Eben Esterhuizen
SOUTH AFRICA
Phygital: 6 ways to adapt, or die

Phygital: 6 ways to adapt, or die[Eben Esterhuizen] Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies...

Posted 2 months ago | Like
Lauren Hartzenberg
SOUTH AFRICA
#SeamlessSA: A holistic approach to delivering great retail customer experience

#SeamlessSA: A holistic approach to delivering great retail customer experience[Lauren Hartzenberg] Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...

Posted 3 months ago | Like (1)
Leigh Andrews
SOUTH AFRICA
#ECO19: Why brands need to create emotional experiences for Generation CX

Chantel Botha of BrandLove in action at eCommerce Africa 2019.
Chantel Botha of BrandLove in action at eCommerce Africa 2019.
[Leigh Andrews] The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed...

Posted 3 months ago | Like
Eben Esterhuizen
SOUTH AFRICA
6 ways to win with CX

6 ways to win with CX
© Duncan Andison via [[www.123rf.com 123RF.com]].
[Eben Esterhuizen] Branding and selling is about knowing what and how technology can assist in the CX experience but it's also about ensuring that there's a human and emotional connection with the consumer every step of the way...

Posted 5 months ago | Like
Maroefah Smith
SOUTH AFRICA
#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1[Maroefah Smith] The moment you provide the South African consumer with what they need, they will start purchasing whatever you are selling. This was the main message from trend analyst Nicola Cooper...

Posted 7 months ago | Like
Steve Briggs
SOUTH AFRICA
The importance of CEM in building business

The importance of CEM in building business[Steve Briggs] In increasingly commoditised markets, the most important way for an organisation to distinguish itself from the pack...

Posted 5 years ago | Like
Wynand Smit
SOUTH AFRICA
Safeguard your customer relationships this Black Friday

Safeguard your customer relationships this Black Friday[Wynand Smit] Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it's another way of increasing revenue just before the festive season officially kicks in...

Posted 8 months ago | Like
Danette Breitenbach
SOUTH AFRICA
#ShopperInsights2019: Moving to frictionless commerce

#ShopperInsights2019: Moving to frictionless commerce[Danette Breitenbach] Online retail is part of the much bigger picture of frictionless commerce where online is moving offline and offline to online. Driving this is time and convenience...

Posted 8 months ago | Like
Eben Esterhuizen
SOUTH AFRICA
5 technologies improving retail customer engagement

5 technologies improving retail customer engagement[Eben Esterhuizen] With a sobering 0% growth reported in May 2018 for the global top 20 manufacturers, businesses need to know what the top tech customer engagement trends are...

Posted 8 months ago | Like
Julia Ahlfeldt
SOUTH AFRICA
Retail and etail to work as a team not the opposition

Retail and etail to work as a team not the opposition[Julia Ahlfeldt] In South Africa, going to a mall is part of our culture - particularly in Johannesburg where there seems to be a mall on every street corner. Malls entertain visitors with restaurants and coffee shops...

Posted 8 months ago | Like
Ian Steyn
SOUTH AFRICA
Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience[Ian Steyn] Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch...

Posted 9 months ago | Like
Daniella Shapiro
SOUTH AFRICA
How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business[Daniella Shapiro] Fake news is a pervasive epidemic. Insidious distortion of truth, fueled by hidden (or blatant) agendas is now accepted as a fact of life...

Posted 9 months ago | Like
Lynette Hundermark
SOUTH AFRICA
6 top tips for effective customer engagement on mobile

6 top tips for effective customer engagement on mobile
©avemario via [[www.123RF.com 123RF]]
[Lynette Hundermark] Speaking at this year's annual PriceCheck Awards ceremony, CEO Kevin Tucker noted that the Tech and E-commerce Awards are more important than ever before...

Posted 10 months ago | Like
Wynand Smit
SOUTH AFRICA
The "end" of the shopkeeper (and other retail trends)

The "end" of the shopkeeper (and other retail trends)[Wynand Smit] Self-service retail is swooping across the globe; from online shopping to self-checkout, there's a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX...

Posted 10 months ago | Like
Lauren Hartzenberg
SOUTH AFRICA
#WomensMonth: Women need to support each other in the workplace

#WomensMonth: Women need to support each other in the workplace[Lauren Hartzenberg] As the head of consumer experiences at Pernod Ricard South Africa, Elizabeth Lee Ming's role involves optimising customer-centricity across some of the leading brands in the premium spirits category...

Posted 10 months ago | Like (1)
Kerry Hope
SOUTH AFRICA
Mobile and social are dominant forces in SA retail

Mobile and social are dominant forces in SA retail[Kerry Hope] Virtual shopping is becoming the norm. Using our mobile devices to window shop and find the best price, product reviews, and advice through social media has reinvented the shopping experience...

Posted 1 year ago | Like
Wynand Smit
SOUTH AFRICA
Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips
©Jörg Stöber via [[www.123RF.com 123RF]]
[Wynand Smit] Business-wide strategies are complex - each department operates with structured KPIs that may include boosting profitability, customer feedback ratings, or a host of other criteria - the trick is to ensure that all these departments operate in concert with each other...

Posted 11 months ago | Like
Frank Ouyang
SOUTH AFRICA
7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)
© Gennady Kireev via [[www.123rf.com 123RF.com]].
[Frank Ouyang] The customer's experience is one of the major factors that can make or break your retailing business if not managed properly. With the increasing competition in the market nowadays, it is only important to keep your customers happy and satisfied with product and service to keep them loyal to your business...

Posted 11 months ago | Like
Bronwyn Williams
SOUTH AFRICA
Experience, it's more than entertainment

Experience, it's more than entertainment[Bronwyn Williams] The future of retail, and indeed any business, is about selling solutions rather than products; creating an experience over an above an economic transaction...

Posted 1 year ago | Like
Juanita Vorster
SOUTH AFRICA
Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong
© Tristan Colangelo via [[www.unsplash.com Unsplash.com]].
[Juanita Vorster] Gone are the days of customer service consisting of treating buyers with common courtesy. Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies...

Posted 1 year ago | Like