Dumisani Bengu
#BizTrends2017: Local franchise trends for 2017

#BizTrends2017: Local franchise trends for 2017[Dumisani Bengu] South Africa's economy is under significant pressure and does not promise a great deal of progress for business or consumers – with the International Monetary Fund (IMF) predicting only 0.8% growth...

Posted 11 days ago | Like
John Loos
Retail sales growth expected to underperform economic growth

Retail sales growth expected to underperform economic growth
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[John Loos] This year could prove to be a tough year for retailers, with real retail sales growth expected to underperform economic growth...

Posted 17 days ago | Like (1)
Peter Miller
#BizTrends2017: Four signs the economy of the future is built on mobile

#BizTrends2017: Four signs the economy of the future is built on mobile[Peter Miller] Despite much hype and 'this is the year of mobile' predictions, the local market still hasn't quite reached its potential in terms of using mobile as a transacting tool...

Posted 5 days ago | Like
Sven Hammar
How to prevent ads from killing your website

How to prevent ads from killing your website[Sven Hammar] We've all seen it and we've all hated it. Your webpage begins to load and then, right in mid-load it stalls out. It's not just a brief hiccup, you stare at half a page for an eternity while an ad loads. Get past that ad and then the next one starts...

Posted 1 month ago | Like
Morné Stoltz
Pop-up and prosper

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(c) bram janssens - [[www.123rf.com 123RF.com]]
[Morné Stoltz] With retail space becoming ever more expensive and the viability of long-term tenancy no longer what it was, the traditional shopping environment is undergoing a huge shift as retailers look to capitalise on the growing popularity of pop-up shops...

Posted 1 month ago | Like
Gareth Pearson
Understanding mass personalisation and why your brand needs it

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(c) everythingpossible - [[www.123rf.com 123RF.com]]
[Gareth Pearson] Mass personalisation is not just a buzzword or international trend making waves overseas. It's here and already making its presence felt in the local consumer market. Here's what you need to know...

Posted 1 month ago | Like
Wynand Smit
Demand for personalised service increases 52%

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(c) Wavebreak Media Ltd - [[www.123rf.com 123RF.com]]
[Wynand Smit] Verint Systems has noted in its 2016 research an increase of 52% in customers preferring customised service. This year, eight out of ten customers prefer it when service is personalised to them. It is apparent that market preferences are developing at a rapid rate and companies need to develop in time with their consumers...

Posted 1 month ago | Like
Sven Hammar
How to keep customers from abandoning your shopping cart

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(c) prykhodov - [[www.123rf.com 123RF.com]]
[Sven Hammar] On average customers abandon items in their online shopping carts 69% of the time (an average from 34 different e-commerce studies). This is a shocking figure. The pessimist sees this as a failure to convert customers, but the optimist sees this as an opportunity to make more sales...

Posted 1 month ago | Like
Jessica Tennant
#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio

#EntrepreneurMonth: Umhlanga-based founders buff up their business portfolio[Jessica Tennant] Tracy Gielink, and Kim and Debbie Davidson, founders and owners of Umhlanga-based businesses recently launched their third, Buff Beauty Parlour...

Posted 1 month ago | Like
Kyle Rozendo
Finding solutions to the growing chargeback challenge

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Picture: [[http://sidpayment.com/ SidPayment.com]]
[Kyle Rozendo] Increasing sophistication in card fraud is reason for concern. Not only for banks, but most especially for online merchants, who are at risk of losing their ability to trade should they be implicated in repeat fraud attempts and excessive customer disputes...

Posted 1 month ago | Like
Boris Dzhingarov
Factors that will define B2B e-commerce - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] The future of B2B e-commerce should be of interest to every single serious businessman out there. Just look at the top businessmen you should follow and you will see that they often talk about B2B and e-commerce innovations...

Posted 1 month ago | Like
Jessica Tennant
#EntrepreneurMonth: Debra Bouwer, Shari Akal and their budding flower business

Picture: Supplied/
Picture: Supplied/[[https://hellopicturesblog.wordpress.com/ HelloPictures Photography]]
[Jessica Tennant] Brightening the florist space in Cape Town with a fresh perspective for sourcing flowers from local farms and delivering surprise bunches according to what's in season are Debra Bouwer and Shari Akal of Bouwer Flowers...

Posted 1 month ago | Like
Anton van Heerden
The pros and cons of Black Friday for small businesses

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(c) rawpixel - [[www.123rf.com 123RF.com]]
[Anton van Heerden] Black Friday is an American tradition that has quickly taken root in Africa. The large online e-commerce shops and the major retail chains in many parts of the continent will be splashing out with big promotions and marketing campaigns to get consumers to part with their cash...

Posted 2 months ago | Like
Sally J’Arlette-Joy
10 basic rules for successful franchising

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Picture: [[http://www.sandwichbaron.co.za/ SandwichBaron.co.za]]
[Sally J’Arlette-Joy] From my 20 years' experience of running franchise outlets, franchisees can earn a comfortable living, and in some cases an exceptional living, if they adhere to these 10 basic rules...

Posted 2 months ago | Like
Sven Hammar
Is your website ready for Black Friday?

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(c) rawpixel - [[www.123rf.com 123RF.com]]
[Sven Hammar] Sven Hammer, co-founder and CEO of Apica, shares five tips for e-commerce sites preparing for high traffic over the holidays...

Posted 2 months ago | Like
Boris Dzhingarov
Why more businesses are choosing to provide discounts and coupons for customers - Monetary Library

Why more businesses are choosing to provide discounts and coupons for customers[Boris Dzhingarov] Offering coupons, discounts and other ways of getting money off products and services to your customers is one of the best ways to improve customer relations and satisfaction...

Posted 2 months ago | Like
Ajay Bhalla
Mobile payment security for a globetrotting generation

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(c) cunaplus - [[www.123rf.com 123RF.com]]
[Ajay Bhalla] Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

Posted 2 months ago | Like
Jessica Tennant
#EntrepreneurMonth: Elsabe Lemmer launches an online platform for local artisans to sell their wares

Elsabe Lemmer
Picture: Supplied
Elsabe Lemmer Picture: Supplied
[Jessica Tennant] Artisan products and handmade things are becoming increasingly sought after as the quality of such items improve and exceedingly match that of their commercial counterparts...

Posted 2 months ago | Like
Wynand Smit
Three back-office hacks for improved customer service

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(c) Cathy Yeulet - [[www.123rf.com 123RF.com]]
[Wynand Smit] Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

Posted 2 months ago | Like
Bruce von Maltitz
Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre
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[Bruce von Maltitz] Some key things to bear in mind prior to the holiday season, to streamline processes and ensure productivity and quality remain high, and that customers continue to receive the best customer experience...

Posted 2 months ago | Like