Free Wi-Fi brings marketing returns for retailers
Free Wi-Fi brings marketing returns for retailers

Free Wi-Fi is more than just keeping clients longer at a coffee shop or charging for every megabyte of usage for retailers' ISP to collect revenue. Customer engagement via Wi-Fi allows retailers to reach customers without contravening personal information legislation, as customers are incentivised to offer data via their devices or social media profiles in return for high-performance internet.

By Prashil Gareeb 1 day ago

SA e-courier startup Pargo raises $1.2m
SA e-courier startup Pargo raises $1.2m

South African e-courier startup Pargo has closed a R15 million ($1.2 million) funding round led by SAAD Investment Holdings, with the funds to be used as working capital as the startup expands its services.

By Gabriella Mulligan 2 days ago

Retailers ready for smart technology adoption
Retailers ready for smart technology adoption

According to recent international research, nearly 70% of retail decision makers are ready to make changes to adopt the Internet of Things (IoT) and 65% plan to invest in automation technologies for inventory management and planogram (visual representations of a store's products or services) compliance by 2021.

3 days ago

#SeamlessAfrica: Tackling the omnichannel retail reality
#SeamlessAfrica: Tackling the omnichannel retail reality

‘Omnichannel' is not merely a business buzzword, it's the new retail reality. At the Seamless Africa conference that took place in Cape Town recently, Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts on “tackling the omnichannel beast.”

By Lauren Hartzenberg 20 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey.

20 Mar 2017