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BizTrends 2017

Download the complete BizTrends 2017 PDFs with over 100 trends contributors across 18 industry sectors.

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CRM forecast for 2004

The movement toward business-process automation won't have much impact on CRM sales in 2004, say CRM pundits, however there'll be continuing growth in the popularity of sales tools from application service providers (ASPs) and increased use of broadband connectivity by mobile workers. Read the full article here on Yahoo! News.