ICT Trends 2016

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MTN Nigeria's legal battles pile up
MTN Nigeria's legal battles pile up

Abu Dhabi headquartered telecoms company Etisalat is suing MTN for the second time in under a year in Nigeria. Etisalat confirmed to Bloomberg that it is suing MTN...

15 hours ago

#DesignMonth: A virtual solution for financial inclusion
#DesignMonth: A virtual solution for financial inclusion

The mobile payment space is an exciting one right now; and with on-demand services like UBER...

By Lauren Hartzenberg 1 day ago

©Anna Bizon via 123RF
wiGroup develops rewards app for Mercantile Bank

Mercantile Bank has partnered with mobile transaction solutions provider, wiGroup, to develop an app that will enable entrepreneurs to earn and redeem points at till points...

1 day ago

©dotshock via 123RF
Dangers of rental and long-term contracts

Whilst companies have no option but to embrace technology, to take advantage of the efficiencies and cost savings it has to offer, they need to avoid long-term contracts...

By George Golding 1 day ago

#DesignMonth: Getting people where they want to go
#DesignMonth: Getting people where they want to go

Urged by unreliable public transport and a desperate need to get to class on time, Devin de Vries and Chris King started an innovative company...

By Cari Van Wyk 5 Feb 2016

©Dmitriy Shironosov via 123RF
What SMEs must look for when outsourcing IT

As a small business owner, there are many things to juggle in order to keep your business running and often a vast majority of these are not core functions...

By Barry Kemp 5 Feb 2016

©bizoon via 123RF
Mozilla to kill Firefox smartphone operating system

The Firefox smartphone operating system is being shut down, three years after a launch aimed at challenging the dominant platforms powered by Apple and Google...

5 Feb 2016

©alphaspirit via 123RF
IT decision-makers to make bold decisions in 2016

The biggest trend in 2016 will be the balancing act that companies face - to optimise core processes, while simultaneously building innovation capabilities...

By Gavin Holme 4 Feb 2016

©Galina Peshkova via 123RF
Preparing for the digital transformation

As IT technologies continue to evolve to support the inevitable digital transformation, 2015 has been a year of significant change in the market, driven mainly by customers...

By Frank Basinski 29 Jan 2016

©bowie15 via 123RF
Role of NSPs cannot be underestimated

Edward Lawrence, director of Business Development at Workonline Communications, says the importance of the role played by network service providers (NSPs)...

29 Jan 2016

Free coding programme welcomes first learners
Free coding programme welcomes first learners

In a bid to tackle the soaring IT skills gap and youth unemployment rate in South...

28 Jan 2016

Boris Dzhingarov
The benefits of hiring a telephone answering service

A customer service department can be an expensive venture that takes time. A faster solution would be to hire a telephone answering service to handle your inbound calls...

By Boris Dzhingarov, Issued by Monetary Library 28 Jan 2016

©kebox via 123RF via 123RF
Improving customer service through advanced analytics

Companies looking to leverage the advantages of advanced analytics and omni-channel communication require a deeper understanding of the customer journey...

27 Jan 2016

©prykhodov via 123RF
Spotify readies to launch video

Spotify said Monday it will imminently launch video content as the music streaming leader seeks ways to build an audience in the increasingly competitive sector.

27 Jan 2016

©quka via 123RF
Tech giants reject OTT regulation for SA

Facebook, Microsoft and Google have voiced their opposition to possible regulation of over-the-top (OTT) services such as WhatsApp and Skype...

By Duncan Alfreds 27 Jan 2016

©photka via 123RF
ISPA urges networks to compete with OTT services

The Internet Service Providers' Association (ISPA) has urged South Africa's mobile networks to develop new ways to partner and compete with innovative OTT services...

26 Jan 2016

©Wavebreak Media Ltd via 123RF
Trends that will disrupt customer service in 2016

According to Interactive Intelligence there are five trends that will disrupt customer service in 2016. A massive 89% of companies plan to compete...

25 Jan 2016

Impacting the economy one micro job at a time
Impacting the economy one micro job at a time

Revolutionary micro-jobbing platform, M4JAM, provides companies, brands, etc. with real-time data and consumer insights and contributes to the growing data economy...

By Cari Van Wyk 22 Jan 2016

Diana Varisova via Wikimedia Commons
Connectivity the critical requirement in the 'contact centre anywhere'

The concept of the contact centre has evolved dramatically over the decades, from manually operated switchboards to automated call distribution...

By Andre Deetlefs 22 Jan 2016

©Daniel Kaesler via 123RF
IBM boosts cloud offerings with Ustream buy

Technology world centenarian IBM has boosted its internet cloud offerings with the takeover of live video streaming services firm Ustream.

22 Jan 2016

Devices start ordering refills from Amazon online shop
Devices start ordering refills from Amazon online shop

SAN FRANCISCO - Amazon on Tuesday announced the arrival of devices that order their own refills from the online retail titan...

21 Jan 2016

©bowie15 via 123RF
Broadband a small part of the solution to digital divide

It is evident that telecommunications and connectivity within developed countries is continually gaining impetus, becoming more advanced...

By Eckart Zollner 21 Jan 2016

©prykhodov via 123RF
Cell C does not support OTT regulation

MTN and Vodacom have declared war on consumer interests. The infamous duopoly wants to...

By Jose Dos Santos 20 Jan 2016

©Marcel de Grijs via 123RF
Netflix an alternative to expensive TV services

What kind of internet data and streaming capacity is necessary to make use of a service like Netflix - and is it an affordable alternative?

By Greg Wright 20 Jan 2016

©diego cervo via 123RF
The face of Africa changed by tech startups

Euromonitor International's WTM Global Trends Report 2015 reveals that technology startups are flourishing across Africa which is helping boost the economy...

20 Jan 2016

©dotshock via 123RF
IT megatrends lead to new customer needs

As customers deal with long accepted mega trends like the move to the cloud, increasing demands for security and compliance, anywhere computing...

20 Jan 2016

©ninamalyna via 123RF
IDC looks back on 2015

IDC looks back at their top 10 predictions 2015 for Africa to see which their predictions came true and which were off the mark...

16 Jan 2016

FirmBee via pixabay
Visa Prepaid integrated into Oxigen Wallet through ZAZOO technology

ZAZOO has partnered with Oxigen Services India to seamlessly integrate its mobile virtual card (MVC) technology to power Visa Prepaid into Oxigen Wallet...

15 Jan 2016

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