NCC scores Airtel high in quality of service

Barely two weeks after launching a robust network campaign in demonstration of its extensive network coverage in Nigeria, industry regulator, the Nigerian Communications Commission (NCC) has scored Airtel high in key Quality of Service parameters, saying the leading telecoms operator has met all targets in Key Performance Indicator (KPI) Measurements carried out in December 2012. 22 Apr 2013 10:35

Stratplanning

Strat planning for client service and non-planners: Cape Town, 10 April

[Issued by Stratplanning] A one-day course for client service to fulfil their role more effectively will take place in Cape Town on 10 April. The course is also suitable for PR practitioners as well as those who do not have planning as a line function. 3 Apr 2013 11:12

[2013 trends] SA's youth trend-o-meter

[HDI Youth Marketeers Team] Young South Africa is savvier than ever before. If you are looking for a smart and discerning prosumer, this group of kids, teens and young adults will give you more kicks than you've ever bargained for. They know just what they are looking for from any brand, and this makes them that much more satisfying to please. Here are a few trends to look out for in 2013. 31 Jan 2013 11:30

Etisalat wins NCC Awards for service, customer care

Nigeria's growing telecommunications service provider, Etisalat has received two awards from the industry regulator, the Nigerian Communications Commission (NCC). The awards are for Excellent Service and Effective Collaboration with the Consumer Affairs Bureau to Ensure Access to Customer Care Helpline, and for Regular Attendance and Effective Participation at all NCC outreach programmes. 19 Nov 2012 12:24

Nigeria's LASAA boosts stakeholder engagement with Skype

Lagos State Signage and Advertisement Agency, reportedly Nigeria's first structured outdoor media regulator, is set to introduce Skype video as part of steps to improve customer engagement and delivery of its services to stakeholders. 26 Sep 2012 10:36

Airtel, GlaxoSmithKline partner in health awareness campaign

As part of its corporate social responsibility (CRM) programme to empower Nigerian children with quality education via its adopt-a-school initiative, telecommunication services provider, Airtel together with research-based pharmaceutical and healthcare company, GlaxoSmithKline (GSK) embarked on a health awareness campaign at a public school in Lagos, Nigeria. 12 Apr 2012 12:35

Zain Nigeria awarded at 2009 NITTA

LAGOS: Zain Nigeria, at the weekend, was awarded Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA). 25 Nov 2009 07:29

Zain Nigeria's call centre commences operations

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks. 29 Jul 2009 10:13

Skills shortage impacts on customer care in Nigeria

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology. 8 Dec 2008 13:57

UBA launches tourism paycard in Nigeria

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16

Thuraya to expand services in Nigerian market

[Jonah Iboma] Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. 4 Apr 2008 09:53

Quality of service committees to investigate networks

[Jonah Iboma] The quest towards finding a lasting solution to the lingering poor quality of services being offered by operators has made the Nigerian Communications Commission to go some extra miles. Besides issuing warning to operators to ensure that they upped the quality of services they offer end-users, the NCC also has set up four industry-wide committees to address the problem. 22 Oct 2007 10:00