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Moving the contact centre to the cloud

[Paul Fick] Cloud services and hosted services have been talked about for many years, but only recently, since bandwidth has become more available and affordable, have they become a viable option in South Africa.

Posted 6 days ago | Like
Role of social business software in delivering innovation

[Gys Kappers] Businesses today operate within a dynamic environment, shaped by variables, such as evolving legislation, globalisation and economic volatility. Disruptive new technologies create new competitors overnight and the only way to get and stay in front is constantly to innovate.

Posted 2 days ago | Like
Going cloud - addressing the data centre dilemma

[Roelof Louw] Many organisations are acknowledging the benefits of migrating to the cloud and are seeing their competitors either considering this option or having already made the move. For small and medium enterprises (SMEs), the decision is easy as the path to migrate is less onerous and considerably less complex.

Posted 1 month ago | Like
Security trends: Guarding the physical and virtual environment

[Niven Perumal] Most businesses have physical premises to protect - warehouses, offices or stores that are vulnerable to crime - as well as virtual "assets" and information. Technology can play a crucial role in protecting both.

Posted 1 month ago | Like
Hosting is the norm, not the exception

[Jed Hewson] Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and it expects that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions.

Posted 1 month ago | Like
Twelve steps to IT governance

[Mike Jarvis] While most organisations go to great lengths to "comply" with requirements related to corporate governance, the increasingly important area of IT basically remains overlooked.

Posted 1 month ago | Like
Why South Africa needs more information security experts

[Drew van Vuuren] Skills shortages in information security disciplines critical to managing business security pose a threat to South African organisations. The result is that business and government could end up employing inadequately skilled resources that offer short-term or tactical solutions to security issues, leaving company systems vulnerable to cybercrime.

Posted 1 month ago | Like
Mobile rewards and mobile CRM: timing, targeting and technology

[Chris Rolfe] In this article I would like to delve into the area of mobile CRM and mobile rewards, and how brand owners and marketers address some of the challenges that they face in building robust strategies to tackle the wave of mobile opportunities that are now upon us.

Posted 2 months ago | Like (1)
The true cost of freeware

[Bruce von Maltitz] Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an "IT professional", thus reducing their initial capex investment.

Posted 2 months ago | Like (1)
An end-to-end approach is critical to securing cloud computing

[Roelof Louw] Cloud computing is predicted to be the future of the technology world and analyst reports abound on the expected growth of the uptake of these solutions. However, security issues remain one of the dominant barriers with the adoption of cloud solutions.

Posted 2 months ago | Like (2)
fritz munenguni
[IT & Telecommunications] bringing potential work to live by using the right tools and not cracked software or other artificial programs ;-)
Posted 3 months ago | Like
reta jon
[IT & Telecommunications] Dedicated Bulk Email Servers MMS provides fully managed dedicated Linux servers configured to host mail, web and database applications.
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Posted 3 months ago | Like
Niraj Gemawat
[IT & Telecommunications] Gateway will be attending ICE Totally Gaming 2013, We specialize in delivering high-quality Casino games across web & Mobile platforms. For more information http://tinyurl.com/22txgn5
www.gatewaytechnolabs.com/exibitions.html
Posted 3 months ago | Like
Blazon Softwares
[IT & Telecommunications] Blazon Softwares leading Pune based offshore software and web Development Company of providing software services to its clients globally. Visit http://tinyurl.com/b2eh6ej
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Posted 4 months ago | Like
Justin Lowe
[IT & Telecommunications] Hi I am looking for a graphic designer, but he / she must have good technical knowledge as well.
Posted 4 months ago | Like
Top six priorities for contact centres in 2013

[Ian Goss-Ross] If contact centres aren't preparing to embrace these six key trends, they have already fallen behind.

Posted 4 months ago | Like
Bethel Goka
[IT & Telecommunications] Web development is the percusor of mobile development. Therefore it's wise for any forward looking developer to dabble in both and perfect both as much as they can.
Posted 4 months ago | Like
Frederick Dube
[IT & Telecommunications] Our app Tweetary, your personal twitter diary is available on the iTunes app store. It was The Next Web app of the day and has been featured by others. Made in Cape Town by Tappnology
www.tweetary.com
Posted 5 months ago | Like
Manash Chaudhuri
[Services] Cloud CRM vs on-premise CRM: Which is a better choice for you?
http://tinyurl.com/c6mkg3e
Posted 5 months ago | Like
Mark Johns
[IT & Telecommunications] Before you rush off on holiday, make sure you have ALL you computer work backed up
www.infostore.co.za
Posted 5 months ago | Like

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