Wynand Smit
Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy
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[Wynand Smit] You can have all your communication channels lined up and ready to go, your agents trained to help via phone, email, SMS, web chat and via social media, but you could be missing a trick...

Posted 6 hours ago | Like
Ilse van den Berg
#AfricaMonth: The African opportunity in front of you

#AfricaMonth: The African opportunity in front of you[Ilse van den Berg] We chat to Philip and Malan Joubert, founders of OfferZen as well as a number of noteworthy apps such as SnapScan, Pondering Panda, and Apps Against Ebola...

Posted 5 days ago | Like
Sam Smith
How free Wi-Fi is changing the trade show industry

How free Wi-Fi is changing the trade show industry[Sam Smith] Technology changes the way the world works, that's a fact. It revolutionised communication with the radio, made entertainment widespread with the television, and gave everyone access to information...

Posted 13 days ago | Like
Doros Hadjizenonos
Ransomware: more than just file encryption [part II]

Ransomware: more than just file encryption [part II]
© Dmitriy Shironosov via [[www.123RF.com 123RF]]
[Doros Hadjizenonos] Off the back of a previous article on the types of ransomware you may not have been aware of, in this article, we'll look at a few preventative measures to make sure you're protected or able to mitigate the effects of ransomware...

Posted 18 days ago | Like
Wynand Smit
Gamification makes work more human

Gamification makes work more human
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[Wynand Smit] Millennials catch a lot of flak for expecting the world to be their proverbial oyster. Nowhere is this truer than in the workplace. But what if the problem isn't millennials?

Posted 25 days ago | Like
Ilse Louw
Are SMMEs reluctant to adopt tech, or simply out of their depth?

Ilse Louw
Ilse Louw
[Ilse Louw] A recent article on Bizcommunity.com, “Facebook helps SMMEs to unlock potential” (11 April 2017) caught my eye. Especially a line in the opening paragraph “... we need to invest in the future of small businesses..."

Posted 25 days ago | Like
Boris Dzhingarov
Custom software development and its future - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] Custom software development is an inseparable part of modern IT industry, and it isn't likely to change anytime soon. Nevertheless, the industry landscape is changing, so let's see what is likely to happen in the near future...

Posted 26 days ago | Like
Boris Dzhingarov
Five reasons why businesses should engage with video conferencing - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] With the Internet of Things becoming easily accessible to the average technology user, businesses are seeking encouragement to use a wide variety of digital tools to communicate and operate...

Posted 30 days ago | Like
Tom Jackson
How SA's 'junk' status impacts your startup

Image via
Image via [[www.disrupt-africa.com]]
[Tom Jackson] April began with ratings agencies Standard and Poor's (S&P) and Fitch downgrading South Africa's sovereign credit rating to “junk” status, meaning both existing and new funds borrowed by South Africa will become more expensive...

Posted 1 month ago | Like
Mike Laws
The opportunity that is the small screen

The opportunity that is the small screen
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[Mike Laws] What's becoming clear from watching young coffee shop patrons, in particular, is that mobile technology is stepping in to fill certain voids and it's doing so at an extremely reasonable cost. ...

Posted 1 month ago | Like
Yana Vardomatskaya
Five IoT security risks and ways to secure yourself

Five IoT security risks and ways to secure yourself
© My Make OU via [[www.123RF.com 123RF]]
[Yana Vardomatskaya] It is expected that there will be 3.9 IoT-based devices per person by 2020. However, along with all the potential improvements, the potential rise of smart nodes and transferring of data is causing new concerns...

Posted 1 month ago | Like
Bradley Elliott
How AI is changing the world - Platinum Seed

Bradley Elliott[Bradley Elliott] However scary it may seem, we are already interacting with self-teaching technology in our everyday lives. Bradley Elliott, director of Platinum Seed, discusses the ways that AI or machine learning enhances business and ordinary life...

Posted 1 month ago | Like
Doros Hadjizenonos
Ransomware: more than just file encryption [part I]

Ransomware: more than just file encryption [part I][Doros Hadjizenonos] While most ransomware families prevent their victims from accessing their documents by encrypting them and offering a decryption key in return for a ransom payment, others use different ways...

Posted 1 month ago | Like
Werner Vogels
How to adopt a digital innovation mindset

Werner Vogels
Werner Vogels
[Werner Vogels] Companies that understand that fast-paced innovation is the key to long-term growth can take on even the largest enterprises who are slow to adapt to the fast-moving digital reality...

Posted 1 month ago | Like
Raleen Bagg
When a robot stands as an independent political candidate and wins

When a robot stands as an independent political candidate and wins
© pixelbliss - [[www.123rf.com 123RF.com]]
[Raleen Bagg] AI is now fully on the radar. Flux Trends observes that it is the language of the machines and it's a language we now have to learn...

Posted 1 month ago | Like
Boris Dzhingarov
Important skills every website owner should have - Monetary Library

Important skills every website owner should have[Boris Dzhingarov] It can be expensive and sometimes frustrating having to hire someone else to do certain website-related tasks for you and many website owners become too dependent on other people...

Posted 2 months ago | Like
Ilse van den Berg
Hackers threaten to reset iCloud accounts, wipe devices

Hackers threaten to reset iCloud accounts, wipe devices[Ilse van den Berg] NEWSWATCH: It seems Apple is under a hacking attack... Not only by the CIA but, most recently, by a hacker group called Turkish Crime Family which is threatening to reset iCloud accounts and remotely wipe iPhones...

Posted 2 months ago | Like
Andy Walker
TweetDeck might not be free for much longer

Image: Tetue via Flickr (CC 2.0, edited)
Image: Tetue via Flickr (CC 2.0, edited)
[Andy Walker] Struggling to nail down a reliable revenue stream while controlling its often-irate user base, Twitter may soon charge you to use some elements of its currently free service TweetDeck...

Posted 2 months ago | Like
Ilse van den Berg
WikiLeaks unveils how Apple products have been hacked for years

WikiLeaks unveils how Apple products have been hacked for years[Ilse van den Berg] NEWSWATCH: 23 March 2017 saw the release of WikiLeaks' Vault 7 "Dark Matter", a cache of documents which explains the techniques used by the CIA to gain 'persistence' on Apple Mac devices...

Posted 2 months ago | Like
Boris Dzhingarov
Free vs paid voice-to-text applications - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] The growing number of applications that allow people to convert speech to text can make it hard to choose the right one for you or your business...

Posted 2 months ago | Like