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×Ahmed ElKheshen
Front Office Manager at ZTE Corporation-Egypt

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Show profile Hide profileZTE Corporation, Cairo
Working as Front Office Leader, August 2010-Present
Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: ZTE.
Responsibilities:
- Work as Front Office Leader.
- Work with resource surveillance and assurance front office activities in an organization operations.
- Take full responsibility for resource alarm monitoring and alarm management 24/7.
- Ensure that F.O Team follows the Escalation process.
- Ensure that F.O Team follows fault handling process.
- Ensure that F.O Team Follows change managing process.
- Acting as F.O Manager.
- Replace FM manager due to my experience.
- Make meetings with the customer to ensure that FO keeps the customer satisfaction.
Eco Tel Company, Cairo
Working as senior engineer, junuary 2010
Experience in the field of BSS and BTS:
??Experience in GSM
Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: Huawei.
Responsibilities:
- Work as aria manager for 3G in Upper Egypt.
- Manage and follow up teams working in the field.
- Making (installation+commissioning+E1 ROUTE) for 3G site.
- Experience in microwave links like (RTN610 -RTN620-NEC V4-NEC new).
Quick Tel Company, Cairo
Working as site engineer, April 2008
Experience in the field of BSS and BTS:
??Experience in GSM
????Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: Huawei.
Responsibilities:
- Work as site engineer.
- Follow up the installation process for the sites.
- Experience in microwave links like NEC
??Experience in CDMA
Project: Sofisat CDMA project.
Client: Telecom Egypt.
Vendor: Huawei & ZTE.
Responsibilities:
- Work as site engineer.
- Follow up the installation process and commissioning for the sites.
- Experience in microwave links like (NEC and ZTE).
- Experience in maintenance operation to the sites.
? Experience in Access Network (OLT& ONU)
Project: ONU project.
Client: Telecom Egypt.
Vendor: Huawei.
Responsibilities:
- Work as site engineer.
- Experience in installation and commissioning for the site.
Techno Scient S.A.E , Cairo
Installation and Maintenance of medical devices, May 2007 - Mars 2008
??Installation and Maintenance of laboratory equipment (centrifuges-scales
-Incubators - ovens - PH, MV, DO and conductivity meters - microscopes).
Delta Technology Systems, Menoufia
Installation and Maintenance Engineer, July 2002 -June 2004.
I was responsible for installation And Maintenance OF (fax- exchanges- fire alarms-networks -projectors-sound systems -CCTV) in the company (In Summer Holidays).
.
Egyptian Air Force, Behera
Operation and Maintenance Engineer: April 2005 - December 2006
I was worked as engineer responsible for these systems:
Non-Tactical Radio.
?Uninterruptible power supply (UPS).
?Transceiver equipment.
?Maintenance of Communication Equipments (Earth to Air).
?Navigation Aids.
??I was responsible for Quality Assurance Office and Safety Office.
ZTE Corporation, Cairo
Working as Front Office Leader, August 2010-Present
Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: ZTE.
Responsibilities:
- Work as Front Office Leader.
- Work with resource surveillance and assurance front office activities in an organization operations.
- Take full responsibility for resource alarm monitoring and alarm management 24/7.
- Ensure that F.O Team follows the Escalation process.
- Ensure that F.O Team follows fault handling process.
- Ensure that F.O Team Follows change managing process.
- Acting as F.O Manager.
- Replace FM manager due to my experience.
- Make meetings with the customer to ensure that FO keeps the customer satisfaction.
Eco Tel Company, Cairo
Working as senior engineer, junuary 2010
Experience in the field of BSS and BTS:
??Experience in GSM
Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: Huawei.
Responsibilities:
- Work as aria manager for 3G in Upper Egypt.
- Manage and follow up teams working in the field.
- Making (installation+commissioning+E1 ROUTE) for 3G site.
- Experience in microwave links like (RTN610 -RTN620-NEC V4-NEC new).
Quick Tel Company, Cairo
Working as site engineer, April 2008
Experience in the field of BSS and BTS:
??Experience in GSM
????Project: third license for (Etisalat Misr).
Client: Etisalat Misr.
Vendor: Huawei.
Responsibilities:
- Work as site engineer.
- Follow up the installation process for the sites.
- Experience in microwave links like NEC
??Experience in CDMA
Project: Sofisat CDMA project.
Client: Telecom Egypt.
Vendor: Huawei & ZTE.
Responsibilities:
- Work as site engineer.
- Follow up the installation process and commissioning for the sites.
- Experience in microwave links like (NEC and ZTE).
- Experience in maintenance operation to the sites.
? Experience in Access Network (OLT& ONU)
Project: ONU project.
Client: Telecom Egypt.
Vendor: Huawei.
Responsibilities:
- Work as site engineer.
- Experience in installation and commissioning for the site.
Techno Scient S.A.E
Installation and Maintenance of medical devices, May 2007 - Mars 2008
??Installation and Maintenance of laboratory equipment (centrifuges-scales
-Incubators - ovens - PH, MV, DO and conductivity meters - microscopes).
Delta Technology Systems, Menoufia
Installation and Maintenance Engineer, July 2002 -June 2004.
I was responsible for installation And Maintenance OF (fax- exchanges- fire alarms-networks -projectors-sound systems -CCTV) in the company (In Summer Holidays).
.
Egyptian Air Force, Behera
Operation and Maintenance Engineer: April 2005 - December 2006
I was worked as engineer responsible for these systems:
Non-Tactical Radio.
?Uninterruptible power supply (UPS).
?Transceiver equipment.
?Maintenance of Communication Equipments (Earth to Air).
?Navigation Aids.
??I was responsible for Quality Assurance Office and Safety Office.

