Magdalena Werminska
Making the most of coupon marketing

Making the most of coupon marketing[Magdalena Werminska] No doubt that coupon codes, flash sales and promotions associate with a positive customer experience - those who have ever saved money during sales or by using coupons know that there is a satisfaction in saving money...

Posted 1 day ago | Like (1)
Jessica Taylor
[#WomenInBiz] Humble beginnings and happy endings w/ Zyda Rylands

[#WomenInBiz] Humble beginnings and happy endings w/ Zyda Rylands[Jessica Taylor] Growing up as a tailor's daughter in the midst of apartheid, Zyda Rylands, now the MD of Woolworths Food, is proof of the pudding that workforce diversity is what drives the competitive advantage of one of the leading retailers in South Africa...

Posted 1 day ago | Like
Dave Nemeth
Local retailers need to up their game

Local retailers need to up their game[Dave Nemeth] Thursday, 20 August, saw the grand opening of one of the world's oldest toy shops, Hamleys, right here in Gauteng at the Greenstone Mall, Edenvale...

Posted 5 days ago | Like (2)
Brandon Bester
Climate can affect retail decisions

Climate can affect retail decisions[Brandon Bester] Recent North American research into the effect of room temperatures on decision-making indicates that higher temperatures can hamper performance on complex decision-making processes. This has significance in the retail industry, as South Africa heads into winter.

Posted 2 years ago | Like
Aki Kalliatakis
Hot tips for local shop owners

Hot tips for local shop owners[Aki Kalliatakis] Most people are too busy making a living to make really big money. That's why dedicated salary earners stay wage slaves and why small-time entrepreneurs stay small-timers...

Posted 7 days ago | Like
Nick Jakubowski
Top 10 elements of a winning landing page

[Nick Jakubowski] When it comes to selling your product or service online, you will without a doubt end up needing a good and effective landing page...

Posted 8 days ago | Like
Sindy Peters
[#WomenInBiz] From HR to 'momtrepreneur', Q&A with Sedeeqa Kalam

[#WomenInBiz] From HR to 'momtrepreneur', Q&A with Sedeeqa Kalam[Sindy Peters] We sat down with wellness enthusiast and Organic Baby Online founder, Sedeeqa Kalam, to find out more about the latest South African retailer to hit the interwebs...

Posted 11 days ago | Like (1)
Sophie Baker
Improving your website's online shopping experience

Improving your website's online shopping experience[Sophie Baker] If you're running an e-commerce site, or even if the option to buy online is a small part of your business, you need to make sure that your website is optimised for online shoppers. More and more people are making purchases online due to the ease and convenience, but there are some conditions attached...

Posted 14 days ago | Like
Grant Dunnington
Retail safety in a world of malls

Retail safety in a world of malls[Grant Dunnington] South Africa has an ever-increasing number of shopping malls. While they offer consumers convenience and retailers good volumes of foot traffic, safety risks are a significant concern that need to be carefully managed and can be mitigated by using the right tools...

Posted 15 days ago | Like
Andre le Roux
Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation[Andre le Roux] There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with the use of new channels such as web chat, social media and SMS, for example, growing rapidly and going mainstream...

Posted 20 days ago | Like
Jessica Taylor
The new JDA, with love

The new JDA, with love[Jessica Taylor] Retail is undergoing a period of unprecedented change as it transforms to an omnichannel business that serves the needs of the modern shopper, who is taking greater control in shaping retailers' investment priorities than ever before...

Posted 21 days ago | Like
Jessica Taylor
[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester

[#WomenInBiz] "I was perceived to be the marketing girl ... not the distiller" - Q&A with Marlene Bester[Jessica Taylor] Following a recent brandy and chocolate pairing in celebration of Women's Month, I thought I'd interview the host, who just so happens to be the only female master distiller in South Africa...

Posted 25 days ago | Like
Jessica Taylor
The King of UK grocers on the 'retail revolution'

The King of UK grocers on the 'retail revolution'[Jessica Taylor] Justin King, former CEO of Sainsbury's and having previously worked for retail juggernauts M&S, Asda, Haagen Dazs, Pepsi, and Mars in a 30-year career spanning FMCG and grocery retailing, has been confirmed as a keynote speaker at the PMA Fresh Connections Conference and Expo 2015 taking place on 12-13 August, where he will provide insight into the 'retail revolution'.

Posted 29 days ago | Like
Jessica Taylor
[CEM Africa Summit] Shiny happy customers

[Jessica Taylor] Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

Posted 1 month ago | Like (1)
Musa Msane
Township market matters

Township market matters[Musa Msane] The explosion of township-based malls and shopping centres, providing a space for all types of brands to be nearer to the secondary market is one of the new exciting developments in the townships...

Posted 1 month ago | Like
Michael Wood
Is Starbucks ready for South Africa?

[Michael Wood] Will the global brand be able to achieve sustainable success locally? SA's coffee culture is still in its infancy and competition will surely blast Starbucks from all sides - it's not going to be easy to achieve long-term success...

Posted 1 month ago | Like
Sane Mdlalose
Weathering the storm of brand switching

Weathering the storm of brand switching[Sane Mdlalose] The days of completely loyal consumers are over with many South Africans from various income brackets making the choice to switch brands. Our experience shows that once a consumer switches to another brand and has a good experience, he rarely goes back...

Posted 1 month ago | Like
Gareth Pearson
Advanced analytics: the game changer SA retailers have yet to plug into

Advanced analytics: the game changer SA retailers have yet to plug into[Gareth Pearson] As a strategic direct marketing tool, advanced analytics has the power to revolutionise the South African retail sector. It enables retailers to connect with their customers personally like never before, actively to influence purchase behaviour and drive sales, and to deliver the kind of value that will keep these customers coming back for more...

Posted 1 month ago | Like
Jessica Taylor
Social enterprise is changing - Neil Robinson

Social enterprise is changing - Neil Robinson[Jessica Taylor] Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

Posted 2 months ago | Like
Peter Grobbelaar
Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?[Peter Grobbelaar] Keeping regular track of customer experience indicators is a valuable and vital part of your business' daily operations. If you've answered no to this insightful question, it's time to get thinking and start planning your attack...

Posted 2 months ago | Like