Sven Hammar
How to keep customers from abandoning your shopping cart

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[Sven Hammar] On average customers abandon items in their online shopping carts 69% of the time (an average from 34 different e-commerce studies). This is a shocking figure. The pessimist sees this as a failure to convert customers, but the optimist sees this as an opportunity to make more sales...

Posted 3 days ago | Like
Jessica Tennant
#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio

#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio[Jessica Tennant] Tracy Gielink, and Kim and Debbie Davidson, founders and owners of Umhlanga-based businesses recently launched their third, Buff Beauty Parlour...

Posted 4 days ago | Like
Kyle Rozendo
Finding solutions to the growing chargeback challenge

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Picture: [[http://sidpayment.com/ SidPayment.com]]
[Kyle Rozendo] Increasing sophistication in card fraud is reason for concern. Not only for banks, but most especially for online merchants, who are at risk of losing their ability to trade should they be implicated in repeat fraud attempts and excessive customer disputes...

Posted 8 days ago | Like
Boris Dzhingarov
Factors that will define B2B e-commerce - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] The future of B2B e-commerce should be of interest to every single serious businessman out there. Just look at the top businessmen you should follow and you will see that they often talk about B2B and e-commerce innovations...

Posted 8 days ago | Like
Jessica Tennant
#EntrepreneurMonth: Debra Bouwer, Shari Akal and their budding flower business

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Picture: Supplied/[[https://hellopicturesblog.wordpress.com/ HelloPictures Photography]]
[Jessica Tennant] Brightening the florist space in Cape Town with a fresh perspective for sourcing flowers from local farms and delivering surprise bunches according to what's in season are Debra Bouwer and Shari Akal of Bouwer Flowers...

Posted 9 days ago | Like
Anton van Heerden
The pros and cons of Black Friday for small businesses

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(c) rawpixel - [[www.123rf.com 123RF.com]]
[Anton van Heerden] Black Friday is an American tradition that has quickly taken root in Africa. The large online e-commerce shops and the major retail chains in many parts of the continent will be splashing out with big promotions and marketing campaigns to get consumers to part with their cash...

Posted 10 days ago | Like
Sally J’Arlette-Joy
10 basic rules for successful franchising

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Picture: [[http://www.sandwichbaron.co.za/ SandwichBaron.co.za]]
[Sally J’Arlette-Joy] From my 20 years' experience of running franchise outlets, franchisees can earn a comfortable living, and in some cases an exceptional living, if they adhere to these 10 basic rules...

Posted 11 days ago | Like
Sven Hammar
Is your website ready for Black Friday?

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(c) rawpixel - [[www.123rf.com 123RF.com]]
[Sven Hammar] Sven Hammer, co-founder and CEO of Apica, shares five tips for e-commerce sites preparing for high traffic over the holidays...

Posted 12 days ago | Like
Boris Dzhingarov
Why more businesses are choosing to provide discounts and coupons for customers - Monetary Library

Why more businesses are choosing to provide discounts and coupons for customers[Boris Dzhingarov] Offering coupons, discounts and other ways of getting money off products and services to your customers is one of the best ways to improve customer relations and satisfaction...

Posted 15 days ago | Like
Ajay Bhalla
Mobile payment security for a globetrotting generation

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(c) cunaplus - [[www.123rf.com 123RF.com]]
[Ajay Bhalla] Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

Posted 24 days ago | Like
Jessica Tennant
#EntrepreneurMonth: Elsabe Lemmer launches an online platform for local artisans to sell their wares

Elsabe Lemmer
Picture: Supplied
Elsabe Lemmer Picture: Supplied
[Jessica Tennant] Artisan products and handmade things are becoming increasingly sought after as the quality of such items improve and exceedingly match that of their commercial counterparts...

Posted 24 days ago | Like
Wynand Smit
Three back-office hacks for improved customer service

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(c) Cathy Yeulet - [[www.123rf.com 123RF.com]]
[Wynand Smit] Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

Posted 25 days ago | Like
Bruce von Maltitz
Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre
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[Bruce von Maltitz] Some key things to bear in mind prior to the holiday season, to streamline processes and ensure productivity and quality remain high, and that customers continue to receive the best customer experience...

Posted 26 days ago | Like
Matt Zajechowsk
What subscription box shoppers want and don't want

What subscription box shoppers want and don't want[Matt Zajechowsk] Consumers have a lot of choices today when selecting subscription box services, with products ranging from clothing and makeup to pet supplies and coffee. While many people are willing to give subscription services a try, it can be far more challenging to retain them once they've subscribed...

Posted 26 days ago | Like
Wynand Smit
Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation
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[Wynand Smit] The appointment of an Information Regulator on 26 Oct means that the Protection of Personal Information Act is coming into effect sooner rather than later. Wynand Smit notes that this will have a tremendous impact on the way companies do business in 2017, with regards to how they obtain, store and dispose of customer information...

Posted 30 days ago | Like
Kelly Wasileski
Research indicates that retailers have a long way to go to reach Merchandising 3.0

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Picture: [[https://blog.jda.com/merchandising-that-perfect-fusion-of-art-and-science/ JDA.com]]
[Kelly Wasileski] Results from JDA and EKN's latest survey, 'Merchandising 3.0: Why Retailers Need to Find the Perfect Blend of Art + Science to be Relevant to Shoppers', show that retailers are facing significant challenges in their efforts to advance through these maturity levels...

Posted 30 days ago | Like
Maroefah Smith
Edgars opens first ever Kelso store

Edgars opens first ever Kelso store[Maroefah Smith] The Edcon Group opened its first ever standalone Kelso store at the Tyger Valley Shopping Centre in Cape Town on the weekend.

Posted 1 month ago | Like (1)
Anita du Toit
Five factors of successful franchisor leadership

Five factors of successful franchisor leadership
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[Anita du Toit] In addition to being concerned about the match between a franchisee and a franchisor, in terms of psychometric testing, franchisors should review their own leadership and management capabilities, as becoming a franchisor changes the nature of a business...

Posted 1 month ago | Like
Chantel Nimb
Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this
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[Chantel Nimb] Chantel Nimb at Oracle South Africa shares her experiences with good and bad customer service and points out that South African business need to give their customers good stories, worth sharing. Technology can assist this process...

Posted 1 month ago | Like
Wynand Smit
Slick complaint resolution tactics

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[Wynand Smit] How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

Posted 1 month ago | Like