- Integrated systems offer efficiency, control for franchise businesses 1 Mar 2007 08:52
- Customers – your most valuable asset 20 Feb 2007 09:10
- How to deal with cranky old customers 5 Feb 2007 15:52
- Telkom creates new challenge for call centres 6 Dec 2006 16:43
- iBurst opens high-tech showroom 1 Nov 2006 18:32
- Customer care blog for iBurst 19 Oct 2006 14:13
- Finally! Affordable CRM for both David and Goliath 26 Sep 2006 14:12
- Turning customer service into a profit centre 12 Sep 2006 15:27
- Benefits of customer retention strategies 25 Aug 2006 14:25
- Helping to build customer relationships 5 Jun 2006 12:09
- Call for CRM papers for best practice casebook 26 Mar 2006 11:55
- You can fire customers 9 Jan 2006 12:44
- BEE vendor management software solution 11 Dec 2005 12:59
- Virgin Atlantic frequent fliers can take their miles to outer space 7 Dec 2005 12:29
- Cape contact centre industry hits 39% growth 30 Nov 2005 12:24
- Microsoft CRM 3.0 demo coming soon to a dialogue box near you 24 Nov 2005 12:57
- 2010 is five years away - and our service still sucks 2 Nov 2005 13:37
- Evolving Consumer Relations Marketing in a new Digital World 8 Sep 2005 13:00
- Meeting contact centre requirements 24 Aug 2005 12:34
- South African CRM Forum launches 13 Jul 2005 12:35
- CRM does not equal 'customer service' 27 Jun 2005 16:51
- Number crunching 13 Jun 2005 14:39
- Contact Centres to participate in global benchmarking study 30 May 2005 11:10
- Loyalty not dead in South Africa 6 Apr 2005 12:45
- The power of effective consumer relations 9 Dec 2004 12:25
- Eskom reaches CRM milestone 23 Nov 2004 11:43
- Ensuring that your CRM solution succeeds 4 Nov 2004 11:42
- South Africa hosts offshore customer management international conference 27 Oct 2004 14:23
- SMS versus the dinner time call - getting CRM right 16 Sep 2004 15:24
- It's about the people, people! 15 Sep 2004 14:40
- If you're into CRM, I just want to say one word to you: 'plastics' 30 Aug 2004 12:58
- Boosting practical customer management 16 Aug 2004 14:47
- The Service Equation 29 Jul 2004 20:19
- Keep your customers, boost your profits 22 Jul 2004 14:55
- Choosing a CRM provider: Critical selection factors 14 Mar 2004 14:45
- Days of cold calling are numbered as customer segmentation takes off 11 Feb 2004 14:07
- CRM forecast for 2004 7 Jan 2004 15:10
- Siebel, IBM brings CRM OnDemand to local market 8 Dec 2003 15:14
- Let’s avoid those Costly Rotten Mistakes 2 Dec 2003 15:13
- Contact centres fail to provide adequate selling skills to agents 1 Dec 2003 06:58
- No matter what you do, it's always about the customer 26 Nov 2003 12:54
- Talk is cheap – or is it? 19 Nov 2003 15:29
- The cost of dealing with corporates 31 Oct 2003 16:04
- O&M facilitates launch of Customer Futures concept in SA 29 Oct 2003 14:47
- Validate and verify to ensure customer data quality 15 Oct 2003 07:49
- True analytical customer intelligence pays off 25 Sep 2003 17:36
- Weak protection of consumer privacy by SA websites 4 Sep 2003 18:00
- A silent killer is ripping more than R250m out of SA business each year 1 Sep 2003 15:27
- SA's most rewarded consumers revealed 14 Aug 2003 15:23
- Short-term focus leads to long-term erosion of value 11 Aug 2003 21:55
- SA's most rewarded consumers 27 Jul 2003 22:08
- CRM via technology can be flawed 1 May 2003 05:21
- Why analysts get it wrong so often 23 Mar 2003 13:37
- Brand response campaign for WorldVision SA 'an unparalleled success' 19 Mar 2003 01:00
- Customer Management: 10 questions to ask yourself 27 Feb 2003 09:07
- Customer Management in 2003 27 Jan 2003 13:58
- Banks' handling of complaints considered poor 12 Dec 2002 10:19
- CRM to rebound 22 Nov 2002 14:42
- It's not what you know it's how you use it 16 Oct 2002 09:12
- Ster-Kinekor redefines CRM 9 Sep 2002 12:41
