Lauren Hartzenberg
#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality
©Andriy Popov via [[www.123RF.com 123RF]]
[Lauren Hartzenberg] ‘Omnichannel' is not merely a business buzzword, it's the new retail reality. Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts...

Posted 2 days ago | Like
Wynand Smit
Making customer feedback pay off

Making customer feedback pay off
©everythingpossible via [[www.123RF.com 123RF]]
[Wynand Smit] The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

Posted 2 days ago | Like
Lauren Hartzenberg
#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention[Lauren Hartzenberg] Millennials are known to be tech-savvy, socially engaged, have zero tolerance for delays and are always on the go...

Posted 6 days ago | Like (1)
Sue Morris
Why everyone is afraid of Amazon

Why everyone is afraid of Amazon[Sue Morris] How do we survive in an Amazon landscape? With the inevitable adoption of e-commerce across the globe, Amazon has had a staggering impact...

Posted 7 days ago | Like
Boris Dzhingarov
A story of success: The road from startup to a worldwide e-commerce phenomenon - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] Retargeting.Biz, the Romanian startup that caught the attention of many important online retailers like Fashion Up, Floria, Zorile Store, Glittio, Meli Melo and Evolio, is constantly growing and developing overseas...

Posted 16 days ago | Like
Boris Dzhingarov
Rising e-commerce trends in South Africa for the year 2017 - Monetary Library

Rising e-commerce trends in South Africa for the year 2017[Boris Dzhingarov] Experts hold that consumer uptake and the popularity of e-commerce is going to see a significant local growth in 2017. Let's now check out some of the trends that we will see in terms of online business growth this year...

Posted 19 days ago | Like
Lauren Hartzenberg
#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home[Lauren Hartzenberg] If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick...

Posted 19 days ago | Like
Tom Jackson
Yoco raises funding for expansion

Yoco's CEO Katlego Maphai
Yoco's CEO Katlego Maphai
[Tom Jackson] South African fintech startup Yoco, which allows small businesses to accept card payments, has raised an undisclosed amount of funding...

Posted 20 days ago | Like
Tom Jackson
Peach Payments, Callpay launch EFT payment system for SA e-commerce

Peach Payments, Callpay launch EFT payment system for SA e-commerce[Tom Jackson] South African mobile payments startup Peach Payments has partnered secure payments solution Callpay to provide automated electronic fund transfers...

Posted 22 days ago | Like
Lauren Hartzenberg
#DesignMonth: Stacy Beukes puts a ring on Cape Flats culture and creativity

#DesignMonth: Stacy Beukes puts a ring on Cape Flats culture and creativity
©Rizqah Dollie, The Dollie House
[Lauren Hartzenberg] Stacy Beukes is the curly-haired designer, manufacturer and owner of local jewellery brand A Ring To It. Raised on the Cape Flats...

Posted 23 days ago | Like
Jan Kühn
Seven keys to successful self-service

Seven keys to successful self-service[Jan Kühn] More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

Posted 22 days ago | Like
Lauren Hartzenberg
#eComConfex: A crash course in cross-border e-commerce

#eComConfex: A crash course in cross-border e-commerce[Lauren Hartzenberg] As the CEO of the continent's largest online shopping platform, Nigeria-born Chris Folayan knows a thing or two about creating online experiences...

Posted 24 days ago | Like
Lauren Hartzenberg
#DesignMonth: Love local, love sustainable, Love Milo

#DesignMonth: Love local, love sustainable, Love Milo[Lauren Hartzenberg] As we slowly wise up to the negative effects our growing consumerism has on the environment, it could be argued that the most progressive design is that which is sustainable...

Posted 28 days ago | Like
Bradley Elliott
Adding AI to retail boosts personalised offerings

Adding AI to retail boosts personalised offerings[Bradley Elliott] The retail space is changing drastically through the evolution of technology, such as artificial intelligence (AI), which can offer retailers better control over stock flows and better customer service...

Posted 1 month ago | Like
Tom Jackson
SA delivery startup Stockup pivots to on-demand model

SA delivery startup Stockup pivots to on-demand model[Tom Jackson] South African startup Stockup, which facilitates the online purchase and delivery of beverages and groceries, has pivoted to an on-demand model and added new products to its line.

Posted 1 month ago | Like
Morné Stoltz
Top safety tips to prevent shoplifting

Top safety tips to prevent shoplifting[Morné Stoltz] Despite the prevalence of security cameras and high-tech alarm systems, shoplifting continues to be a concern for retailers across the country...

Posted 1 month ago | Like
Andy Walker
Google, H&M wants your phone to design your next dress

Image via
Image via [[http://memeburn.com/2017/02/google-hm-fashion-app/ Memeburn]]
[Andy Walker] While our favourite garments aren't as unique as we believe them to be, how we combine these pieces defines our individual style...

Posted 1 month ago | Like (1)
Jessica Tennant
Starbucks SA launches rewards programme

Starbucks SA launches rewards programme[Jessica Tennant] Starbucks South Africa launched its localised version of the global rewards programme, Starbucks Rewards at the Rosebank store...

Posted 1 month ago | Like
Eric Parker
Why financial benchmarking in franchising is essential

Why financial benchmarking in franchising is essential
©morganka via [[www.123RF.com 123RF]]
[Eric Parker] Financial benchmarking runs a financial analysis and compares the findings to other franchises in order to assess the competitiveness, productivity and efficiency...

Posted 1 month ago | Like
Julia Ahlfeldt
Are consumers checking out of traditional retail?

(c) Aaron Amat -
(c) Aaron Amat - [[www.123rf.com 123RF.com]]
[Julia Ahlfeldt] Poor performance over the festive season suggests shoppers are spending elsewhere...

Posted 1 month ago | Like