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Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 7 hours ago

Three things they won't tell you when breaking up with your ISP
Three things they won't tell you when breaking up with your ISP

In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

By Shan Radcliffe 24 Feb 2017

#DesignMonth: Is SA smart-city ready?
#DesignMonth: Is SA smart-city ready?

With the global smart cities market projected to reach $1.56tn by 2020, SA still has much to do in terms of meeting the necessary infrastructure and connectivity requirements to smarten up our cities...

By Sindy Peters 15 Feb 2017

#BizTrends2017: Reimagine work, redefine productivity
#BizTrends2017: Reimagine work, redefine productivity

We are in the midst of a technological revolution, and it's not only blurring the lines between the physical and digital spheres but between how we live and work...

By Lauren Hartzenberg 31 Jan 2017

SA telecoms - the race is on
SA telecoms - the race is on

The South African telecommunications industry is due for some serious disruption in 2017 and beyond. Telco providers will be forced to reevaluate...

By Warren Bonheim 30 Jan 2017

Giorgio Heiman, VP, Africa, Orange Business Services
#BizTrends2017: People-powering the digitalisation process

The number of mobile phone users is expected to hit 4.8 billion in 2017 and 2,55 billion people are predicted to engage on social networks...

By Lauren Hartzenberg 27 Jan 2017

The value blockchain can bring to business
The value blockchain can bring to business

Heralded as “the next internet” due to its revolutionary nature, the blockchain seems set on changing the way we do everything online...

By Saurabh Kumar 26 Jan 2017

Save your company from corporate cholesterol
Save your company from corporate cholesterol

Up to forty percent of today's Fortune 500 companies will not be around in a decade's time. They will have disappeared into mergers, acquisitions or extinction...

By Brett Parker 23 Jan 2017

How seriously should you take digitalisation?
How seriously should you take digitalisation?

Today's business environment is constantly being disrupted by new market entrants using innovative technology...

By Rick Parry 20 Jan 2017

#BizTrends2017: Wi-Fi ushering in the era of South African connectivity
#BizTrends2017: Wi-Fi ushering in the era of South African connectivity

Connectivity is all around us. Whether it is fixed-line, mobile, or wireless, South African business users and consumers have embraced the benefits...

By Riaan Graham 11 Jan 2017

#BizTrends2017: Embracing a changing digital world in 2017
#BizTrends2017: Embracing a changing digital world in 2017

Even though the past year has seen the strengthening of several 'traditional' technology trends such as cloud computing, big data, and predictive analytics...

By Natassia Badenhorst 11 Jan 2017

#BizTrends2017: Digitalisation - a business critical move in 2017
#BizTrends2017: Digitalisation - a business critical move in 2017

Business as we know it has changed; it is all about collaboration, connectivity and mobility, and of course, for these to work hand in hand there is a real need...

By Gavin Meyer 11 Jan 2017

#BizTrends2017: Who will be the Tim Noakes of IT?
#BizTrends2017: Who will be the Tim Noakes of IT?

Tim Noakes spent the majority of his professional career espousing a high-carb low-fat (HCLF) diet. He wrote books, he started the Sports Science Institute, he ran marathons...

By Alan Knott-Craig 9 Jan 2017

#BizTrends2017: Top bandwidth trends for 2017
#BizTrends2017: Top bandwidth trends for 2017

South Africa is in the midst of a very interesting bandwidth era where connectivity entrenches itself firmly as the third utility alongside power and water...

By Warren Bonheim 9 Jan 2017

Managing the attack surface of a smart city
Managing the attack surface of a smart city

Smart cities are being planned the world over. Technology development always goes through two phases for any new discipline...

By Paul Williams 29 Dec 2016

The case for satellite internet in Africa
The case for satellite internet in Africa

In Africa, technologies of all types are evolving rapidly, with one exception - internet access. With around only 170 million users, internet penetration remains low...

By Dawie de Wet 23 Dec 2016

Five backup mistakes you might be making
Five backup mistakes you might be making

High availability does not a business strategy make. The continued survival of a business is not just about protecting against downtime, but ensuring data redundancy...

By Anthea Nadin 20 Dec 2016

The time to reimagine your business model is now
The time to reimagine your business model is now

"When you're finished changing, you're finished," said the wise Benjamin Franklin. But we don't need to take his word for it...

By Brett Parker 15 Dec 2016

Gamification can ease contact centre pressure
Gamification can ease contact centre pressure

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

By Bruce von Maltitz 13 Dec 2016

ALE helps hospitality industry connect with the always-on consumer
ALE helps hospitality industry connect with the always-on consumer

Technological innovation has changed the hospitality industry significantly and continues to do so. We spoke to Ravin Naidu to find out how ALE helps establishments connect to...

By Cari Coetzee 2 Dec 2016

The why and how of high throughput satellites
The why and how of high throughput satellites

On 24 August this year, Intelsat announced that Intelsat 33e, the second of seven planned Intelsat Epic high throughput satellites, was launched successfully...

By Dawie de Wet 2 Dec 2016

Is your IT department run by the right people?
Is your IT department run by the right people?

Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

By Edward Carbutt 1 Dec 2016

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

By Lauren Hartzenberg 30 Nov 2016

Availability key to profitability over Black Friday, Cyber Monday weekend
Availability key to profitability over Black Friday, Cyber Monday weekend

The increasing popularity of Black Friday and Cyber Monday in South Africa is seeing retailers gearing up for what is expected to be a bumper sales weekend...

By Claude Schuck 25 Nov 2016

Gen X leads on digital transformation - and Millennials reap the rewards
Gen X leads on digital transformation - and Millennials reap the rewards

As more and more businesses go digital to improve their competitiveness...

By Lenore Kerrigan 25 Nov 2016

The high costs of cutting corners
The high costs of cutting corners

The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

By Wynand Smit 16 Nov 2016

#AfricaCom: Africa's tech startup funding landscape in numbers
#AfricaCom: Africa's tech startup funding landscape in numbers

Disrupt Africa, an independent news portal with a keen eye on the African tech startup scene, released its first industry funding report...

By Lauren Hartzenberg 16 Nov 2016

Digital change begins with business leadership
Digital change begins with business leadership

Digital transformation is a powerful revolution that needs to happen in order to accelerate business activities, skills and models...

By Saurabh Kumar 14 Nov 2016

(c) cunaplus -
Mobile payment security for a globetrotting generation

Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

By Ajay Bhalla 9 Nov 2016

Microwave technology - improved and useful
Microwave technology - improved and useful

Microwave technology has advanced considerably. As the long wait for fibre-to-the-business gets wearisome and begins to hamper productivity...

By Eckart Zollner 4 Nov 2016

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