Sven Hammar
Understand your infrastructure's usage and load characteristics for online success

© Alexander Sorokopud –
© Alexander Sorokopud – [[]]
[Sven Hammar] Black Friday and Cyber Monday are here and it is instrumental to keep your e-commerce platform in perfect health. Key areas to keep an eye on are usage and load characteristics - they are gauges for interpreting how much work an online platform performs, and how well it performs under stress...

Posted 4 hours ago | Like
Leanne Freeman
The in-store experience: Still the most powerful differentiator in the competitive retail space - BMi Research

Leanne Freeman[Leanne Freeman] These days, in a tough economic climate where competitors fight for control of consumers' hard-earned rands, the retail environment has to work that much harder to keep its customers, and keep them happy...

Posted 2 days ago | Like
Matt Zajechowsk
An introduction to e-commerce integrations for social media

Matt Zajechowsk[Matt Zajechowsk] Here, Matt Zajechowsk provides an overview of integrated shopping on Pinterest, Instagram, YouTube, Facebook and Twitter...

Posted 1 day ago | Like
Jaco Barnard
A personalised shopping experience - the next step for SA's online retailers

A personalised shopping experience - the next step for SA's online retailers[Jaco Barnard] With the rise of industrialisation, shopping became a mass-market, impersonal experience. Today, however, we are seeing a significant trend back to an experience-driven economy...

Posted 2 days ago | Like
Gareth Pearson
Market research: more than just a once-off investment - BMi Research

Gareth Pearson[Gareth Pearson] So, you've launched a new product or opened a new business unit or even started a whole new company from scratch, and did all your homework in the way of market research beforehand?...

Posted 3 days ago | Like
Charles Mburugu
SA's rising e-commerce space brings new opportunities for businesses

[[ ©]]
[Charles Mburugu] Last year, the e-commerce industry globally accounted for around $1.5 trillion in sales. It is expected to reach $2 trillion by the end of this year...

Posted 9 days ago | Like
Stuart Innell
Achieving a consistent global customer experience

Achieving a consistent global customer experience[Stuart Innell] Today's businesses can interact with their customers across multiple channels, providing more opportunities than ever to meet customer demands. To ensure this remains an advantage, companies must ensure that all customer experiences are consistent globally and locally relevant...

Posted 15 days ago | Like
Shaneev Boodoo
Research is the key to recession-proof business strategies

© Hieng Ling Tie –
© Hieng Ling Tie – [[]]
[Shaneev Boodoo] It's an all too familiar scenario: the squeeze is on, budgets are being slashed and market research is first in the firing line. But an economic slowdown is the worst time to cut back on research, especially for manufacturers that should be using this valuable tool to inform recession-proof product and pricing strategies...

Posted 17 days ago | Like
Jessica Taylor
[Retail Congress Africa] Twelve trends impacting the retail environment

Bernie Brookes.
Image credit:
Bernie Brookes. Image credit: [[]]
[Jessica Taylor] On day one at Retail Congress Africa, veteran retailer Bernie Brookes, recently appointed CEO of Edcon, gave a fascinating keynote address on The Customer and the Environment Today and in the Future, speaking about digital disruption and its implications, with a special focus on trends that are having an impact on retailers across the globe...

Posted 22 days ago | Like
Michael Wood
Finding the right distribution partner in Africa

© Wavebreak Media Ltd –
© Wavebreak Media Ltd – [[]]
[Michael Wood] As many manufacturers have experienced, finding a distributor in Africa is challenging. For brands to succeed in Africa, they will need to find a distribution partner that is able to build a successful route to market...

Posted 28 days ago | Like
Sachin Ram-Asary
Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view[Sachin Ram-Asary] How can a customer-centric, fact-based approach benefit the change process?

Posted 29 days ago | Like
Aki Kalliatakis
Between 'Y' and 'Z' is a new generation that will reshape customer service

© Aliaksei Kaponia –
© Aliaksei Kaponia – [[]]
[Aki Kalliatakis] They're here, a whole new generation of 'Teens' and 'Tweens', the 15- to 25-year-olds of today, making up around 24% of the population, who will change the face of retail shopping and already demand a high level of customer care...

Posted 30 days ago | Like
Danette Breitenbach
African hair care market set for massive growth

© tobkatrina –
© tobkatrina – [[]]
[Danette Breitenbach] The hair business in South Africa, Nigeria and Cameroon is estimated to be worth more than $7.6 billion. Of this figure the black hair-care market is worth $4.2 billion. Euromonitor International, which reported on the figures, says the African hair care market will be a massive growth market for the continent...

Posted 1 month ago | Like
Sven Hammar
How to build an efficient control centre for your digital business

© Mathias Rosenthal –
© Mathias Rosenthal – [[]]
[Sven Hammar] How do you measure an e-commerce site? Which KPIs are good to have when running a digital business, and should control the daily e-commerce activities? How can e-commerce companies get a comprehensive view of KPIs from multiple systems?

Posted 1 month ago | Like
Motunrayo Shafau
Five ways to boost customer relations

© Wavebreak Media Ltd –
© Wavebreak Media Ltd – [[]]
[Motunrayo Shafau] Here, Jovago - an online hotel booking service - shares some interesting ways to boost customer relations for small and medium-sized enterprises, which occupy a key part of the economies they exist in...

Posted 1 month ago | Like
Jessica Taylor
Philippa Rodseth on the challenges and opportunities facing local manufacturers

Philippa Rodseth on the challenges and opportunities facing local manufacturers[Jessica Taylor] Here, Rodseth discusses the challenges and opportunities that manufacturers are facing in the Western Cape, and how the Manufacturing Indaba plans to help them address or embrace them...

Posted 1 month ago | Like
Kim Lawrence
H&M debuts first SA store on the red carpet

H&M debuts first SA store on the red carpet[Kim Lawrence] On Thursday, 15 October the highly anticipated H&M VIP shopping evening had finally arrived...

Posted 1 month ago | Like
Danette Breitenbach
Legacy gives brand the edge

Legacy gives brand the edge[Danette Breitenbach] The increased affluent levels in the country - and even the continent - have given rise to a higher uptake of luxury brands. Single malt whisky is one of these brands, as proved by the fact that it is ahead of the total category growth...

Posted 1 month ago | Like
Dora Jurd
Recycle your clothes!

Recycle your clothes![Dora Jurd] At a time when H&M is about to submerge the South African fashion market, let's have a look at its last spot: 'Close the loop'...

Posted 1 month ago | Like
Sven Hammar
Prepare your e-commerce site for the Christmas shopping rush

© Dmitriy Shironosov –
© Dmitriy Shironosov – [[]]
[Sven Hammar] The Christmas shopping rush will soon be upon us and the only thing we can be certain of is that the online shopping of gifts will continue to increase. We can also be sure that many e-customers will be disappointed with their online shopping experiences. Time is money, so here are my Top 10 tips for e-commerce success this Christmas...

Posted 1 month ago | Like