Jessica Taylor
[CEM Africa Summit] Shiny happy customers

[Jessica Taylor] Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

Posted 16 hours ago | Like (1)
Musa Msane
Township market matters

Township market matters[Musa Msane] The explosion of township-based malls and shopping centres, providing a space for all types of brands to be nearer to the secondary market is one of the new exciting developments in the townships...

Posted 9 days ago | Like
Michael Wood
Is Starbucks ready for South Africa?

[Michael Wood] Will the global brand be able to achieve sustainable success locally? SA's coffee culture is still in its infancy and competition will surely blast Starbucks from all sides - it's not going to be easy to achieve long-term success...

Posted 12 days ago | Like
Sane Mdlalose
Weathering the storm of brand switching

Weathering the storm of brand switching[Sane Mdlalose] The days of completely loyal consumers are over with many South Africans from various income brackets making the choice to switch brands. Our experience shows that once a consumer switches to another brand and has a good experience, he rarely goes back...

Posted 12 days ago | Like
Gareth Pearson
Advanced analytics: the game changer SA retailers have yet to plug into

Advanced analytics: the game changer SA retailers have yet to plug into[Gareth Pearson] As a strategic direct marketing tool, advanced analytics has the power to revolutionise the South African retail sector. It enables retailers to connect with their customers personally like never before, actively to influence purchase behaviour and drive sales, and to deliver the kind of value that will keep these customers coming back for more...

Posted 23 days ago | Like
Jessica Taylor
Social enterprise is changing - Neil Robinson

Social enterprise is changing - Neil Robinson[Jessica Taylor] Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

Posted 1 month ago | Like
Peter Grobbelaar
Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?[Peter Grobbelaar] Keeping regular track of customer experience indicators is a valuable and vital part of your business' daily operations. If you've answered no to this insightful question, it's time to get thinking and start planning your attack...

Posted 1 month ago | Like
Bernadette Kissane
Looking beyond the obvious in sub-Saharan Africa: The rise of e-commerce

Looking beyond the obvious in sub-Saharan Africa: The rise of e-commerce[Bernadette Kissane] The building blocks for future developments in e-tailing are emerging in sub-Saharan Africa, as a growing middle class and young population create a demand for products that store-based retail simply cannot meet...

Posted 1 month ago | Like
Mbongeleni Hlomuka
All roads lead to craft beer

All roads lead to craft beer[Mbongeleni Hlomuka] We have seen mainstream beer dominating with not as many threats quickly making their presence felt, until now that is...

Posted 2 months ago | Like (1)
Nicci Botha
[Source Africa 2015] Africa en vogue

[Source Africa 2015] Africa en vogue[Nicci Botha] Africa is certainly the next big thing when it comes to trading partners for the US, and the recent reauthorisation of the African Growth and Opportunity Act (AGOA) for another 10 years has just made it even hotter...

Posted 1 month ago | Like
Robyn Cooke
Online revolution changes retailing

Online revolution changes retailing[Robyn Cooke] Modern day shopping is faster paced and often spans multiple channels, with half of all shopping transactions now influenced by online. Therefore, whether people are shopping online entirely or using online stores to research products before shopping, there is a shift in the habits of consumers...

Posted 1 month ago | Like
Nicci Botha
[Source Africa 2015] Wearing your heart on your sleeve

[Source Africa 2015] Wearing your heart on your sleeve[Nicci Botha] Whether shopping for something as simple as a pair of jeans or that must-have fashion item, the average consumer doesn't give much thought to...

Posted 1 month ago | Like
Brian Tebogo Mashego
Alcohol and tobacco retailers' power has shifted to the consumers

[Brian Tebogo Mashego] Consumers' needs are changing rapidly. This competitive environment forces retailers to deliver customer value in order to ensure survival and sustainable competitiveness...

Posted 1 month ago | Like
Lauren Durant
The bigger impact of experience vs. exposure

The bigger impact of experience vs. exposure[Lauren Durant] Whether we want it to be or not, the world is a branded place and activation solutions can help distinguish brands in a crowded marketplace...

Posted 2 months ago | Like
Joseph Neusu
Unpacking brand activation for FMCGs

Unpacking brand activation for FMCGs[Joseph Neusu] Changes in the power dynamics along the path-to-purchase have introduced a new world order in which customers reign and love flaunting their freedom...

Posted 2 months ago | Like
Warren Harding
The state of e-commerce in South Africa

[Warren Harding] South Africa's e-commerce market, although still in its infancy, is gaining size and momentum...

Posted 3 months ago | Like
Callie van der Merwe
Retail design, impacting bottom line

[Callie van der Merwe] While most people would think that one's core focus in retail and hospitality design is on design, it is actually the last element to be considered in the process of developing solutions...

Posted 4 months ago | Like
Leigh Andrews
Bringing quality manufacturing home with HOM

Bringing quality manufacturing home with HOM[Leigh Andrews] Does the phrase, "Shirts made in Salt River, Cape Town will be worn in New York," sound a little ambitious? It shouldn't, as the recent House of Monatic-Stenströms partnership means good things for the local manufacturing industry...

Posted 4 months ago | Like (1)
Françoise Henderson
Why global retail success means going very local

Why global retail success means going very local[Françoise Henderson] It's now possible to build a personal connection with each shopper rather than compete for their wallets based purely on price. But, the real challenge is how to establish a personal connection with foreign audiences...

Posted 4 months ago | Like
Kim Gentle
Is our online shopping on the ball? - Grey

[Kim Gentle] In South Africa, first world and third world often blend into each other without anyone noticing, especially in the form of technology...

Posted 4 months ago | Like (1)