Results driven Client Service and Operations professional with 8+ years of progressive experience across logistics, automotive, and retail sectors in South Africa. Proven expertise in customer relationship management (CRM), service level agreement (SLA) compliance, escalation handling, and cross functional team coordination. Adept at driving client satisfaction, improving service delivery processes, and supporting business development in high-volume, deadline-driven environments. A motivated, empathetic, and professionally presented individual who thrives in fast-paced corporate settings.