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ALE helps hospitality industry connect with the always-on consumer
ALE helps hospitality industry connect with the always-on consumer

Technological innovation has changed the hospitality industry significantly and continues to do so. We spoke to Ravin Naidu, the regional director South Africa, ALE, to find out how they help establishments into the digital fold...

By Cari Van Wyk 3 days ago

Is your IT department run by the right people?
Is your IT department run by the right people?

Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

By Edward Carbutt 3 days ago

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

By Lauren Hartzenberg 30 Nov 2016

Availability key to profitability over Black Friday, Cyber Monday weekend
Availability key to profitability over Black Friday, Cyber Monday weekend

The increasing popularity of Black Friday and Cyber Monday in South Africa is seeing retailers gearing up for what is expected to be a bumper sales weekend...

By Claude Schuck 25 Nov 2016

Gen X leads on digital transformation - and Millennials reap the rewards
Gen X leads on digital transformation - and Millennials reap the rewards

As more and more businesses go digital to improve their competitiveness...

By Lenore Kerrigan 25 Nov 2016

The high costs of cutting corners
The high costs of cutting corners

The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

By Wynand Smit 16 Nov 2016

#AfricaCom: Africa's tech startup funding landscape in numbers
#AfricaCom: Africa's tech startup funding landscape in numbers

Disrupt Africa, an independent news portal with a keen eye on the African tech startup scene, released its first industry funding report...

By Lauren Hartzenberg 16 Nov 2016

Digital change begins with business leadership
Digital change begins with business leadership

Digital transformation is a powerful revolution that needs to happen in order to accelerate business activities, skills and models...

By Saurabh Kumar 14 Nov 2016

(c) cunaplus -
Mobile payment security for a globetrotting generation

Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

By Ajay Bhalla 9 Nov 2016

Microwave technology - improved and useful
Microwave technology - improved and useful

Microwave technology has advanced considerably. As the long wait for fibre-to-the-business gets wearisome and begins to hamper productivity...

By Eckart Zollner 4 Nov 2016

Bandwidth Barn opens new Cape Town co-working space
Bandwidth Barn opens new Cape Town co-working space

The Bandwidth Barn innovation hub in Cape Town has opened a new co-working space at its base in Woodstock, The Basement...

By Tom Jackson 31 Oct 2016

The case for Security as a Service
The case for Security as a Service

Companies have been hard-pressed for many years to look for ways to do more with less, but when it comes to IT, more focus and budget...

By Simeon Tassev 25 Oct 2016

Evaluating the app-opportunity
Evaluating the app-opportunity

"There's an app for that" is one of the most common phrases exchanged amongst smartphone owners. From hailing a taxi...

By Lynette Hundermark 20 Oct 2016

Connectivity is key to building a progressive nation
Connectivity is key to building a progressive nation

The discussion around connectivity in South Africa has to evolve. It's no longer just about infrastructure and the advantages broadband delivers...

By Eckart Zollner 7 Oct 2016

123RF
Improvements to contact centre environment should be incremental

With new or greater demands, the business offering and its supporting processes must be developed to retain and attract more customers...

By Wynand Smit 6 Oct 2016

Five steps to a connected IT team
Five steps to a connected IT team

The average IT team handles a wide range of jobs spread out all over a business's technical backbone. This uniquely scattered structure...

By Sven Hammar 4 Oct 2016

Cultivate a growth mindset to thrive in digital business
Cultivate a growth mindset to thrive in digital business

The future is uncertain. Business leaders need to understand that they will no longer have all the answers and can't relentlessly pursue one fixed direction...

By Lauren Hartzenberg 4 Oct 2016

Tech-savvy contact centres essential for higher learning institutions
Tech-savvy contact centres essential for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

By Jed Hewson 30 Sep 2016

Capturing the 'Voice of the Customer'
Capturing the 'Voice of the Customer'

80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

By Vicki Erskine 30 Sep 2016

#GartnerSYM: Disrupt or be disrupted
#GartnerSYM: Disrupt or be disrupted

The African leg of the Gartner Symposium/ITxpo has just concluded in Cape Town, providing an eager crowd of top tech leaders...

By Lauren Hartzenberg 29 Sep 2016

#GartnerSYM: A lesson in disaster recovery
#GartnerSYM: A lesson in disaster recovery

The who's who in IT leadership filled the Cape Town International Convention Centre this week for this year's much anticipated Gartner Symposium...

By Lauren Hartzenberg 29 Sep 2016

#GartnerSYM: Aspiring African innovators to watch
#GartnerSYM: Aspiring African innovators to watch

The Gartner Aspiring Innovators programme has for a second year identified early-stage tech startups from the African continent...

By Lauren Hartzenberg 28 Sep 2016

#GartnerSYM: Turning digital threat into opportunity
#GartnerSYM: Turning digital threat into opportunity

Digital transformation... not just a business buzzword, but a modern business reality...

By Lauren Hartzenberg 27 Sep 2016

#InnovationMonth: SA's matchmaking app for the freelance economy
#InnovationMonth: SA's matchmaking app for the freelance economy

For many, the office-based, 9am to 5pm corporate workplace has lost its lustre, resulting in a move towards freelance or project work...

By Lauren Hartzenberg 26 Sep 2016

Overall Winner, Takealot
PriceCheck Tech & E-Commerce Awards winners announced

South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

By Lauren Hartzenberg 23 Sep 2016

tpsdave via
Opportunities abound for big data in the call centre

The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

By Andre le Roux 14 Sep 2016

Seven habits of effective IT service management
Seven habits of effective IT service management

IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

By Edward Carbutt 13 Sep 2016

Customer experience and ratings - a two-way street
Customer experience and ratings - a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

By Bruce von Maltitz 8 Sep 2016

iFix rebrands to weFix
iFix rebrands to weFix

Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

By Lauren Hartzenberg 2 Sep 2016

GirlCode founders from left: Jeanette Theu, Tinyiko Simbine and Zandile Keebine.
#WomensMonth: Dare to believe your dreams are valid

Noticing the under-representation of women at IT events, GirlCode chairwoman Zandile Keebine and co-founders Jeanette Theu and Tinyiko Simbine set out to create a female-only hackathon...

By Lauren Hartzenberg 29 Aug 2016

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