Subscribe to industry newsletters

#AfricaMonth

Building smarter, better malls
Building smarter, better malls

Since The Mall of Africa, South Africa's biggest single-phase shopping mall development, opened its doors on 28 April, it has dominated social media chat lately, as much for its promise as its problems...

By Lee Naik 18 hours ago

Are you managing the people or the tech?
Are you managing the people or the tech?

Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

By Jed Hewson 2 days ago

Robotics - a revolution in BPS efficiency
Robotics - a revolution in BPS efficiency

Robotics and automation technologies present new opportunities for South African organisations to revitalise and even completely redefine their Business Process Services (BPS) functions...

By Rajesh Sehgal & Gavin Holme 20 May 2016

Pressure on public sector to deliver business continuity
Pressure on public sector to deliver business continuity

The public sector has moved beyond a backup-only approach towards embracing true business continuity thereby enabling an Always-On environment. This is according to insights...

18 May 2016

Mastermind Groups assist SMEs with digital transformation
Mastermind Groups assist SMEs with digital transformation

Local digital transformation company Xuviate has started a series of Mastermind Groups to provide a platform for IT leaders to brainstorm, to educate and to offer support for digital transformation...

17 May 2016

Boris Dzhingarov
Six Android apps that are awesome for small business users

Running a small business is definitely hard. You need to do so many things and every single extra help counts. You want to focus on all the time-gaining tools that are available...

By Boris Dzhingarov, Issued by Monetary Library 16 May 2016

Left to right: Chris George, strategic negotiator, Google; Mike van den Bergh, CMO, PCCW Global; Funke Opeke, CEO, MainOne; Chris Wood, CEO, WIOCC and Willem Marais, group managing executive and CEO, Liquid Telecom SA, during the MainOne-hosted Africa Panel Session.
Africa's digital potential discussed at International Telecommunications Week

MainOne recently hosted an Africa Panel Session at the recently concluded International Telecoms Week held in Chicago from 8 to 11 May 2016. The session was attended by a mix of African wholesale carriers...

13 May 2016

Boris Dzhingarov
Four tips for choosing the right help desk software

Your company's help desk handles customers who bring complaints, questions, and troubleshooting issues - and must do so with grace and compassion in order to foster positive relationships with your customers...

By Boris Dzhingarov, Issued by Monetary Library 12 May 2016

Image via
Airtel and Facebook to launch Free Basics in Nigeria

Bharti Airtel Africa, a telecommunications service provider with operations in 17 countries across Africa, has announced that it has launched Free Basics in Nigeria in partnership with Facebook...

11 May 2016

Voice analytics can improve effectiveness of contact centres
Voice analytics can improve effectiveness of contact centres

Contact centres are a critical point of contact with customers. For many businesses, providing a seamless experience is the ideal but with multiple channels...

By Andre Deetlefs 10 May 2016

Raidarmax via
Vodacom to discontinue mobile payment offering in SA

Vodacom will discontinue its M-Pesa mobile payment offering in SA at the end of June, the mobile network said in a statement...

9 May 2016

Will chatbots replace humans at contact centres?
Will chatbots replace humans at contact centres?

Fear mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook will be making use of chatbots via Messenger...

4 May 2016

Pros and cons of hosted and on-premise storage
Pros and cons of hosted and on-premise storage

With local prices of electricity and bandwidth being so high, cloud-based services are becoming more and more attractive to businesses of all types and sizes...

By Anton Vukic 3 May 2016

Mall of Africa
Mall of Africa future-ready with Wi-Fi network

Open-access Wi-Fi Network, VAST Networks together with Ruckus Wireless successfully deployed the continent's largest mall Wi-Fi installation, providing consumers and retailers with...

28 Apr 2016

Staying on top of trends in the security industry in 2016
Staying on top of trends in the security industry in 2016

As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

By Neil Cameron 26 Apr 2016

Visual IVR can transform the service experience
Visual IVR can transform the service experience

Thanks to the emergence of visual interactive response technology, the frustration of listening to numerous menu options before eventually being able to speak to an agent at a call centre is no longer the case...

26 Apr 2016

MTN Business launches cloud services platform in Rwanda and Cameroon
MTN Business launches cloud services platform in Rwanda and Cameroon

In a bid to create greater efficiencies, as well as enable the growth of small and medium enterprises (SMEs), MTN Business is driving the development of ICT solutions, specifically for SMEs...

25 Apr 2016

ESD facilitates smoother sales to channel partners
ESD facilitates smoother sales to channel partners

Electronic software distribution (ESD) has seen significant growth over the past few years, and the channel, in particular, is increasingly using this delivery mechanism in order to improve efficiencies and reduce costs...

By Anton Vukic 21 Apr 2016

Use a Facebook chatbot to transform customer experience
Use a Facebook chatbot to transform customer experience

At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

By Mark Geschke 20 Apr 2016

Municipalities can drive efficiency through shared services
Municipalities can drive efficiency through shared services

With pressure mounting on the government to reduce costs while improving governance and service delivery, there is an opportunity for municipalities to streamline their operations by adopting a shared services model...

18 Apr 2016

Get connected in the clouds at Table Mountain Cableway's Wi-Fi Lounge
Get connected in the clouds at Table Mountain Cableway's Wi-Fi Lounge

Table Mountain Cableway's new Wi-Fi Lounge can now connect visitors far above the Mother City. All visitors can connect, share, post, Tweet or...

15 Apr 2016

Government should be championing for an always-on approach
Government should be championing for an always-on approach

An always-on approach will be key in facilitating a high availability public sector geared to meet the needs of all its stakeholders...

14 Apr 2016

VPS hosting advantages for startup owners
VPS hosting advantages for startup owners

Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

By Boris Dzhingarov, Issued by Monetary Library 14 Apr 2016

The rise of customer-focused IT
The rise of customer-focused IT

In today's global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors...

By Paul Fick 12 Apr 2016

Reconciling CX and the CFO
Reconciling CX and the CFO

Your customers have expressed an overwhelming desire to get in touch with your company in more ways than one. They want to use email, chat, online platforms and social media...

By Thinus Janse van Rensburg 7 Apr 2016

New MTN bundle allows users to recharge via sun
New MTN bundle allows users to recharge via sun

MTN South Africa launched its new promotional package featuring World Panel's SunStream which allows users to stream...

5 Apr 2016

Importance of quick, secure and flexible IT delivery
Importance of quick, secure and flexible IT delivery

Delivery has always been a key differentiator in business. Whether it be goods or services, companies that are known to deliver quality offerings quickly, securely and flexibly...

By Brendan McAravey 4 Apr 2016

Alex Stokes via
Digital transformation is key to Africa's future

Any vendor that comes to Africa needs to understand Africa. The problem most companies have is that they think of Africa as one country, where one approach will work...

By Hatem Hariri 29 Mar 2016

Turrito Networks, Dial-a-Nerd provide integrate ICT offering
Turrito Networks, Dial-a-Nerd provide integrate ICT offering

Following its acquisition of Dial-a-Nerd last year, MICROmega Group company Turrito Networks is now able to provide its small to medium enterprise customers with a complete ICT value proposition...

Issued by CloudGate 24 Mar 2016

Show more