CRM Wallpost South Africa

Evan-Lee Courie
The future of conversational chat channels in SA

The future of conversational chat channels in SA
[Evan-Lee Courie] Orediretse Molebaloa, sales engineering chapter lead at Infobip, shares some insights into the future of conversational chat channels in South Africa...

Posted 29 days ago | Like
Ryan Falkenberg
Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to
[Ryan Falkenberg] For years, industry mavens promised that they would fundamentally transform customer service. Unlike human agents, the thinking went, chatbots are available 24/7...

Posted 2 months ago | Like
Ryan Falkenberg
3 things virtual agents can tell you about your business

3 things virtual agents can tell you about your business
[Ryan Falkenberg] If you're a CEO or even a high-ranking executive, you're probably confident you know everything (or almost everything) about your business. But there's a good chance you're missing out on vital information...

Posted 4 months ago | Like
Andrew Bourne
Exceptional CX is key to sustainable growth

Andrew Bourne, Regional Manager, Zoho
Andrew Bourne, Regional Manager, Zoho
[Andrew Bourne] Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of additional resources...

Posted 8 months ago | Like
Yudhvir Seetharam
Providing customer experience excellence using analytics and intuition

Source: © michaeljung -
Source: © michaeljung - Fotolia.com
[Yudhvir Seetharam] While digitalisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn't automatically translate to good customer service...

Posted 8 months ago | Like
Nadia Coetzer
5 reasons why superior customer service is critical to success

Source: ©Anawat sudchanham -
Source: ©Anawat sudchanham - 123RF
[Nadia Coetzer] Customer service has an outsized impact on business performance. Good interactions with a customer can grow loyalty and goodwill better than the best marketing efforts, states Nadia Coetzer of PaySpace...

Posted 11 months ago | Like
Jonathan Cherry
Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea
[Jonathan Cherry] Your customers are leading you in the wrong direction, writes futurist Jonathan Cherry...

Posted 1 year ago | Like
Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022 - Kantar

Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022
[Andrew Wiseman] When it comes to delivering winning customer experience to today's consumers, brands need to streamline their focus and deliver on their promise of seamless CX in a channel-less world...

Posted 1 year ago | Like
Ajay Lalu
Retailers, ignore customer experience expectations at your peril

Source: Pexels
Source: Pexels
[Ajay Lalu] Organisations with the foresight to implement business strategies that factor in customer expectations and consumers' appetite for digital solutions have proven to be more resilient...

Posted 2 years ago | Like
Ajay Lalu
Cracking the omnichannel retail conundrum

Cracking the omnichannel retail conundrum
[Ajay Lalu] It's not enough to offer both brick-and-mortar and digital options - consumers expect a consistent experience across both real-world and online channels...

Posted 2 years ago | Like
Jonathan Hurvitz
Delivering exponential value: A retail resolution for 2022

Source: Getty
Source: Getty
[Jonathan Hurvitz] Delivering on value starts with recognising that the customer is the most important factor in the transaction, writes Teljoy CEO Jonathan Hurvitz...

Posted 2 years ago | Like
Danette Breitenbach
#CEM21: Managing customer needs - Humans vs tech or human and tech?

Source: ©Andriy Popov -
Source: ©Andriy Popov - 123RF
[Danette Breitenbach] WATCH: Technologies such as blockchain, AI, robotics and VR have become commonplace as they allow us to understand consumer behaviour and meet customers where they are. But, what about that personal touch?

Posted 2 years ago | Like
Ryan Falkenberg
Why companies struggle with digital self-service

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
[Ryan Falkenberg] Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want...

Posted 2 years ago | Like
Ryan Falkenberg
Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves
[Ryan Falkenberg] Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves...

Posted 2 years ago | Like
Mark Thomson
Equip retail staff to be brand ambassadors and boost your bottom line

Image credit: Getty
Image credit: Getty
[Mark Thomson] Most shopping still happens in-store rather than online, but it is clear that online shopping is a significant growth engine so stores need to do more to drive footfall...

Posted 4 years ago | Like
Robbie Kearns
3 ways to reinvent retail customer engagement in a post-Covid world

Credit: Getty
Credit: Getty
[Robbie Kearns] As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how they do business in a new digital world...

Posted 2 years ago | Like (1)
Jonathan Hurvitz
Consumer convenience a competitive advantage in a connected world

Consumer convenience a competitive advantage in a connected world
[Jonathan Hurvitz] Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz...

Posted 2 years ago | Like
Paula Sartini
Delivering your customer experience at every customer touchpoint

Delivering your customer experience at every customer touchpoint
[Paula Sartini] Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers...

Posted 3 years ago | Like
Andrew Bourne
5 major CX trends that shaped 2020

5 major CX trends that shaped 2020
©Olivier Le Moal via 123RF
[Andrew Bourne] Customer experience has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival...

Posted 3 years ago | Like
Wynand Smit
Embrace self-service to improve customer experience

Embrace self-service to improve customer experience
[Wynand Smit] Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

Posted 4 years ago | Like
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