date: 5 Sep 2014
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Julian Diaz
The 'three Hs' that will always fix a bad customer experience

We all make mistakes. It's what makes us human. It's how we learn. And as businesses, we implement technology and automate processes to try to minimise the likelihood of...

By Julian Diaz 18 Sep 2014 11:39

The remedy for research headaches - Interact RDT
The remedy for research headaches

As a research manager operating in today's business environment, you might feel a little hopeless when it comes to making your budget work for your business, and at the same time, not being every research providers worst nightmare...

Issued by Interact RDT 16 Sep 2014 09:53

Su-Mari Du Bruyn
Defusing conflict

There is a saying that variety is the spice of life. Most people prefer variety when it comes to choosing the right frame for their reading glasses, a tie, a shirt, a dress or shoes, but more often than not people are less interested in a variety of opinions...

By Su-Mari Du Bruyn 12 Sep 2014 13:06

Mbongeleni Hlomuka
Customisation - for the big boys it's the best thing since sliced bread

Why should I be stuck with what the chef decided...? I can't wait to build my own burger on home ground...

By Mbongeleni Hlomuka 11 Sep 2014 06:07

Janine Hills
The balanced perspective of turning a crisis into an opportunity

A company that weathers a crisis well, understands that adversity is a concealed opportunity for growth or change...

By Janine Hills 10 Sep 2014 15:24

Effective Intelligence announces personalised engagement platform
Effective Intelligence announces personalised engagement platform

Effective Intelligence (EI) will be showcasing the world's leading real-time customer engagement platform at the Customer Journey Excellence Summit on 17 September in Midrand...

9 Sep 2014 09:28

Craig Rossouw
How mobile can reward loyalty - through thick and thin

Mobile has become a great tool for brands to reward loyal customers. A faithful customer will stay loyal to a brand, and also steer future business in the right direction...

By Craig Rossouw 5 Sep 2014 05:59

Camsoft releases Maximizer quoting module - Maximizer Software
Camsoft releases Maximizer quoting module

An eagerly awaited quoting module that has been specifically developed for Maximizer CRM by Camsoft solutions has just been released. Simpliquotes, compatible with Maximizer CRM version 12, allows seamless quoting...

Issued by Maximizer Software 1 Sep 2014 10:10

Joseph Neusu
Emotional branding - The love affair between consumers and brands

I recently carried out a survey of newspaper advertisements, and I was shocked to learn that the majority are solely based on unsentimental logic and product specifications...

By Joseph Neusu 29 Aug 2014 14:45

Mike Saunders
Retailers! One size does not fit all

We live in the age of individuality. No longer is it popular to be following the norm, and looking like everyone else. Consumers want to stand out and have their...

By Mike Saunders 22 Aug 2014 09:46

Don't be customer experience shortsighted - Interact RDT
Don't be customer experience shortsighted

Customer experience practitioners at Interact RDT are often asked to demonstrate or prove the effects of customer experience on the profit margins and general success of organisations...

Issued by Interact RDT 21 Aug 2014 09:54

Bluegrass Digital and Sitecore partner to deliver a more personalised e-commerce experience for South African brands - Bluegrass Digital
Bluegrass Digital and Sitecore partner to deliver a more personalised e-commerce experience for South African brands

Bluegrass Digital, a London-based digital production agency with hubs in Cape Town and Johannesburg, is now a certified solution partner for Sitecore, a respected customer experience management platform...

Issued by Bluegrass Digital 19 Aug 2014 10:22

Chris Moerdyk
The awesome power of an apology

It is a window of opportunity that has opened up for perhaps just a few years but it is going to take the mass media, marketing strategists, ad agencies, and...

By Chris Moerdyk 15 Aug 2014 06:45

Empathy the cornerstone of consumer research - NATIVE VML
Empathy the cornerstone of consumer research

As global competition for both customers and talent heats up, enlightened companies are realising that being a good corporate citizen doesn't just benefit the community and the world. In the long run...

Issued by Digital Edge Live 12 Aug 2014 13:20

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