There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity. This trend was unpacked by Joe Fuster, global head of CX Cloud at Oracle, at the 6th annual Customer Experience Management Summit in Cape Town last week.
Louise Marsland 15 hours ago
ABUJA, Nigeria - Acting Nigerian President, Prof Yemi Osinbajo, has “drawn a line” against hate speech, declaring it a ‘'act of terrorism” which seeks to intimidate and ultimately, could result in bloodshed.
18 hours ago
The full list of winners for the 39th Annual Loerie Awards, which concluded on 20 August 2017 at the Durban ICC, have been announced. Congratulations to all!
1 day ago
Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction.
Jessica Tennant 2 days ago
NAIROBI, Kenya - Authorities in Kenya should credibly investigate incidents of harassment against journalists covering the aftermath of August 8's disputed elections and should reform Kenya's Firearms Act to lower the barriers on journalists' ability to wear protective gear, the Committee to Protect Journalists said last week.
2 days ago
First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said.
Jessica Tennant 3 days ago
How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems? This was the question posed by Phakiso Tlali, director of customer experience in the Gauteng government, South Africa's most populous province and the economic hub of Southern Africa.
Louise Marsland 3 days ago
Nairobi, KENYA — Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063, according to the inaugural Africa Data Revolution Report (ADRR).
3 days ago
All the finalists for this year's Loeries Awards have been announced. Here are the total entry numbers per agency, school and brand
3 days ago
The media is at the forefront of generating awareness over environmental issues. It is easy to name influential films like An Inconvenient Truth or note advances made by The Guardian's environmental reporting. But what is often missing from this discussion is the environmental costs of producing media in the first place.
Pietari Kaapa 3 days ago
CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. As the Summit was completely sold out, these sessions were limited to 30 attendees max and it really was a tough choice deciding which to sit in on. I'm so glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business. Here's why.
Leigh Andrews 17 Aug 2017
You hired your employees for what they bring to the business and have trained them up on all your brand stands for, but do you trust them enough to run with their own ideas of the best customer experience? Chantel Botha of BrandLove shares why you need to cut the cord and let them do so at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time.
16 Aug 2017