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Staying on top of trends in the security industry in 2016

As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand for integration, big data...

By Neil Cameron 26 Apr 2016

Use a Facebook chatbot to transform customer experience
Use a Facebook chatbot to transform customer experience

At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

By Mark Geschke 20 Apr 2016

VPS hosting advantages for startup owners - Monetary Library
VPS hosting advantages for startup owners

Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

By Boris Dzhingarov, Issued by Monetary Library 14 Apr 2016

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The rise of customer-focused IT

In today's global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors...

By Paul Fick 12 Apr 2016

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A new approach to branch IT

The lifeblood of many companies today depends on branch offices. Whether these are remote sites, retail outlets or manufacturing plants, they must be agile and able to quickly respond...

By Wimpie van Rensburg 22 Mar 2016

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Omni-channel call centre dos and don'ts

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call...

By Jed Hewson 16 Mar 2016

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Effective carrier communities are key to digital equality

The digital divide is a phenomenon that has plagued developing nations for a number of decades, and addressing this inequality in technological ability and advancement is essential...

By Eckart Zollner 8 Mar 2016

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Service providers are facing a new security paradigm

Mobile World Congress 2016 took place last week and what came of it was largely the industry is looking ahead to what the future brings. From new devices to new apps to new services...

By Martin Walshaw 3 Mar 2016

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Outsourcing vs insourcing: trust innovation to the experts

While the topic of outsourcing versus insourcing has been the fuel for much debate, it's time to recognise both methods of IT service provisioning for what they really are...

By Saurabh Kumar 25 Feb 2016

Saurabh Kumar
Advanced analytics: the key to the customer

E-commerce continues to grow exponentially and companies in the business to consumer (B2C) environment need to develop seamless customer experience...

By Cari Van Wyk 12 Feb 2016

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Dangers of rental and long-term contracts

Whilst companies have no option but to embrace technology, to take advantage of the efficiencies and cost savings it has to offer, they need to avoid long-term contracts...

By George Golding 8 Feb 2016

#DesignMonth: A virtual solution for financial inclusion
#DesignMonth: A virtual solution for financial inclusion

The mobile payment space is an exciting one right now; and with on-demand services like UBER...

By Lauren Hartzenberg 8 Feb 2016

#DesignMonth: Getting people where they want to go
#DesignMonth: Getting people where they want to go

Urged by unreliable public transport and a desperate need to get to class on time, Devin de Vries and Chris King started an innovative company...

By Cari Van Wyk 5 Feb 2016

Boris Dzhingarov
The benefits of hiring a telephone answering service

A customer service department can be an expensive venture that takes time. A faster solution would be to hire a telephone answering service to handle your inbound calls...

By Boris Dzhingarov, Issued by Monetary Library 28 Jan 2016

Impacting the economy one micro job at a time
Impacting the economy one micro job at a time

Revolutionary micro-jobbing platform, M4JAM, provides companies, brands, etc. with real-time data and consumer insights and contributes to the growing data economy...

By Cari Van Wyk 22 Jan 2016

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Broadband a small part of the solution to digital divide

It is evident that telecommunications and connectivity within developed countries is continually gaining impetus, becoming more advanced...

By Eckart Zollner 21 Jan 2016

SD-WAN: Agile enabler of enterprise movement towards the cloud
SD-WAN: Agile enabler of enterprise movement towards the cloud

Today, businesses are increasingly mixing off-premises assets with existing IT infrastructure. The internet is becoming the backbone of enterprise communications...

By Wimpie van Rensburg 7 Jan 2016

Security a prerequisite for IoT success
Security a prerequisite for IoT success

The Internet of Things, regarded as the hottest topic in high-tech, is attracting the attention of countless enterprises across multiple industries...

By Sherry Zameer 5 Nov 2015

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Mxit: how did Alan Knott-Craig Jr's R500m bet go so badly wrong?

Mxit as we know it is dead. The company announced on Friday that it had shut down its commercial operations and would be transferring its IP to the Reach Trust, its charitable arm...

By Stuart Thomas 27 Oct 2015

Disrupting the tech industry
Disrupting the tech industry

Why the East African Startup Ecosystem is increasingly attracting financial investment from top VCs. High-tech entrepreneurship and an avalanche of start-ups...

By Eran Feinstein 12 Oct 2015

Using GIS to enhance the customer experience
Using GIS to enhance the customer experience

Today's economy is highly challenging for the majority of businesses, from retailers to service providers and everyone between...

By Gary Allemann 15 Sep 2015

[SA Innovation Summit] Emerging companies insights: Where do we stand?
[SA Innovation Summit] Emerging companies insights: Where do we stand?

In a good news, bad news scenario, people would rather hear the bad news first. And in the case of emerging entrepreneurial businesses in South Africa, local is not so lekker, say Maija de Riijk-Uys and Alexandra Fraser of PwC Accelerator and Silicon Cape respectively...

By Nicci Botha 27 Aug 2015

Adopt the right outsourcing strategy
Adopt the right outsourcing strategy

Chief Information Officers are under enormous pressure to align IT with business strategy in the face of rapidly evolving and changing technology...

By Saurabh Kumar 25 Aug 2015

Intelligent solutions to improve security and underpin smarter, safer cities
Intelligent solutions to improve security and underpin smarter, safer cities

The smart city concept is gaining traction across the globe as intelligent, connected technologies grow in number and sophistication...

By Mark Chertkow 28 Jul 2015

When driving supply chain performance, visibility is key
When driving supply chain performance, visibility is key

At its heart, supply chain management requires a balancing of operational efficiency, customer satisfaction and quality...

By David Telford 28 Jul 2015

Smart retail spaces make smart business sense
Smart retail spaces make smart business sense

Intelligent technologies have become increasingly common, both within the business and consumer space. Utilising such 'smart' technologies results in...

By Paul Divall 16 Jul 2015

How social media can help you win at omnichannel
How social media can help you win at omnichannel

Omnichannel from a consumer viewpoint is the ability to have a seamless and consistent experience across multiple touchpoints...

By Lynette Hundermark 11 Jul 2015

A 'mobile-first' ethos: the catalyst for business transformation
A 'mobile-first' ethos: the catalyst for business transformation

Organisations in every sector and every country are currently grappling with the concepts of 'digitalisation' and 'digital transformation'...

By Lionel Moyal 27 May 2015

Betting the farm on untested tech
Betting the farm on untested tech

While a plethora of new payment solutions are coming to market, businesses should be cautious about moving to new solutions just for the sake of it...

By Jonas Thulin 25 May 2015

Improve cash flow with easy online billing
Improve cash flow with easy online billing

Electronic invoicing can now allow even the smallest of companies to take payments online - without needing e-commerce capability on their websites...

By Brendon Williamson 20 May 2015

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