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Biz Takeout's

Episode 189: Mike Wronski chats the top 5 Social Media platforms in SA.

Date: 22 Sep 2016
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A full customer experience feedback solution!

It is now possible to buy or hire an elegant solution for your showroom or store...

Issued by Surveway 21 Sep 2016

Integrating scheduling and CRM

Customer relationship management (CRM) is a key part of any business plan, and most companies today rely on specialised CRM software to keep important client information organised...

By Boris Dzhingarov, Issued by Monetary Library 20 Sep 2016

Customers need to know they're valued

Studies are constantly performed to find out what customers want out of their relationships with businesses. Answers vary on many accounts, but what the responses mostly come down to is this: Customers want to be valued...

By Boris Dzhingarov, Issued by Monetary Library 16 Sep 2016

Spree develops app-first mobile shopping experience

Understanding that the future of online shopping lies in mobile devices, and seeing a constant increase in the contribution of mobile traffic to total traffic, Spree recently implemented a mobile app-first approach to improve the overall mobile user experience...

15 Sep 2016

The journey toward greater customer-centricity

Accurate customer information is the lifeblood of the customer experience - and your customer knows this. They have exchanged valuable personal information with your organisation so they expect a flawless service across channels with your company...

Issued by Effective Intelligence 14 Sep 2016

How to choose the perfect CRM software for your business

When people spend their money, they love to spend it in places where they would not just get value for the money spent but also in places where they would be appreciated for it...

Issued by Naija Writers’ Coach 7 Sep 2016

When rules must be broken

Today's technology is amazing. We control a special rover on Mars remotely from our planet, and can fly to the other side of the earth, (Hawaii, if you are interested,) within 24 hours...

By Aki Kalliatakis 6 Sep 2016

Your company doesn't need good content, it needs 10X content

Having watched the (recently concluded) series, "The Voice" (USA), on DStv I was struck by an undeniable truth...

By Brandon Faber 31 Aug 2016

How to engage customers in a technologically-veiled marketplace

While some would argue that today's world is more personalised than ever - thanks to new technologies and the ubiquitous access to social media platforms - the truth is that our society is becoming less and less engaged...

By Boris Dzhingarov, Issued by Monetary Library 26 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

The introduction of digital platforms, like Uber and Airbnb, have transformed competition and is forcing the conventional "pipeline" business to embrace three key shifts...

By Craig Terblanche 24 Aug 2016

Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

With over 265,000 loyalty members to date, Sorbet Group's CEO Ian Fuhr recently shared insights on the subject of developing brand loyalty at Business of Design in Johannesburg...

By Jessica Tennant 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

In the age of the customer, retailers and marketers need to pay attention to customers and CX like never before. Here's how to get it right...

By Leigh Andrews 17 Aug 2016

#CEMAfrica: Creating customers

It's not about the low-hanging fruit or quick wins, effective customer experience management that results in happy returning customers is all about effective change now to improve the overall future customer experience (CX)...

By Leigh Andrews 17 Aug 2016

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