MARKETING & MEDIA How systems training can super-charge your customer service processes[Lyndsey Moorhouse] South African organisations have a significant opportunity to improve their customer service performance, by more closely aligning their back-office people and processes with those in the front-office... | |
LIFESTYLE & ENTERTAINMENT All about the dress, Q&A with KLûK CGDT[Jessica Tennant] Mercedes-Benz Fashion Week is around the corner and little did KLûK CGDT's designers know ... so was their new, shiny flagship store. Literally... | |
IT & TELECOMMUNICATIONS Hunt down scareware malware[Peter Davidson] Many computer users may not realise that their machines have been infected with scareware until it is too late. As this problem has been around for at least the past decade it is important to be aware of the distress and destruction it can cause. | |
LEGAL Employers do not enjoy special protection against claims of defamation[Johan Botes] Can an employer be held liable for defamatory statements made about an employee? The High Court recently confirmed that it can but that an employer may rely on the standard defences to such a claim to escape liability. | |
MARKETING & MEDIA [Cannes Lions 2014] Creativity at the speed of culture[Jason Xenopoulos] As usual, the overriding feeling among delegates at Cannes Lions was that we are on the verge of a new era, on the frontier of a new age... | |
MARKETING & MEDIA [NewsMaker] Robbie Stammers[Louise Burgers] It's always extremely exciting to greet a new magazine launch, particularly in print... Robbie Stammers has announced he is bringing America's 'Magazine of the Year' to SA. | |
HUMAN RESOURCES & MANAGEMENT B-BBEE has become a complex set of rules and calculations[Brigitte Brun] On 1 July 2014, Sandile Zungu, member of the Presidential Broad-Based Black Economic Empowerment Council, launched a new book that aims to be a strategic tool to assist companies to meet the new challenges of transformation. | |
MARKETING & MEDIA The Game of Trolls - three lessons from my experience[Thamsanqa Malinga] The one thing I appreciate, as a marketer, with the advent of Web 2.0 is that it has given rise to a countless number of platforms... | |
MARKETING & MEDIA Quick, easy ways to make YouTube work harder for your brand[Michael Walker] YouTube is the most popular video site in South Africa, attracting views every month from more than 4.5 million users or 36% of our online population... | |
MARKETING & MEDIA Three lessons marketing agencies can learn from Game of Thrones[Graeme Wilson] If you haven't heard of Game of Thrones yet, you might want to consider climbing out from under that rock and rejoining the human race... | |
MARKETING & MEDIA Will a nicer word disguise that you are a freelancer?[Thalia Anderson] The suitability of the word freelancer remains under scrutiny. It seems the 'free' part is an offensive little blighter that suggests freelancers offer a cheap commodity or work for free... | |
MARKETING & MEDIA Soccer World Cup - Getting social media right[Katie Webbe] Four years ago, two billion of us tuned into our TVs to watch the last World Cup in South Africa. Today, it's a different, and arguably more connected, story.... | |
MARKETING & MEDIA Building brands with good ambassadors[Deirdre Elphick-Moore] A strong brand is critical, particularly in tourism, as it is your promise to your customer, tells them what they can expect and differentiates the experience you offer from your competitors... | |
LIFESTYLE & ENTERTAINMENT Make your way to Empire Café[Ilse Burger] Chances are, if you're a local, or are familiar with Muizenberg (to a further extent than knowing about the fantastic family beach, colourful wooden houses, surfers, and effective shark alarm), you'll know the legendary Empire Café in York Road. | |
MARKETING & MEDIA How to avoid the public speaking willies[James Hurford] We've all seen it happen - the stumbling over words, the awful hesitations and lost lines... | |
LIFESTYLE & ENTERTAINMENT Celebrating flavour with Seelan[Angie Lawrence] I've been acquainted with Chef Seelan Sundoo's visionary culinary skills once before, so I knew I was in for a treat when invited to dine at his very own Seelan - a restaurant and bar offering a celebration of flavour in the best sense of the word and a relaxed yet refined atmosphere. | |
MARKETING & MEDIA Not even on social media can, or should, a brand be a friend[Natalie Jardine] After almost a decade of fighting for this, we're finally at a point where CEOs & CFOs have finally cottoned onto the idea that digital is the way of the future... | |
MARKETING & MEDIA Predictive modelling: a powerful tool for digital marketers[Chanel MacKay] Many marketers and agencies find predictive modelling to be a frustrating and complex discipline. The reasons for this are simple... |