Further IT glitch hits UK bank customers

27 Jan 2014

LONDON, UK: Britain's Lloyds banking group apologised on Sunday, 26 January, after many of its debit card customers were left unable to access their money following a server glitch.

A computer glitch over the weekend meant that about 7,000 ATMs failed to dispense cash to customers. Image: AdamR Free Digital Photos

The financial institution, Britain's largest retail bank group, later said it had it had fixed the problem that left customers of its members -- Halifax, Lloyds, Bank of Scotland and TSB -- unable to use debit cards or automated teller machines (ATMs).

"We apologise that earlier today, some customers were unable to complete their debit card transactions," said a tweet from Lloyds Banking Group.

"Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused. At the same time, some customers encountered problems at about half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working," said the banking group.

TSB chief Paul Pester earlier took to Twitter to apologise for the glitch.

"I'm working hard with my team now to try to fix the problems," he said, explaining that two of the seven servers used to process the bank's debit card payments had malfunctioned.

"It'll take a while to sort the backlog," he added. "Sorry. Customers may have problems for an hour or so."

Computer problems have recently plagued UK banks. Shortly before Christmas, a technical fault meant around 750,000 Royal Bank of Scotland customers were unable to use their credit and debit cards.

Source: AFP via I-Net Bridge

Source: I-Net Bridge

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