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    SOUTH AFRICA

    Cracking the omnichannel retail conundrum
    Cracking the omnichannel retail conundrum

    By 18 Feb 2022

    SOUTH AFRICA

    Source: Getty
    Delivering exponential value: A retail resolution for 2022

    By 15 Dec 2021

    SOUTH AFRICA

    Source: Pexels
    Retailers, ignore customer experience expectations at your peril

    By 3 Nov 2021

    SOUTH AFRICA

    Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
    Why companies struggle with digital self-service

    By 2 Aug 2021

    SOUTH AFRICA

    Your customers don't want to talk to a human, help them help themselves
    Your customers don't want to talk to a human, help them help themselves

    By 9 Jul 2021

    SOUTH AFRICA

    Credit: Getty
    3 ways to reinvent retail customer engagement in a post-Covid world

    By 28 Apr 2021

    SOUTH AFRICA

    Consumer convenience a competitive advantage in a connected world
    Consumer convenience a competitive advantage in a connected world

    By 13 Apr 2021

    SOUTH AFRICA

    Delivering your customer experience at every customer touchpoint
    Delivering your customer experience at every customer touchpoint

    By 22 Dec 2020

    SOUTH AFRICA

    Embrace self-service to improve customer experience
    Embrace self-service to improve customer experience

    By 17 Feb 2020

    SOUTH AFRICA

    Image credit: Getty
    Equip retail staff to be brand ambassadors and boost your bottom line

    By 3 Oct 2019

    SOUTH AFRICA

    Prevent poor customer service from killing your brand
    Prevent poor customer service from killing your brand

    By 19 Aug 2019

    SOUTH AFRICA

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

    By 25 Jul 2019

    SOUTH AFRICA

    Safeguard your customer relationships this Black Friday
    Safeguard your customer relationships this Black Friday

    By 13 Nov 2018

    SOUTH AFRICA

    Retail and etail to work as a team not the opposition
    Retail and etail to work as a team not the opposition

    By 23 Oct 2018

    SOUTH AFRICA

    Individualisation: The powerful trend shaping retail customer experience
    Individualisation: The powerful trend shaping retail customer experience

    By 18 Oct 2018

    SOUTH AFRICA

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

    By 27 Sep 2018

    SOUTH AFRICA

    6 top tips for effective customer engagement on mobile
    6 top tips for effective customer engagement on mobile

    By 18 Sep 2018

    SOUTH AFRICA

    The "end" of the shopkeeper (and other retail trends)
    The "end" of the shopkeeper (and other retail trends)

    By 29 Aug 2018

    SOUTH AFRICA

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

    By 31 Jul 2018

    SOUTH AFRICA

    7 small details to improve the retail customer's experience (Infographic)
    7 small details to improve the retail customer's experience (Infographic)

    By 26 Jul 2018

    SOUTH AFRICA

    Customer experience: you're most probably doing it wrong
    Customer experience: you're most probably doing it wrong

    By 19 Jun 2018

    SOUTH AFRICA

    Mobile and social are dominant forces in SA retail
    Mobile and social are dominant forces in SA retail

    By 6 Apr 2018

    SOUTH AFRICA

    New era of retail an opportunity for enhanced customer experience
    New era of retail an opportunity for enhanced customer experience

    By 11 Jan 2018

    SOUTH AFRICA

    Boris Dzhingarov
    Don't overlook these two small blips in your business

    By , Issued by ESBO 27 Nov 2017

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