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| CRM in brief |
Reminder to book for Joburg Apex workshopA reminder that seats are limited for the Johannesburg leg of the 2012 Apex Awards workshops on Wednesday, 30 November 2011, 2pm-4pm, at TBWA (in the auditorium). Entrants are encouraged to attend the free workshop to learn more about the entry process, how to compile a winning entry and to hear... read more 28 Nov 2011 Newspaper launches loyalty programmeMedia24 Sunday newspaper City Press launched its ViP Card, which will give holders access to a host of lifestyle offers, exclusive events around the country, and discounts and special offers on products and services, in its 20 November 2011 issue and at the annual Eat Out DStv Food Network Awards in... read more 25 Nov 2011 [Biz Takeouts] A note on this month's showsIn case you're wondering what's been happening with the Bizcommunity/Chai FM Media & Marketing radio show this month of October 2011, since Chai FM is a Jewish community radio station and this is the month of various Jewish high holy days (Rosh Hashanah/New Year, Yom Kippur/Day of Atonement and... read more 5 Oct 2011 CRM Live launches in South AfricaAfter being the choice of many SME businesses for nearly 25 years, the UK-based CRM software supplier, Maximizer, has announced the launch of its CRM Live, a cloud-based solution, in South Africa. Available through a cost-effective, web-based subscription model, it is designed to boost sales,... read more 13 Sep 2011 More social media tracking softwareThe InterAct Social Media Intelligence solution, launched in June this year by call centre and communications specialist Inter-Active Technologies, is meant to allow organisations to highlight and increase the awareness of posts and comments related to their business on popular social websites. It... read more 8 Jul 2011 CRM company acquired by Relate technologiesRelate Technologies has acquired customer relationship management (CRM) company Global Vision's resources and client base for its Microsoft Dynamics CRM solutions. The acquisition allows it and its customers to take advantage of the increased integration between the latest versions of the CRM,... read more 11 May 2011 SAS wins Product of the YearThe editors of US-based Customer Interaction Solutions magazine, who select Product of the Year Awards based on company vision, leadership and diligence, have selected SAS Marketing Optimisation as a recipient of a 2010 Product of the Year Award. The SAS'product helps organisations maximise economic... read more 21 Jan 2011 Master client-handling, using Twitter with SAFREA GautengThe South African Freelancers' Association (SAFREA) GP meeting for October 2010 will take place on Tuesday 5 October at Doppio Zero in The Firs, Rosebank, Johannesburg, 5.30-8.30pm. For the first time, there are two scheduled speakers, Grace Harding and Ray Joseph. People behaviour and internal... read more 4 Oct 2010 Apex Awards - not an empty seat in the houseclick to enlargeThe Apex Gala awards evening, scheduled for Thursday, 27 May 2010, at Vodaworld in Midrand, Johannesburg, is sold out - the industry is obviously keen to see who will walk away with the Gold, Silver and Bronze winners of the three categories, Launch, Change and Sustain [and I'm... read more 21 May 2010 District 9 premiere takes over entire movie houseclick to enlargeAll 10 movie theatres at Ster-Kinekor The Zone @ Rosebank, Johannesburg, are being used tonight, Wednesday, 19 August 2009, for the South African premiere of SA-directed science fiction blockbuster District 9. This almost-sold out red carpet premiere is exclusive to Ster-Kinekor... read more 19 Aug 2009 Kids' movie site only a click awaySter-Kinekor Theatres's new interactive, movie-related website for children, www.sterkinekor.com/skkids, lets them escape into the world of movies and view the latest trailers, read all about the movies and their stars, see what's coming up, play games and download exclusive content all directly... read more 31 Jul 2009 CRM goes mobileEarlier this week, Maximizer announced that its mobile CRM solution is now available for the HTC Google G1 smartphone. The touch-screen Google G1, which debuted in late Q3 2008 with T-Mobile, is powered by Google's open source platform and operating system, Android. By accessing Maximizer Mobile CRM... read more 15 Jan 2009 How does business intelligence work?How does the small to medium business owner gauge the relevance of information management tools for their organisation without racking up potentially costly bills? This is a question which Synergy Business Intelligence (BI) sets out to solve with the release of its free e-booklet ‘Making Business... read more 9 Oct 2008 CRM magazine honours SAS yet againFor the sixth year running, CRM magazine has recognised SAS for its industry-leading analytics and marketing automation capabilities. SAS was recently announced the winner in the business intelligence category of the CRM Market Awards and a CRM Market Leader for marketing automation. "No one's... read more 4 Sep 2008 i5 wins Microsoft CRM awardSouth African company i5 was named the first global winner of the Microsoft Partner of the Year award in the category, Microsoft Dynamics CRM, earlier this week. The award is to be presented at the Worldwide Partner Conference in Houston, Texas, in July 2008. According to i5 CEO Glen Ansell, the... read more 19 Jun 2008 Cell C appoints brand agency for customer experienceCell C has appointed The Fearless Executive as its brand agency for customer experience, it was announced this week. “One of our key priority areas at Cell C is customer experience” says Vanda Harries, Cell C executive for consumer marketing. “This focus is rooted in our belief that, in an age where... read more 4 Jun 2008 Buy your Lotto tickets online againeBucks members will once again be able to use their eBucks to buy Lotto subscriptions for the National Lottery from 14 November 2007. eBucks CEO Lezanne Human explains that Lotto subscriptions have always been hugely popular with eBucks members: “eBucks was the first and until recently was the only... read more 6 Nov 2007 Bizcommunity.com Cape Town on the moveOur Cape Town-based Bizcommunity.com head office finally moved into its new premises in Cape Town yesterday, Thursday, 1 November 2007. The new physical address is 24 On Main, Main Road, Mowbray, Cape Town. The entrance is on Rose Street, off Main Road. The new contact numbers are: tel +27 (0)21 680... read more 2 Nov 2007 Call for CRM papers for best practice casebookMarketing Mix, in association with Sappi, will be publishing a best practice CRM relevant to South Africa in June 2006, to be launched at Markex. Categories include but are not limited to: auto, financial, multi-partner programme, discount programme, airline, charity, affinity, retail and... read more 26 Mar 2006 South African CRM Forum launchesWanted to know more about CRM from companies that are doing it and succeeding at it or learning from their mistakes? The CRM Forum is now open for comments at www.gushbiz.com. CRM Forum welcomes a broad range of topics; business intelligence, data management, marketing automation, contact centre and... read more 13 Jul 2005 CRM forecast for 2004The movement toward business-process automation won't have much impact on CRM sales in 2004, say CRM pundits, however there'll be continuing growth in the popularity of sales tools from application service providers (ASPs) and increased use of broadband connectivity by mobile workers. Read the full... read more 7 Jan 2004 Weak protection of consumer privacy by SA websites50% of SA websites that collect personal information share this information with 3rd parties without the person's consent and 83% do not obtain a person's consent before sending them more communications. This is according to a study of the 100 top websites in South Africa by students at the... read more 4 Sep 2003 Banks' handling of complaints considered poorIn an annual survey conducted by Markinor on how financial establishments responded to customer complaints it has been found that one in six people have complained about their bank over the past year. The two main causes for complaints were errors and poor communication standards. 46% of the 1,600... read more 12 Dec 2002 CRM to reboundThe CRM market experienced dramatically diminished growth in 2001 globally, but CRM is expected to pick up again in 2003, maintaining a compound annual growth rate of 12.4% until 2006, according to Craig Kolb, BMI-T analyst. 22 Nov 2002 Good customer service vital to travel industryCustomer service matters most in the travel industry, according to a survey run by Jupiter Media Matrix. In the survey 49% of respondents ranked travel as the top retail category in which customer service was the most important factor affecting their decision to buy, with 79% indicated that an... read more 11 Aug 2002 Small business eyed by large CRM vendorsSAP and Oracle have both announced small business strategies for CRM, while other traditionally large enterprise-focused CRM and ERP software and related services vendors are also beginning to focus on the extent of the untapped market following the announcement by Microsoft that they would be... read more 11 Jul 2002 Customer service rated top priorityThe top priority for e-business today is customer service. This is according to the second survey of the National Association of Manufacturers / Ernst & Young E-Commerce Trends Index, conducted in the United States. Other important priorities include sales, security and connecting with employees.... read more 6 Mar 2002 |
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