Services news

Subscribe to industry newsletters

Press offices

Enquire about a press office

Radio shows & podcasts


Bizcommunity has over 400 industry contributors and we always welcome further contributions and contributors.


Zendesk is our secret for customer service, says Connection Telecom
Zendesk is our secret for customer service, says Connection Telecom

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels...

3 Mar 2015 06:44

Oracle Innovation Day - Book your free ticket now
Oracle Innovation Day - Book your free ticket now

Don't miss the opportunity to be one of the executives at this free event!..

Issued by 4 Dimensions Advertising 2 Mar 2015 10:30

Jed Hewson
Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are...

By Jed Hewson 26 Feb 2015 10:12

Internet Solutions launches Disaster Recovery service
Internet Solutions launches Disaster Recovery service

Internet Solutions has launched a cloud-based recovery solution, Disaster Recovery as a Service...

20 Feb 2015 08:54

Ryan Murphy
Don't build your own website

Let's assume for a second that you have no idea about websites and what goes into developing a website. You've decided it's either time to build a website or update your existing one...

By Ryan Murphy 19 Feb 2015 15:34

Google Helpouts shuts down: Are live video tutorials viable?
Google Helpouts shuts down: Are live video tutorials viable?

Google has announced that it will be shutting down Helpouts on 20 April 2015...

By Edzai Conilias Zvobwo 16 Feb 2015 15:15

Kalvin Subbadu
Is the future in flash, or is the hard drive here to stay?

With data volumes continuing to increase at an unprecedented rate, capacity has become a critical criterion when it comes to selecting data storage solutions...

By Kalvin Subbadu 15 Feb 2015 16:10

Peter Davidson
10 tools to help you maintain an edge over your competition

Small businesses and start-ups should seek out ways to improve productivity, time management, organisation, and, ultimately, make day-to-day tasks easier to manage...

By Peter Davidson 9 Feb 2015 15:16

[eCommerce Africa] How digital disruption is really redefining retail
[eCommerce Africa] How digital disruption is really redefining retail

Best you rethink your business model if you see digital as a pure replacement for traditional 'bricks and mortar' retail, says Colin Fleming, group e-commerce executive at Massmart...

By Leigh Andrews 6 Feb 2015 08:00

The globalisation of the African continent
The globalisation of the African continent

Data consumption continues to grow at an incredible pace globally. Over 90% of all the data in the world was created in the past two years, and the total amount of data being captured and stored by industry doubles almost year on year...

3 Feb 2015 14:05

MDM: What's hot and what's not
MDM: What's hot and what's not

There is a broad awakening amongst South African companies that mobile device management (MDM) software for managing mobile phones, tablets, laptops and other portable devices has become a necessity for protecting corporate data...

3 Feb 2015 06:50

Satellite - where and why?
Satellite - where and why?

Surprisingly, the debate surrounding satellite as a feasible and sustainable communication technology continues...

By Dr Dawie de Wet 2 Feb 2015 13:30

The age of Wi-Fi Calling
The age of Wi-Fi Calling

Wi-Fi Calling is expected to change how African consumers and businesses benefit from mobile communication in 2015...

2 Feb 2015 13:11

Kaspersky Labs takes a look at IT in 2045
Kaspersky Labs takes a look at IT in 2045

Kaspersky Lab's experts have decided to mark the 30th anniversary of the PC by looking into the future and imagining how information technology might develop and change our lives in the new digital realities of 2045...

29 Jan 2015 11:40

Buy on the fly... SAA installs new system
Buy on the fly... SAA installs new system

SAA will this week become the first airline globally to install the SatAuth (Satellite Authorisation System), which will allow for secure credit card transactions anywhere in the skies...

27 Jan 2015 11:15

Windows 10 to be free upgrade
Windows 10 to be free upgrade

According to IT-Online, Microsoft will make Windows 10 available as a free upgrade...

24 Jan 2015 09:00

Ford opens new research, innovation centre in Silicon Valley
Ford opens new research, innovation centre in Silicon Valley

Ford Motor Company's new Research and Innovation Centre in Palo Alto, California, was officially opened on 22 January...

23 Jan 2015 10:57

Veeam predicts fundamental change for the IT industry
Veeam predicts fundamental change for the IT industry

Veeam predicts that 2015 will see fundamental changes across the IT industry, driven by end-users demanding 24/7 access to data and applications...

20 Jan 2015 13:17

[Orchids & Onions] 'Techies' should be user-friendly
[Orchids & Onions] 'Techies' should be user-friendly

The reality of the great technological society in which we live is that new projects are often a case of the one-eyed man leading the blind...

By Brendan Seery 20 Jan 2015 08:00

Zimbabwean wins Young Visionaries Fellowship Award
Zimbabwean wins Young Visionaries Fellowship Award

The Indian Government has awarded its Young Visionaries Fellowship Award to Zimbabwean call centre expert, Rinos Mautsa for his contribution to the growth of the country's call centre industry...

19 Jan 2015 07:25

Addressing the mobility gap in corporate security
Addressing the mobility gap in corporate security

From laptops and notebooks to ultrabooks, smartphones and tablets, the sheer number of mobile devices available today is driving the requirement for networks to open their borders, potentially creating significant holes in the fabric of corporate security...

By Fred Mitchell 16 Jan 2015 09:50

Vodacom takeover of Neotel vital to SA's competitiveness
Vodacom takeover of Neotel vital to SA's competitiveness

Public hearings by ICASA are due to begin next Thursday to discuss Vodacom's acquisition of Neotel. I believe the takeover is vital to SA's competitiveness...

By Shameel Joosub 15 Jan 2015 07:22

Gauteng schools step into the future
Gauteng schools step into the future

With inland schools having opened up last week, learners in seven Gauteng schools are walking into a new era of the digital classroom, which will connect them to a world of endless educational opportunities...

14 Jan 2015 13:15

Samsung's smart education approach engages students, teachers through tech
Samsung's smart education approach engages students, teachers through tech

Teachers are leveraging technology to improve the standard of learning, and looking for solutions that will allow them to teach in a way that meets the expectations of their digitally-native students and prepare them to operate effectively in the modern-day workforce...

29 Dec 2014 06:00

POPI is beneficial for SA companies
POPI is beneficial for SA companies

POPI is being seen as a compliance nightmare, but it could also be highly beneficial for South Africa, delegates heard at the recent IDC - Fortinet Advanced Threat Protection Network Security Conference in Sandton...

18 Dec 2014 11:48

Seven ways hosting can increase your site conversion or productivity
Seven ways hosting can increase your site conversion or productivity

You're excited. Your site is being noticed and traffic is flowing in. The conversion rates aren't what you want them to be, but with an excellent marketing strategy in place, you're confident that it will get there some time soon...

By Joy Mali 10 Dec 2014 06:56

Live streaming taking off in SA
Live streaming taking off in SA

Live streaming is rising fast as a form of entertainment with YouTube providing more than six billion hours of streamed video content every month to viewers...

8 Dec 2014 11:14

ESET joins Facebook to offer free security service
ESET joins Facebook to offer free security service

IT security vendor launches ESET Online Scanner for Facebook to protect all Facebook users against malware...

4 Dec 2014 10:08

SABC Education provides 2014 matric results via SMS and USSD
SABC Education provides 2014 matric results via SMS and USSD

The Department of Basic Education has partnered with SABC Education to provide a mobile service whereby matriculants can receive their exam results via their mobile phones...

4 Dec 2014 08:00

Ways service integration drives business success
Ways service integration drives business success

There's been quite a bit of buzz in the industry over the past couple of years about an approach to workplace management referred to as 'integrated services'...

3 Dec 2014 13:04

Show more