Bradley Elliott
How retailers can use social CRM to create meaningful engagement

How retailers can use social CRM to create meaningful engagement
©Antonio Guillem via [[www.123RF.com 123RF]]
[Bradley Elliott] At the dawn of the first Customer Relationship Marketing (CRM) software programmes in the 1970s, retailers relied on customer information collected by sales representatives...

Posted 4 days ago | Like
Wynand Smit
The power of personalisation in customer service

The power of personalisation in customer service[Wynand Smit] Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are...

Posted 5 days ago | Like
Lee Naik
Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z[Lee Naik] Just when you're starting to get the hang of millennials, here comes Generation Z. Their oldest members may only just be starting to enter tertiary education, but they pack a purchasing punch...

Posted 5 days ago | Like
Lauren Hartzenberg
Tabasco Flavour Lab: a showcase of versatility

Tabasco Flavour Lab: a showcase of versatility[Lauren Hartzenberg] Lovers of McIlhenny Company's Tabasco products huddled within the cosy confines of Villa 47 in Bree Street for the brand's first local Flavour Lab event...

Posted 6 days ago | Like
Boris Dzhingarov
The biggest e-commerce friction points e-tailers must fix - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] The e-commerce industry has undergone exponential growth in recent years, but it still lags behind retail in more ways than one...

Posted 13 days ago | Like
Lauren Hartzenberg
The broad business case for pop-up shops

The broad business case for pop-up shops[Lauren Hartzenberg] The concept of pop-up retail has soared in popularity over the last number of years. Done right, these temporary retail spaces...

Posted 16 days ago | Like
Boris Dzhingarov
How e-commerce companies are integrating live streaming on their platforms - Monetary Library

How e-commerce companies are integrating live streaming on their platforms[Boris Dzhingarov] Live streaming is a brilliant marketing vehicle for brands to interact with fans, showcase new products and add a personalised touch to their communication approach. But there's a whole lot more to it...

Posted 17 days ago | Like
Boris Dzhingarov
Private security industry continues to grow despite looming new regulations - Monetary Library

Private security industry continues to grow despite looming new regulations[Boris Dzhingarov] The private security industry in South Africa is among the largest in the world. It is now a R45bn-a-year industry, and it is growing at a staggering rate...

Posted 18 days ago | Like
Terry Levin
#GFWS2017: Good brand hunting at the Good Food & Wine Show 2017

#GFWS2017: Good brand hunting at the Good Food & Wine Show 2017[Terry Levin] Not a regular attendee of foodie events, I wandered from the furthest reaches of the CTICC parking to collect my accreditation...

Posted 20 days ago | Like
Mpumi Nhlapo
Cloud-based retail gets closer to the ground

Cloud-based retail gets closer to the ground
©dolphfyn via [[www.123RF.com 123RF]]
[Mpumi Nhlapo] Once the darling of the US retail industry, Sears has become a poster-child of what happens when poor strategy meets brutal levels of digital disruption...

Posted 23 days ago | Like (1)
Lauren Hartzenberg
Inner Secrets Lingerie ventures online

Inner Secrets Lingerie ventures online[Lauren Hartzenberg] Upmarket swimwear, lingerie and shape wear retailer Inner Secrets Lingerie used its 11th birthday to announce and celebrate the launch its online store...

Posted 23 days ago | Like
Aki Kalliatakis
There will always be someone who rains on your parade

(c) Luca Bertolli -
(c) Luca Bertolli - [[www.123rf.com 123RF.com]]
[Aki Kalliatakis] We live in a very critical world and the worst of them can be the very people we try to serve. Here, Aki Kalliatakis from Leadership LaunchPad compares his friend George to customers who readily criticise and pick on the smallest details...

Posted 27 days ago | Like (1)
Lauren Hartzenberg
Jessica Bonin: Master blender of tea, passion and success

Jessica Bonin: Master blender of tea, passion and success[Lauren Hartzenberg] Jessica Bonin carved a career out of her passion for tea and sharing the art of tea-drinking with the world...

Posted 27 days ago | Like
Lauren Hartzenberg
#AfricaMonth: The Crazy Store takes on Botswana

#AfricaMonth: The Crazy Store takes on Botswana[Lauren Hartzenberg] South African discount retail chain, The Crazy Store, has expanded its footprint into neighbouring Botswana...

Posted 30 days ago | Like
Lauren Hartzenberg
Putting people at the centre of multi-buy promotions

Putting people at the centre of multi-buy promotions[Lauren Hartzenberg] In the South African retail and manufacturing sectors, promotions have become a popular tool to attain growth...

Posted 1 month ago | Like
Boris Dzhingarov
Using personalisation to boost CX for e-commerce - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] A recent paper from Gartner states that relationship marketing began in the 1980s, but e-commerce marketers have only recently begun to add a more personal touch to their campaigns...

Posted 1 month ago | Like
Lauren Hartzenberg
Nine global trends in food and beverage

Nine global trends in food and beverage[Lauren Hartzenberg] Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres...

Posted 1 month ago | Like
Lauren Hartzenberg
The millennial mindset and the future of the shopping mall

The millennial mindset and the future of the shopping mall[Lauren Hartzenberg] Millennials have exceptional trendsetting power and businesses are competing to capture their attention and a share of their wallets...

Posted 1 month ago | Like (1)
Lauren Hartzenberg
Relevant retail research analysis at annual SACSC conference

Relevant retail research analysis at annual SACSC conference[Lauren Hartzenberg] Stakeholders forming part of the broader shopping centre and retail industries are gathering at The Maslow Hotel in Sandton today for the SACSC Research Conference...

Posted 1 month ago | Like
Clive Evans
Smart Shopper card - junk status?

Smart Shopper card - junk status?[Clive Evans] I have long been an advocate of Pick n Pay, admiring and talking up how much they do to both attract and retain customers with their Smart Shopper loyalty programme and their various promotions to create sticky customers. That was until...

Posted 2 months ago | Like