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South African Customer Satisfaction Index shows fondness for fast foods
South African Customer Satisfaction Index shows fondness for fast foods

The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food...

3 days ago

Rectron acquires majority stake in Palladium
Rectron acquires majority stake in Palladium

Rectron has acquired a majority stake in ERP software development company, Palladium, strengthening its software proposition in the South African market...

3 days ago

The battle between travel bots and TMCs - who will win?
The battle between travel bots and TMCs - who will win?

AI assistants and travel bots may be gaining ground, but a sound digital solution that incorporates these tools should be complemented by a knowledgeable travel management company and consultant...

3 days ago

Africa Code Week to train half a million young Africans
Africa Code Week to train half a million young Africans

Africa Code Week 2017 was officially launched in Mauritius this week. Now in its third year, the event aims to spread coding literacy among African youth, with a target of 500,000 across 35 African countries...

21 Jun 2017

The power of personalisation in customer service
The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are...

By Wynand Smit 20 Jun 2017

SMS+ has the potential to replace USSD
SMS+ has the potential to replace USSD

SMS+ is a next generation SMS (short message service) which, reportedly, has the potential to replace the two-decade-old USSD (unstructured supplementary data service)...

20 Jun 2017

Planned communities are SA's smart cities of the future
Planned communities are SA's smart cities of the future

A number of planned communities being built with connectivity at their core - and not Johannesburg and Cape Town - are leading the local race toward being truly integrated smart cities...

By Jacques du Toit 20 Jun 2017

Bilal Vallee, IT audit manager, Mazars Cape Town
The benefits of commercial landlords providing Wi-Fi to the masses

In 2016, there were over seven billion mobile devices in the world and the users of these devices demand connectivity for them...

By Ron Lagnado and Bilal Vallee 20 Jun 2017

Free Wi-Fi on World Wi-Fi Day
Free Wi-Fi on World Wi-Fi Day

Recognising and celebrating the significant role of Wi-Fi in connecting global communities and driving socio-economic development, is World Wi-Fi Day on Tuesday, 20 June 2017.

19 Jun 2017

Africa's mobile tower market to undergo growth spurt
Africa's mobile tower market to undergo growth spurt

A recent Frost & Sullivan analysis estimates that the market for tower services is expected to grow at a compounded annual growth rate (CAGR) of 8.8% over the period 2016-2021...

15 Jun 2017

#YouthMonth: The youth of South Africa is alive with possibility
#YouthMonth: The youth of South Africa is alive with possibility

Rendani Nevhulaudzi (28) is the MD of Jören Communications, a technology company supplying ICT services. We find out more about his business and how he is providing employment to young people...

By Ilse van den Berg 7 Jun 2017

Source: Konnect Africa
Konnect Africa unlocks access to internet in Africa

Konnect Africa is reportedly set to reshape the satellite broadband industry. The company is making a strong push with a double objective...

6 Jun 2017

How Africa can accelerate digital transformation
How Africa can accelerate digital transformation

Digital transformation in Africa requires a fundamental shift for real change to occur across processes, functions, and customer engagement, according to Frost & Sullivan...

6 Jun 2017

Rise of the computers
Rise of the computers

Computers are playing a crucial role in everything from research to shopping. This has created a whole new niche market of job opportunities for the tech savvy learner or aspiring IT specialist...

By Hasan Variawa, Issued by Damelin 5 Jun 2017

Fast, free Wi-Fi key to Namibian tourist experience
Fast, free Wi-Fi key to Namibian tourist experience

Tourists have high expectations of connectivity in terms of service speed, quality, overall experience and typically for the service to be free at their hotel...

5 Jun 2017

Africa's digital rise hooked on innovation
Africa's digital rise hooked on innovation

Engineers are adapting technology to suit the specific needs and dynamics of the African continent, as the key to innovation is Africa's own digital revolution...

1 Jun 2017

Digitised loan payments a boost for smallholder farmers in Kenya
Digitised loan payments a boost for smallholder farmers in Kenya

One Acre Fund and Citi Inclusive Finance successfully digitised loan repayments for farmers in Kenya - boosting transparency and efficiency, driving economic opportunity and financial inclusion for thousands of smallholders...

1 Jun 2017

Johan de Villiers
Research shows SA behind SDN adoption curve

New research shows South Africa is behind the software defined networking (SDN) adoption curve while it's taking the rest of the world by storm as organisations seek greater control, performance, and management of the data centre and network...

By Johan de Villiers 31 May 2017

The value of investing in location-based services
The value of investing in location-based services

Digitalisation is a trend offering many opportunities both for private individuals and for enterprises. Gartner already puts the number of devices connected via the internet at over 8.4 billion. And the figure is rising rapidly...

31 May 2017

Why hoteliers need to consider a digital strategy to boost upsell time
Why hoteliers need to consider a digital strategy to boost upsell time

Consumers are moving towards an anonymous service style like we have seen from the disruptive success globally of technology services like Uber...

30 May 2017

Howard Blight, Agricolleges international
#AfricaMonth: Quality agricultural education essential to increase productivity in Africa

In spite of declining growth rates and recent credit downgrades in many African countries, a growing labor force and vast expanses of arable land, point to significant opportunities...

By Howard Blight 29 May 2017

Image Supplied - ©GettyImages
#AfricaMonth: Sustainable food production requires digitisation of entire agri value chain

Fresh thinking is required to enhance agricultural production and provide food security for Africa's fast-growing population...

26 May 2017

(L-R): Nic Rudnick, CEO, Liquid Telecoms; Uche Ofodile, Regional Head, Africa Express Wi-Fi, Facebook; Artur Mendes, CCO, Angola Cables; Funke Opeke, CEO, MainOne; Chris Wood, CEO, WIOCC and Chris George, Strategic Initiatives, Google, at the 2017 International Telecoms Week, held in Chicago, this past week.
Greater investments needed to drive data explosion in Africa

Experts at the International Telecoms Week conference in Chicago have highlighted the need to accelerate investment in Africa to facilitate the continent's broadband data explosion...

22 May 2017

Improve your Google Play store experience
Improve your Google Play store experience

The Google Play store is essential for downloading Android apps, however, without the right settings, it can be less enjoyable...

20 May 2017

Robots, AI transforming future supply chain workforce
Robots, AI transforming future supply chain workforce

According to Kamendran Govender of Accenture Consulting, advances in automation are transforming the supply chain workforce of the future...

19 May 2017

Unilever launches online gaming for graduate recruitment
Unilever launches online gaming for graduate recruitment

Unilever has launched a new online digital recruitment gaming feature for its graduate programme. It will select the best candidates based on results from a series of games taking no more than 20 minutes...

19 May 2017

Internet Solutions acquires MWEB
Internet Solutions acquires MWEB

Internet Solutions (IS) has announced its intended acquisition of MWEB Connect through parent company Dimension Data. The acquisition presents IS with various opportunities for growth...

19 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.
Get ready for the AI startup retail CX revolution

Virtual chatbots are becoming commonplace in the B2B marketing sector as well as for general online consumer shopping. Here's what else to expect from the AI retail startup boom...

By Leigh Andrews 18 May 2017

Government apps to support service delivery
Government apps to support service delivery

Vodacom is launching new mobile platforms to support service delivery and promote active citizenry...

17 May 2017

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