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By Arthur Buliva (Own work) , via Wikimedia Commons
Speakers announced for Africa Tech Summit Kigali 2018

The first 25 speakers from leading tech companies across Africa have been announced for the upcoming Africa Tech Summit Kigali...

By Tom Jackson 27 Nov 2017

#AfricaCom: How innovation is better in Africa
#AfricaCom: How innovation is better in Africa

Toby Shapshak, editor-in-chief of Stuff Magazine, shared some thoughts on how innovation is better in Africa at AfricaCom 2017. He highlighted some specific innovations to illustrate how the continent is leapfrogging into the future... (video)

By Ilse van den Berg 8 Nov 2017

NEC/XON Summit 2017: Making Africa smarter and safer
NEC/XON Summit 2017: Making Africa smarter and safer

The NEC/XON ICT Summit 2017 kicked off on Monday, 6 November 2017. Keynote speakers included the likes of Carel Coetzee, CEO of XON and Hironobu Kurosaki, president and CEO of NEC Europe...

By Ilse van den Berg 7 Nov 2017

Could the humble phone call be the future of digital CX?
Could the humble phone call be the future of digital CX?

We live in a text-first society. If one of your customers has a problem, your website is generally the first place they'll go. A customer resorting to a voice call should be a warning that their patience is really running thin...

By Rob Lith 31 Oct 2017

#EntrepreneurMonth: Go out there and do something that you love
#EntrepreneurMonth: Go out there and do something that you love

A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

By Ilse van den Berg 20 Oct 2017

Vodafone announces global brand relaunch
Vodafone announces global brand relaunch

Vodafone has made a global announcement across all of its markets that it is relaunching its brand positioning, which marks the biggest relaunch it's had in its 33-year history...

By Jessica Tennant 6 Oct 2017

#EntrepreneurMonth: Persistence propels businesses forward
#EntrepreneurMonth: Persistence propels businesses forward

Sabelo Sibanda and Thulisile Volwana are the founders of Millbug, an electronics manufacturing company, as well as Tuse, an Android app that tackles connectivity issues...

By Ilse van den Berg 4 Oct 2017

How will you speed through the digital trough of disillusionment?
How will you speed through the digital trough of disillusionment?

Peter Sondergaard, Gartner executive VP for research, addressed CIOs and senior IT executives in his keynote at the annual Gartner Symposium/ITxpo in Cape Town...

By Ilse van den Berg 22 Sep 2017

Neville Cannon
How government CIOs can lead digital transformation

The Gartner Symposium/ITxpo kicked off on Monday, 18 September 2017 at the CTICC and is expected to attract over 1000 attendees including 190 CIOs over four days...

By Ilse van den Berg 19 Sep 2017

Image Supplied
#InnovationMonth: Mobile, the future of guest engagement

With the use of smartphones to book hotel rooms increasing significantly over the past years, Ankerdata has partnered with ConnectHotel to bring SA a customised mobile concierge and booking application...

By Cari Coetzee 15 Sep 2017

Vumatel explains planned R89/month fibre internet in Alexandra
Vumatel explains planned R89/month fibre internet in Alexandra

Fibre provider Vumatel made headlines in local tech publications last week when it revealed plans to deliver 100Mbps fibre internet to residents of Alexandra for just R89 a month...

By Hadlee Simons 12 Sep 2017

Online printing platform Ryteprint launched in Nigeria
Online printing platform Ryteprint launched in Nigeria

Online printing platform Ryteprint has launched in Nigeria to enable individuals, small businesses and corporate organisations to buy customised business printing and marketing printed products...

By Tom Jackson 12 Sep 2017

Uber to go public, launches Movement tool
Uber to go public, launches Movement tool

NEWSWATCH: Things have no doubt been abuzz at Uber with new CEO Dara Khosrowshahi wanting to take the company public in the next 18 to 36 months. In addition, the company has officially launched its Movement tool...

By Ilse van den Berg 1 Sep 2017

Paula Sartini
#WomensMonth: Brand Quantum software drives consistent brand experience

In today's digital age where consumers are exposed to brands across various platforms, it can be a challenge for companies to communicate a consistent brand experience at every interaction with the target audience. Paula Sartini has found a solution: Brand Quantum...

By Ilse van den Berg 24 Aug 2017

Unsure about fibre coverage in South Africa? This map will help
Unsure about fibre coverage in South Africa? This map will help

Fibre-based service provider Otel is busy laying out its own infrastructure, but it also sells data packages on other open-access fibre networks...

By Hadlee Simons 27 Jul 2017

#CSIMonth: SA businesses need to take responsibility for the impact of their products, services
#CSIMonth: SA businesses need to take responsibility for the impact of their products, services

We interviewed executive director Gavin Meyer to find out more about Itec SA's Carbon Neutral programme and the potential impact of digitalisation on the triple bottom line...

By Sindy Peters 19 Jul 2017

Nigeria's techAboki launches on-demand gadget repair service
Nigeria's techAboki launches on-demand gadget repair service

Nigerian startup, techAboki, has launched an on-demand gadget repair service aimed at connecting people needing gadget repair services with trusted, reliable and professional technicians in their locality...

By Tom Jackson 18 Jul 2017

#SocialMediaBlackout pressures network providers to lower data costs
#SocialMediaBlackout pressures network providers to lower data costs

NEWSWATCH: Today, Wednesday, 21 June 2017, South Africans were encouraged to join the #SocialMediaBlackout campaign...

By Ilse van den Berg 21 Jun 2017

The power of personalisation in customer service
The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are...

By Wynand Smit 20 Jun 2017

#YouthMonth: The youth of South Africa is alive with possibility
#YouthMonth: The youth of South Africa is alive with possibility

Rendani Nevhulaudzi (28) is the MD of Jören Communications, a technology company supplying ICT services. We find out more about his business and how he is providing employment to young people...

By Ilse van den Berg 7 Jun 2017

Gamification makes work more human
Gamification makes work more human

Millennials catch a lot of flak for expecting the world to be their proverbial oyster. Nowhere is this truer than in the workplace. But what if the problem isn't millennials?

By Wynand Smit 4 May 2017

Werner Vogels
How to adopt a digital innovation mindset

Companies that understand that fast-paced innovation is the key to long-term growth can take on even the largest enterprises who are slow to adapt to the fast-moving digital reality...

By Werner Vogels 5 Apr 2017

Doug Woolley
#BrandManagerMonth: Dell's Doug Woolley on managing a multinational at a local level

At the recent Dell EMC Forum, I had the opportunity to chat to Doug Woolley about his ups and downs, challenges and experiences as South African general manager for the Dell EMC brand...

By Ilse van den Berg 21 Mar 2017

Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

The workplace is transforming, is your workforce future-ready?
The workplace is transforming, is your workforce future-ready?

In the first session of the workforce transformation breakout session at the Dell EMC Forum, Chris Buchanan, director of Client Solutions at Dell EMC covered the topic of the future-ready workforce...

By Ilse van den Berg 13 Mar 2017

The six rules of digital disruption
The six rules of digital disruption

In his keynote address at the Dell EMC Forum on Thursday, 9 March 2017, Nigel Moulton focussed on transforming for the future...

By Ilse van den Berg 10 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 28 Feb 2017

Three things they won't tell you when breaking up with your ISP
Three things they won't tell you when breaking up with your ISP

In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

By Shan Radcliffe 24 Feb 2017

#DesignMonth: Is SA smart-city ready?
#DesignMonth: Is SA smart-city ready?

With the global smart cities market projected to reach $1.56tn by 2020, SA still has much to do in terms of meeting the necessary infrastructure and connectivity requirements to smarten up our cities...

By Sindy Peters 15 Feb 2017

#BizTrends2017: Reimagine work, redefine productivity
#BizTrends2017: Reimagine work, redefine productivity

We are in the midst of a technological revolution, and it's not only blurring the lines between the physical and digital spheres but between how we live and work...

By Lauren Hartzenberg 31 Jan 2017

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