[Owen Mbundu] There is a rather interesting development that caught my attention recently. No, the micro beer industry is not new, however its nascent ubiquity in Cape Town city is...
[Stuart HIll] Businesses have to adapt to survive a constantly changing landscape. Certainly, in the mall marketing industry, budgets have shrunk but client's demands are higher than ever...
[Jessica Taylor] Customer service is about people and trying to please them, but it begins with the employee, not the customer because "happy teammates equal happy customers" - Sam Sabbagh.
[Aki Kalliatakis] The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry...
[John Harvey] Independent petrol retailers are making impressive gains across Africa, presenting a challenge to franchise operators for oil giants that have monopolised the continent's markets for decades.
[Danette Breitenbach] Not sure what to do with your weekend? You could spend it changing your life. Or so says Brian Walsh, CEO of the, and the brain - and funding and funding - behind the event, The Real Success Experience...
[Rolf Akermann] All other categories in the liquor sector have a very strong and focused positioning. Why not wines? It seems as if wine estates believe their...
[Ian Henderson] KFC succeeds in China, where Home Depot, Mattel and eBay could not, by localising the brand itself and not just its collateral.
[John Harvey] South Africans are following global trends when it comes to buying cars online, including younger motorists increasingly using their cellphones to browse for the most suitable vehicle.
[Teresa Jenkins] An event - good or bad - is viewed as a reflection of your professionalism and how your company does business. Don't leave it to chance.
[Julian Diaz] Starbucks continues to trail blaze the customer experience in order to tighten its competitive advantage with another industry first: wireless charging mats for mobile phones, so customers can charge their phones for free while enjoying a hot cup of java.
[Dave Nemeth] With the most exciting and innovative product developments coming from crowd-funding sites, the current model of retail product development needs to drastically change, and very quickly at that.
[Cari Van Wyk] Over the past couple of years, the e-commerce industry has taken off at warp speed. Starting an online retail website has become easier and easier, but successfully creating and running an entire brand, not so much. I caught up with Erato's founder, Julie Anderson, to find out the secrets to her success.
[Sindy Peters] This year's Net Prophet attendees were introduced to two of South Africa's game industry pioneers; Danny Day and Marc Luck. The game designers gave vivid insight into the workings of a community Day had started by accident.
[Sindy Peters] eBay's current VP of Marketing Jody Ford made some interesting predictions for the not too distant future of shopping at this year's Net Prophet conference.
[Jason (Frich) Frichol] It's estimated that 80% of in-store communication doesn't work on its target market, although this is probably a conservative figure when it comes to evaluating the efficacy of messaging and design in this environment.
[kershin padayachee] Not all entrepreneurs are young and, while it is vital that South Africa continues to promote entrepreneurship among the youth, there is a rising need for a focus on promoting entrepreneurship among older generations, such as retirees.
[Aki Kalliatakis] Where does tipping staff end - I just stopped off at a garage next to the highway to fill up my Smart and grab some breakfast. Petrol cost me R360, plus a R10 tip, breakfast was R63 plus a R17 tip. I also gave the roaming car park attendant another R5 for "looking after my car."
[Brendon Williamson] Between the traditional web payments and mobile, it seems as if there is a new payment method on the market every week. How do online retailers prioritise integration schedules and decide which payment products suit them best?
[Aki Kalliatakis] Easter is ideal for hatching a customer service revival across our retail and service sectors, as consumers unwrap little treats. Families have time to browse over holiday weekends; they are unhurried and receptive, creating an opportunity for shops and service providers to win customers.