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A fresh look at workplace performance management
A fresh look at workplace performance management

There's an increasing interest in workforce well-being, particularly when that workforce is largely deskbound. Apart from the health problems that can plague...

By Wynand Smit 2 days ago

#AWSSummit: Egalitarian and fickle: the changing business landscape
#AWSSummit: Egalitarian and fickle: the changing business landscape

An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

By Lauren Hartzenberg 21 Jul 2016

20 tips for exploiting ICT for your company
20 tips for exploiting ICT for your company

Whether you're in the enterprise or consumer space, you need to know how people (customers and staff) want to use the mobile web...

By Alan Knott-Craig 4 Jul 2016

#YouthMonth: Intelligent geyser to give SA a handle on resource consumption
#YouthMonth: Intelligent geyser to give SA a handle on resource consumption

The WRC hosted a Youth and Water Entrepreneurship dialogue which saw youth entrepreneurs pitching their water innovations to experts and leaders...

By Cari Van Wyk 28 Jun 2016

#YouthMonth: The creation of a connected Geekulcha
#YouthMonth: The creation of a connected Geekulcha

It was the era of mig33, Nokia 3310s and the much-loved Snake mobile game that ignited Geekulcha founder Mixo Ngoveni's love affair with technology...

By Lauren Hartzenberg 27 Jun 2016

A beginner's guide to digital transformation
A beginner's guide to digital transformation

Not a day goes by that leaders of mid-sized businesses are not bombarded in one way or another by the increasingly urgent need...

By Mark Geschke 22 Jun 2016

IT as energy - changing the outsource vs insource debate
IT as energy - changing the outsource vs insource debate

Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

By AJ Hartenberg 10 Jun 2016

Introducing Lengau: Africa's fastest super computer
Introducing Lengau: Africa's fastest super computer

Yesterday saw the unveiling of a new petascale system by the Centre for High Performance Computing...

By Lauren Hartzenberg 8 Jun 2016

#YouthMonth: iFixing the quick-throwaway culture
#YouthMonth: iFixing the quick-throwaway culture

Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

By Lauren Hartzenberg 3 Jun 2016

Are you managing the people or the tech?
Are you managing the people or the tech?

Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

By Jed Hewson 23 May 2016

Boris Dzhingarov
Six Android apps that are awesome for small business users

Running a small business is definitely hard. You need to do so many things and every single extra help counts. You want to focus on all the time-gaining tools that are available...

By Boris Dzhingarov, Issued by Monetary Library 16 May 2016

Boris Dzhingarov
Four tips for choosing the right help desk software

Your company's help desk handles customers who bring complaints, questions, and troubleshooting issues - and must do so with grace and compassion in order to foster positive relationships with your customers...

By Boris Dzhingarov, Issued by Monetary Library 12 May 2016

Pros and cons of hosted and on-premise storage
Pros and cons of hosted and on-premise storage

With local prices of electricity and bandwidth being so high, cloud-based services are becoming more and more attractive to businesses of all types and sizes...

By Anton Vukic 3 May 2016

Staying on top of trends in the security industry in 2016
Staying on top of trends in the security industry in 2016

As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

By Neil Cameron 26 Apr 2016

Use a Facebook chatbot to transform customer experience
Use a Facebook chatbot to transform customer experience

At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

By Mark Geschke 20 Apr 2016

VPS hosting advantages for startup owners
VPS hosting advantages for startup owners

Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

By Boris Dzhingarov, Issued by Monetary Library 14 Apr 2016

The rise of customer-focused IT
The rise of customer-focused IT

In today's global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors...

By Paul Fick 12 Apr 2016

Importance of quick, secure and flexible IT delivery
Importance of quick, secure and flexible IT delivery

Delivery has always been a key differentiator in business. Whether it be goods or services, companies that are known to deliver quality offerings quickly, securely and flexibly...

By Brendan McAravey 4 Apr 2016

A new approach to branch IT
A new approach to branch IT

The lifeblood of many companies today depends on branch offices. Whether these are remote sites, retail outlets or manufacturing plants, they must be agile and able to quickly respond...

By Wimpie van Rensburg 22 Mar 2016

Omni-channel call centre dos and don'ts
Omni-channel call centre dos and don'ts

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call...

By Jed Hewson 16 Mar 2016

Effective carrier communities are key to digital equality
Effective carrier communities are key to digital equality

The digital divide is a phenomenon that has plagued developing nations for a number of decades, and addressing this inequality in technological ability and advancement is essential...

By Eckart Zollner 8 Mar 2016

Service providers are facing a new security paradigm
Service providers are facing a new security paradigm

Mobile World Congress 2016 took place last week and what came of it was largely the industry is looking ahead to what the future brings. From new devices to new apps to new services...

By Martin Walshaw 3 Mar 2016

Mobile technology key to closing Africa's digital divide
Mobile technology key to closing Africa's digital divide

The Internet has undeniably become the lifeblood of our society...

By Brendan McAravey 2 Mar 2016

Outsourcing vs insourcing: trust innovation to the experts
Outsourcing vs insourcing: trust innovation to the experts

While the topic of outsourcing versus insourcing has been the fuel for much debate, it's time to recognise both methods of IT service provisioning for what they really are...

By Saurabh Kumar 25 Feb 2016

Saurabh Kumar
Advanced analytics: the key to the customer

E-commerce continues to grow exponentially and companies in the business to consumer (B2C) environment need to develop seamless customer experience...

By Cari Van Wyk 12 Feb 2016

Dangers of rental and long-term contracts
Dangers of rental and long-term contracts

Whilst companies have no option but to embrace technology, to take advantage of the efficiencies and cost savings it has to offer, they need to avoid long-term contracts...

By George Golding 8 Feb 2016

#DesignMonth: A virtual solution for financial inclusion
#DesignMonth: A virtual solution for financial inclusion

The mobile payment space is an exciting one right now; and with on-demand services like UBER...

By Lauren Hartzenberg 8 Feb 2016

#DesignMonth: Getting people where they want to go
#DesignMonth: Getting people where they want to go

Urged by unreliable public transport and a desperate need to get to class on time, Devin de Vries and Chris King started an innovative company...

By Cari Van Wyk 5 Feb 2016

Boris Dzhingarov
The benefits of hiring a telephone answering service

A customer service department can be an expensive venture that takes time. A faster solution would be to hire a telephone answering service to handle your inbound calls...

By Boris Dzhingarov, Issued by Monetary Library 28 Jan 2016

Impacting the economy one micro job at a time
Impacting the economy one micro job at a time

Revolutionary micro-jobbing platform, M4JAM, provides companies, brands, etc. with real-time data and consumer insights and contributes to the growing data economy...

By Cari Van Wyk 22 Jan 2016

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