Subscribe to industry newsletters

BizTrends 2017


Download the complete BizTrends 2017 PDFs with over 100 trends contributors across 18 industry sectors.

Download PDF | Order printed book
Bizcommunity has over 400 industry contributors and we always welcome further contributions and contributors.
The future of payment authentication
The future of payment authentication

In a recent paper, delivered at the Seamless Pay Conference in Cape Town, entitled ‘The Future of Authentication', Steven Jackets, examined some of the issues...

2 days ago

Free Wi-Fi brings marketing returns for retailers
Free Wi-Fi brings marketing returns for retailers

Free Wi-Fi is more than just keeping clients longer at a coffee shop or charging for every megabyte of usage for retailers' ISP to collect revenue...

By Prashil Gareeb 24 Mar 2017

SA e-courier startup Pargo raises $1.2m
SA e-courier startup Pargo raises $1.2m

South African e-courier startup Pargo has closed a R15 million ($1.2 million) funding round led by SAAD Investment Holdings...

By Gabriella Mulligan 24 Mar 2017

Retailers ready for smart technology adoption
Retailers ready for smart technology adoption

According to recent international research, nearly 70% of retail decision makers are ready to make changes to adopt the Internet of Things...

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality
#SeamlessAfrica: Tackling the omnichannel retail reality

‘Omnichannel' is not merely a business buzzword, it's the new retail reality. Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts...

By Lauren Hartzenberg 20 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

Moving South Africa to 5% e-commerce
Moving South Africa to 5% e-commerce

E-commerce experts believe it is possible to take South African e-commerce from 1% of total retail to 5%...

15 Mar 2017

Lancewood adds Emoji Meals bot to Ultimate Braai Master series
Lancewood adds Emoji Meals bot to Ultimate Braai Master series

Keeping up with the trend of real-time social media consumer engagement, Lancewood has brought an innovative addition to its Ultimate Braai Master...

7 Mar 2017

#eComConfex: Become digitally intelligent, or go home
#eComConfex: Become digitally intelligent, or go home

If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick...

By Lauren Hartzenberg 3 Mar 2017

Emerging technologies and the future of business with Professor Soumen Ghosh
Emerging technologies and the future of business with Professor Soumen Ghosh

Organisations wanting to retain their competitive advantage amidst a myriad of disruptive entrants must evaluate new technologies and decide which would enhance their effectiveness...

Issued by Gordon Institute of Business Science 3 Mar 2017

Yoco's CEO Katlego Maphai
Yoco raises funding for expansion

South African fintech startup Yoco, which allows small businesses to accept card payments, has raised an undisclosed amount of funding...

By Tom Jackson 3 Mar 2017

Mastercard at Mobile World Congress
MultiChoice customers can now use Masterpass to pay DStv accounts

At the Mobile World Congress in Barcelona, Mastercard announced that South African MultiChoice customers can now pay their digital satellite television...

2 Mar 2017

Wearable gadgets seek permanent place in users' lives
Wearable gadgets seek permanent place in users' lives

Consumers are snapping up fitness trackers, smartwatches and other connected wearable gadgets – but huge numbers wind up in drawers unused...

1 Mar 2017

Unified communications and collaboration boosts competitive advantage
Unified communications and collaboration boosts competitive advantage

Business, especially the retail sector, must look to omni-channel integration for a competitive advantage, as unified communications steadily gains in popularity...

By Kyle Woolf 1 Mar 2017

Peach Payments, Callpay launch EFT payment system for SA e-commerce
Peach Payments, Callpay launch EFT payment system for SA e-commerce

South African mobile payments startup Peach Payments has partnered secure payments solution Callpay to provide automated electronic fund transfers...

By Tom Jackson 1 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 28 Feb 2017

#DesignMonth: Listening to the voice of the people
#DesignMonth: Listening to the voice of the people

Under the theme One Pride, the Samsung Africa Forum 2017 took place on 23 February 2017 at the CTICC in Cape Town...

By Ilse van den Berg 27 Feb 2017

Value added services made easy for South African retailers
Value added services made easy for South African retailers

A Cape Town-based fintech business, Electrum, is providing retailers and banks with the technology platform that they need to connect their systems to VAS providers...

22 Feb 2017

Alibaba unit invests $200m in South Korea's Kakao Pay
Alibaba unit invests $200m in South Korea's Kakao Pay

Alibaba's payment affiliate Ant Financial will invest $200 million in a unit of South Korean messaging giant Kakao, the companies said on Tuesday...

21 Feb 2017

Getting VR right and ready for retail
Getting VR right and ready for retail

Online retailers have led the charge when it comes to the early adoption of technology to enable better customer experience. However, despite a growing appetite for VR...

By Daryn Mason 20 Feb 2017

The Style Group innovates with modern social media commerce
The Style Group innovates with modern social media commerce

Nigerian contemporary lifestyle retail group, The Style Group is offering fashion, accessories and design services via modern social media commerce. In the booming social media and e-commerce market of Nigeria, its model is a hit and is reaching thousands of Nigerians eager to shop online.

17 Feb 2017

Like Amazon's Alexa, Google's digital assistant will allow buyers to add payment information to their accounts to enable voice-activated shopping ()
Google adds voice-activated shopping, taking on Amazon

WASHINGTON – Google announced on Thursday it was launching voice-activated shopping from its artificial intelligence-powered Home speaker, in a direct challenge to Amazon's Alexa devices...

17 Feb 2017

Adding AI to retail boosts personalised offerings
Adding AI to retail boosts personalised offerings

The retail space is changing drastically through the evolution of technology, such as artificial intelligence (AI), which can offer retailers better control over stock flows and better customer service...

By Bradley Elliott 16 Feb 2017

Maximkabb © –
Are marketer-agency relationships losing that loving feeling?

February is the month of love, with Valentine's Day providing countless marketing communications opportunities to express those ‘loving feelings' – an appropriate time to reflect on the state of marketer–agency relationships...

By John Little 14 Feb 2017

Struggling retailers seek silver bullet in Amazon era
Struggling retailers seek silver bullet in Amazon era

Want a coffee while you shop? A glass of wine? Those are just few of the gimmicks being rolled out by retailers as they fight to boost store traffic...

10 Feb 2017

Reduce customer queues with mPOS
Reduce customer queues with mPOS

Businesses can ease month-end queues simply by adding a mobile point-of-sale device to their traditional POS solution...

By Bronwyn Watt 10 Feb 2017

Image via
Google, H&M wants your phone to design your next dress

While our favourite garments aren't as unique as we believe them to be, how we combine these pieces defines our individual style...

By Andy Walker 8 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards
Starbucks teams up with DSG on Starbucks Rewards

South African franchisor and Starbucks licensee, Taste Holdings, collaborated with Digital Solutions Group (DSG) to realise its digital ecosystem through its Starbucks Rewards loyalty programme in South Africa...

7 Feb 2017

Cape Town is SA's e-commerce hub - EPIC report
Cape Town is SA's e-commerce hub - EPIC report

According to the City of Cape Town's Economic Performance Indicators (EPIC) Report for the third quarter of 2016, to benefit fully from the shift toward online retail in Africa...

7 Feb 2017

eCommerce MoneyAfrica Confex opens in Cape Town in February
eCommerce MoneyAfrica Confex opens in Cape Town in February

The third eCommerce MoneyAfrica Confex opens on 22-23 February 2017 at the Cape Town International Convention Centre...

6 Feb 2017

Show more