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Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

African Reputation Index defines corporate reputation

While 80% of people will not buy from a company with a damaged reputation, the good reputation of a company brings with it benefits such as allowing it to charge a premium for its products...

By Danette Breitenbach 16 Mar 2017

Cash-strapped consumers seek value not ‘specials'

South African consumers look beyond price when actively seeking value for money while grocery shopping, with their perceptions of physical characteristics...

14 Mar 2017

Uganda and Botswana have highest rates of female entrepreneurship

Mastercard has released the results of its inaugural Index of Women Entrepreneurs...

8 Mar 2017

Top 10 consumer trends for 2017 launched

The Euromonitor International report, ‘The top 10 consumer trends for 2017', which analyses the trends that will shape the consumer landscape in 2017 is now available for download...

18 Jan 2017

KPMG survey details what online shoppers really want

A new report by KPMG International analyses the online shopping preferences and behaviours of more than 18,000 consumers in 51 countries, by geography, generation and product category...

18 Jan 2017

Pokemon Go, Trump top Google trend list

The past year was a big one for Donald Trump, but also for Pokemon Go...

29 Dec 2016

Massive scope for mobile growth in Kenyan retail market

A new Nielsen study on Kenyan retailers and technology reveals that despite the massive uptake in mobile usage in Kenya, there is still significant scope for growth in the market, particularly in the retail environment...

Issued by Nielsen 26 Apr 2016

Sub-Saharan Africa still offers opportunities to investors

Sub-Saharan Africa is expecting a real GDP growth of +4% in 2016 - up from 2015, making it still a viable region for investment...

4 Apr 2016

Sub-Saharan Africa presents varied view of consumer confidence levels

The latest Nielsen Consumer Confidence Index (Q3) shows a varied view for sub-Saharan Africa as despite it having increased by five points in Ghana (99) in the third quarter, it decreased five points in Nigeria (127), the first decline since inception of the CCI in quarter 3 of 2014...

Issued by Nielsen 24 Nov 2015

Deloitte releases African Powers of Retailing report

The top 25 African retailers have a presence in 21 countries on a continent where strong economic progress over the past decade is reflected by the fact that 10 of these leading retailers now come from countries outside the traditionally dominant South African market...

4 Nov 2015

What drives consumer conversation on social media?

Sub-Saharan African consumers see the value of new payment solutions and are demanding more innovative ways to pay, MasterCard has disclosed at Retail Congress Africa in Cape Town...

3 Nov 2015

A long breath needed to invest into Africa

The 2nd African Retail Development Index, released on Tuesday, serves to emphasize once again that Africa has to be viewed as a set of different countries...

By Danette Breitenbach 10 Sep 2015

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International

Four key trends of African design in 2017/18

WGSN, a London trend forecasting company for fashion and creative industries, held a recent press event in Cape Town to unveil the four key trends that will be at the forefront of African design in 2017 and 2018.

1 day ago

Alibaba backs decision to add video games to 'Asia Olympics'

BEIJING, China - Online retail giant Alibaba on Thursday batted down criticism over a decision to add e-sports to the lineup of the 2022 Asia Games in China, responding to scepticism about an event it will play a major role in promoting.

21 Apr 2017

Apple touts greater use of recycled metal in gadgets

NEW YORK, US - Apple wants to "one day" end the need to mine materials from the earth to make its gadgets, the technology giant said in its annual environmental responsibility report out Thursday.

21 Apr 2017

Amazon, Flipkart battle in India for e-commerce's 'last frontier'

NEW DELHI, India - With 100 million new internet users every year, Amazon is betting big on India, but a major new investment in homegrown rival Flipkart means the battle to dominate the fast-growing e-commerce market is set to heat up.

20 Apr 2017

Tesco dives into red on accounting scandal

LONDON - Supermarket giant Tesco revealed on Wednesday that it fell into an annual net loss of 40 million due to a costly accounting scandal at Britain's biggest retailer.

13 Apr 2017

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