[Lindsay Britz] Businesses employ CRM applications to improve efficiency between departments, leverage cross-sell and up-sell opportunities and increase customer satisfaction by providing convenient access to relevant customer data throughout customer-related processes. However, making CRM data and processes available throughout the enterprise is not easy.
[Amit Parbhucharan] The days of organisations collecting and selling private user data to third parties in South Africa are numbered, and that's a good thing for our privacy concerns.
[Brent Lees] While the enterprise looks to disruptive trends, such as cloud, mobility and big data, to drive business innovation and greater revenues, the IT department is well aware that traditional networks and data centres may not be up to the challenge of supporting these new technology demands.
[Kalvin Subbadu] In 2014, the total market in Africa for video surveillance equipment is expected to exceed US$200 million (over R2 billion).
[Kalvin Subbadu] Massive data growth and an increasing trend toward virtualisation technology are having a profound impact on the modern organisation.
[Sven Woxholt] Information security is top of mind for SMEs as they rely more and more on digital services and applications to get their work done. Many are turning towards cloud services to reduce IT infrastructure costs and to turn patching applications, securing data and running servers into someone else's problem.
[Kerry Evans] Forming long-lasting business partnerships is a task that requires the building of strong and trusting bonds between IT and business. There are some fundamental tips IT needs to follow if it is going to form strong business partnerships that last.
[Gary Allemann] Big data is currently one of the most talked about megatrends affecting the business world, along with cloud computing, customer centricity and data-centric legislation, such as the Protection of Personal Information (PoPI) Act.
[Stuart Gonsal] Of all e-commerce-related websites there is little doubt that EBay is the biggest. It's hard now to imagine a world in which EBay doesn't exist; so many of us have become reliant on the auction site to sell unwanted items and to purchase stuff that we do want on the cheap.
[Bryan Balfe] Right now, big data is one of the most heard buzzwords in IT, next to cloud, analytics and mobile. So far, most of the discussions about big data focus on storage.
[Brent Lees] The enterprise work environment has changed dramatically. Long gone are the days when business was confined to desktop PCs and a 9-5 working day. Today, the explosion of online, social and mobile technologies has paved the way for a 24/7 global workplace, with the distributed workforce viewed as a critical business enabler.
[Bryan Balfe] It should come as no surprise that the biggest technological impacts on IT departments in 2013 were mobile and big data. Both issues also dominated conversations in the storage arena last year and with employees now increasingly working remotely, it's highly likely that 2014 will see more and more organisations struggling to manage large volumes of data.