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NetFlorist enables shared payments
NetFlorist enables shared payments

NetFlorist has introduced GiftTogether, a new payment initiative which allows one to get together with other people, select a gift and share the costs...

23 May 2017

Nine global trends in food and beverage
Nine global trends in food and beverage

Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres...

By Lauren Hartzenberg 22 May 2017

PriceCheck Tech & E-Commerce Awards 2016 award winners
PriceCheck Tech and E-Commerce Awards open for nominations in June

Nominations for entries into this year's PriceCheck Tech and E-Commerce Awards will open on 1 June and close on 15 June 2017...

19 May 2017

Contactless payments forecast to exceed $1tn by 2019
Contactless payments forecast to exceed $1tn by 2019

The global value of contactless transactions made via payment cards, mobile and wearables, will reach $1.3 trillion by 2019...

16 May 2017

E-commerce platform for local artisans launches in Western Cape, KZN
E-commerce platform for local artisans launches in Western Cape, KZN

A new app ecosystem, Advance, allows people to order their favourite artisanal and handcrafted goods from local producers online or using the app...

15 May 2017

Tetra Pak introduces new digital services
Tetra Pak introduces new digital services

Global processing and packaging firm Tetra Pak has pioneered a new generation of digital technologies to boost efficiency for customers...

10 May 2017

Kerridge Commercial Systems acquires IQ Retail
Kerridge Commercial Systems acquires IQ Retail

Kerridge Commercial Systems (KCS), a global provider of software solutions to the retail, wholesale, merchant and distribution market, has reached an agreement to acquire IQ Retail...

10 May 2017

'Smart' denim promises touchscreen tech clothes
'Smart' denim promises touchscreen tech clothes

A young man in a white t-shirt pulls on a dark blue denim trucker jacket, tucks his smartphone in an inside pocket and puts in-ear headphones in his right ear...

5 May 2017

New smoke-free alternative to cigarettes launches in SA
New smoke-free alternative to cigarettes launches in SA

Philip Morris International has launched IQOS, a tobacco heating system designed to heat rather than burn tobacco in South Africa...

5 May 2017

(c) s4svisuals -
Turning the whole world into an interactive billboard with AR

Augmented reality campaigns are taking off internationally with progressive brands using the technology to turn every available surface into a virtual billboard...

By Johan Walters 4 May 2017

Need for native speakers to create multilingual chatbots
Need for native speakers to create multilingual chatbots

As chatbots, cognitive technologies, and natural language understanding (NLU) take centre stage, having a workforce that can write these in the applicable language is essential...

4 May 2017

Will bots dominate customer service?
Will bots dominate customer service?

While bots are hard at work behind the scenes, and becoming more visible in some parts of the front-office too, they're unlikely to oust human beings...

3 May 2017

Amazon's Alexa upgraded as 'style assistant'
Amazon's Alexa upgraded as 'style assistant'

SAN FRANCISCO, US: Amazon's digital assistant Alexa is being transformed into a fashionista in a new device that was unveiled Wednesday...

2 May 2017

What Wi-Fi-as-a-service means for fast food, retail sectors
What Wi-Fi-as-a-service means for fast food, retail sectors

Wi-Fi is no longer just a conduit to connect to the internet. If used properly, it is a connection to the world and all of the opportunities it holds...

27 Apr 2017

Aleksey Boldin © –
Apple touts greater use of recycled metal in gadgets

Apple wants to "one day" end the need to mine materials from the earth to make its gadgets, the technology giant said in its annual environmental responsibility report out Thursday.

21 Apr 2017

Where food meets tech
Where food meets tech

Online food marketplace iamcooking.co.za has launched...

18 Apr 2017

Brent Curry
Why TFG partners with startups

Here, a Q&A with TFG CIO Brent Curry on the retailer's strategy for partnering with startups for mutual gain...

11 Apr 2017

Smart Shopper card - junk status?
Smart Shopper card - junk status?

I have long been an advocate of Pick n Pay, admiring and talking up how much they do to both attract and retain customers with their Smart Shopper loyalty programme and their various promotions to create sticky customers. That was until...

By Clive Evans 10 Apr 2017

Think knitting is just for geriatrics? Think again
Think knitting is just for geriatrics? Think again

Created by Spanish designer Gerard Rubio, the Kniterate is a knitting machine that turns digital designs into fully realised garments...

By Lindsay Samson 7 Apr 2017

SA Florist improves supply chain efficiency with BrandChat bot
SA Florist improves supply chain efficiency with BrandChat bot

BrandChat has built a unified dashboard that allows businesses, such as SA Florist, to create and manage a bot and do customer support...

6 Apr 2017

Amazon's cashierless convenience store opening delayed
Amazon's cashierless convenience store opening delayed

Amazon has postponed the opening of its first cashierless convenience store as it works out technical kinks in the payments system...

3 Apr 2017

Shoppers desire degree of control over retail technology
Shoppers desire degree of control over retail technology

Consumers are most willing to engage brands with new technology if they feel that they are in control of their experience...

3 Apr 2017

The future of payment authentication
The future of payment authentication

In a recent paper, delivered at the Seamless Pay Conference in Cape Town, entitled ‘The Future of Authentication', Steven Jackets, examined some of the issues...

28 Mar 2017

Free Wi-Fi brings marketing returns for retailers
Free Wi-Fi brings marketing returns for retailers

Free Wi-Fi is more than just keeping clients longer at a coffee shop or charging for every megabyte of usage for retailers' ISP to collect revenue...

By Prashil Gareeb 24 Mar 2017

SA e-courier startup Pargo raises $1.2m
SA e-courier startup Pargo raises $1.2m

South African e-courier startup Pargo has closed a R15 million ($1.2 million) funding round led by SAAD Investment Holdings...

By Gabriella Mulligan 24 Mar 2017

Retailers ready for smart technology adoption
Retailers ready for smart technology adoption

According to recent international research, nearly 70% of retail decision makers are ready to make changes to adopt the Internet of Things...

23 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality
#SeamlessAfrica: Tackling the omnichannel retail reality

‘Omnichannel' is not merely a business buzzword, it's the new retail reality. Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts...

By Lauren Hartzenberg 20 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

Moving South Africa to 5% e-commerce
Moving South Africa to 5% e-commerce

E-commerce experts believe it is possible to take South African e-commerce from 1% of total retail to 5%...

15 Mar 2017

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