4 Apr 2011


Game on.

The time all consumers have been waiting for, and many companies have been dreading, finally arrived on Friday - the new Consumer Protection Act is officially in business. On the subject today, Chris Moerdyk queries whether the Act has opened a legal loophole for comparative advertising, while Matthew Balcomb discusses the necessity for accurately logging consumer complaints - especially if one winds up in court. So make sure all your bases are covered, the game is on.


Shan Radcliffe, Retail editor
Please send retail news to: retailnews@bizcommunity.com
Responses to this column welcomed in our new online editor's column archive.
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Top stories



Editorial news

Retail


Brewers' mega-deal looks hard to quaff
[Adele Shevel] Talk of a merger of AnheuserBusch InBev (AB InBev) and SABMiller has raised the question of whether megamergers are still possible. Read more >>

Two Oceans Wines team up with SASSI
In the first phase of its collaboration with the Southern African Sustainable Seafood Initiative (SASSI), Two Oceans Wines is funding the printing of wallet-sized information cards that identify those fish than can be eaten without danger of depleting resources. Read more >>

New consumer, new attitude
[Dave Nemeth] Following this current recession, will see the emergence of the 'new consumer', who has a new set of standards and ethics, particularly when it comes to spending those hard earned Rands. Read more >>

Kraft Foods 'double in five' plan looks to Africa
[Zeenat Moorad] Kraft Foods SA on Monday, 28 March 2011, said it had invested R160 million in a pilot skills programme in its sub-Saharan African operations as it positioned itself to double its revenue in five years in an increasingly competitive fast-moving consumer goods (FMCG) market. Read more >>


Associations


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Banking & Finance


Rising consumer debt a concern
[Brendan Peacock] While the ability of South Africans to service their debt appears to be improving slowly, rapid growth in unsecured lending is potentially worrying as interest rates are expected to go up later this year. Read more >>

Anna Jones new Southern African MasterCard area head
The area head position for Southern Africa is a new role created by MasterCard Worldwide as part of a recent organisational restructure of the company's Middle East and Africa division. It will be headed up by Anna Jones, who has held positions at some of the world's leading strategic and management consulting firms, including McKinsey & Company and PWC. She has a MSc in Management from London Business School and a BSc from Manchester University. Read more >>

Brand news


New brand campaign for Snackworks
Late last week, the company responsible for South African brands such as Bakers, Pyotts, Provita, Baumann's and Willards, Snackworks unveiled new packaging and a 180-degree new brand campaign. Read more >>

Waka Waka wines for Germany
Perdeberg Winery will produce a range of wines known as Waka Waka for its new German partner REH Kendermann for the German and international market. The range will initially offer three wines: a Sauvignon Blanc/Chenin Blanc, a Shiraz/Cabernet Sauvignon and a Merlot/Cabernet Sauvignon blend. They will be available from May 2011, priced at around EUR 4.99 per bottle. Read more >>

Whisky Magazine selects South African distillery as icon
Whisky Magazine's Icons of Whisky, established to acknowledge the people and the places behind the world's best whiskies, has named The James Sedgwick Distillery, situated at the foothills of the Bain's Kloof Pass in the Boland town of Wellington, as the 'Best Brand Innovator'. The award is in recognition of the state-of-the-art facilities at the distillery as well as the innovative whiskies it produces. Read more >>


Clothing & Textiles



Commercial property


Quarry shopping centre to be revamped
The Quarry shopping centre in Hilton, KwaZulu-Natal, which was recently purchased from Old Mutual by a consortium of investors, is to undergo a major revamp. David Keal, who represents the consortium, says the major redevelopment will take five months to complete at an estimated cost of R10 million. Built in 1993, the centre comprises 6300sqm of retail and 1700sqm of office space and is noted for its location on the edge of a former quarry, now water-filled and attractively landscaped. Read more >>


Corporate Social Investment



CRM



e-Commerce



Exhibitions & Events


Halaal component increases at AB7
Halaal World, an integral part of Africa's Big Seven (AB7) Food & Beverage trade exhibition, will showcase global trade opportunities in the Halaal food and beverage market at Gallagher Convention Centre in Midrand, Johannesburg from 17-19 July 2011. Read more >>

First facilities show from Montgomery Africa
Montgomery Africa will produce its first South African facilities management expo, Facilities Show Africa 2011 at Gallagher Convention Centre from 6-8 September 2011. It will run alongside one of Africa's biggest and most prestigious security events, IFSEC South Africa 2011 and Occupational Safety and Health (OSH) Expo Africa. Read more >>


FMCG



Green sustainability


Climate change heroes applauded
The second annual Climate Change Leadership Awards (CCLA) held at the Sandton Sun Hotel in Johannesburg on 29 March 2011 saw a threefold increase in entries from inspiring organisations that care about South Africa's 'green economy' and a sustainable future. Read more >>


Hospitality



Import/Export


Opening trade with central Europe
The Visegrad group, consisting of a four central European countries, Poland, Slovakia, Czech Republic and Hungary, addressed the business community of South Africa at an investment seminar in Cape Town at its headquarters on 31 March 2011 to introduce trade and investment opportunities, within various sectors, between these countries and South Africa. Read more >>

Logistics


More strategic approach for road freight industry
[Francois van Rensburg] Recent national supply chain research studies have demonstrated the depth of the logistics problems the country faces very graphically. The CSIR's latest State of Logistics report, dating its findings back to 2009, notes a decline in the overall cost of logistics to 13,9%, driven by the drop in trade volumes brought on by the global recession. Read more >>

Manufacturing


PPI rises to 6.7% in Feb
The Producer Price Index (PPI) in February increased more than expected in February, rising to 6.7%. Read more >>

Merchandising


Boosting sales with retail displays
[Willem de Bruine] Increasingly, the challenge in retail marketing is to help the customer to buy rather than trying to sell him/her something. Among an endless range of retail marketing ideas, those that stand apart from the rest originate from one-of-a-kind concepts that give customers a practical and visually attractive reason to make a purchase. Read more >>

Packaging


Labelling hazards for manufacturers
[Gerda Bouwer, Kagisho Manyashi and Jenny Pienaar] In an effort to protect consumers, the government has published new regulations relating to the Act which is the primary legislation governing the sale, manufacture, distribution and import of foodstuffs in South Africa. This will come into force on 31 March 2012 and are commonly referred to in the industry as Regulation 146. The effect of the new regulations is far reaching and has very wide implications for the industry. Read more >>


Regulatory


Logging customer complaints
The Electronic Communications and Transactions (ECT) Act imposes stringent record-keeping compliance requirements on organisations, compelling them to keep accurate records of all telephonic and other electronic interactions with consumers for at least three years. Manual recordings and reports, in particular, are no longer sufficient, particularly if disputes arise with the implementation of the Consumer Protection Act. Read more >>

CPA still applies to small municipalities
By way of a Government Gazette notice on 14 March 2011, the Minister of Trade and Industry delayed the application of the Consumer Protection Act (CPA) to small and medium capacity municipalities but this notice was in contravention of the Act's 20 business day requirement. Read more >>


Research


Using corporate governance to strengthen brands
Global credit rating company, Fitch Ratings, has released a report stating South African corporate governance practices are considered relatively mature compared to emerging market peers, but they remain underdeveloped by international market standards. The organisation believes that further improvements are required, regarding transparency and disclosure of interim financial reporting and related party transactions and internal audit processes. Read more >>

Cape Town tourism survey shows positive results
Cape Town Tourism has revealed the results of its 2010/2011 Summer Tourism Survey, based on polls of member organisations, attractions, services and visitors between December 2010 and February 2011. Read more >>

Jan income from food, beverages industry up
SA's food and beverages industry generated a total income of R2.9 billion year on year (y/y) in January, representing a 3.7% rise on the R2.7 billion recording in the previous reporting period, according to data released by Statistics SA on Monday, 28 March 2011. Read more >>

Retail marketing


Is a legal loophole opening for comparative advertising?
[Chris Moerdyk: @chrismoerdyk] The new Consumer Protection Act seems to be in direct conflict with South Africa's ban on comparative advertising. According to the act, the consumer has a right to information about products and services, namely, "consumers must be provided with the facts needed to make informed choices." And there is only one way that any consumer can make an informed choice and that is comparative advertising. Read more >>

Retailers



Supply chain



Training



International news
CMOs and Twitter - have they joined the celebration?
[Willem Smit] LAUSANNE, SWITZERLAND: Twitter users now send more than 140 million Tweets a day. With more than 20% of the tweets being related to products and/or brands, this means that every day 28 million tweets potentially concern your brand or company. Read more >>

American Express wins first MIPTV Brand of The Year Award
PARIS, FRANCE: The first MIPTV Brand of the Year Award will be presented to American Express on Tuesday 5 April, in Cannes. The MIPTV Brand of the Year Award recognises a global brand for outstanding contribution to the development and production of branded entertainment programming. Read more >>

The Bees are back in town!
NEW YORK, US: Just last week the Bees Awards were postponed, but the troubles appear to have been sorted out, and you can submit your entries. The deadline is 15 April. Read more >>

Top 50 US web properties, February 2011
RESTON, US: comScore, Inc has released its monthly analysis of US web activity at the top online properties for February 2011 based on data from the comScore Media Metrix service. Read more >>

Asian contact lenses markets perform well
SINGAPORE: The contact lens industry continues to perform well in 2010, registering a healthy 12% growth across the five combined markets monitored by GfK Asia - Hong Kong, South Korea, Singapore, Malaysia and Taiwan. According to GfK's full year retail audit findings, all these markets expanded in value within the range of 9 to 12%. Read more >>

More International news...


Company news

FMCG


Elizabeth Arden statement on the passing of Elizabeth Taylor - Elizabeth Arden
E. Scott Beattie, Chairman and Chief Executive Officer of Elizabeth Arden on the passing of Elizabeth Taylor. Read more >>

Pringles brings you the rugby gees! - Fore Good Investments
Pringles are giving consumers the chance to win 4000 amazing Rugby ticket's and autographed Rugby jerseys. Read more >>

Win fantastic prizes every month with Sasko Bakeries! - Sasko Bakeries
You can win great prices every month with Sasko Bakeries! For more details watch e.tv, SABC 1, 2, 3 and DStv or see the in-store leaflet for more details. Read more >>

Franchising


Rub shoulders with the stars - Tiger Wheel & Tyre
The school holidays are once again upon us. In preparation for the Easter rush Tiger Wheel & Tyre has a trip up for grabs with the purchase of any two or more big brand tyres. Read more >>

Logistics


IMPERIAL Logistics further extends petro-chemical expertise - IMPERIAL Logistics
IMPERIAL Logistics has acquired 60% of 777 Logistics, the bulk petro-chemical transporter responsible for the transportation of Sasol Oil fuel and Sasol Chemical products. Read more >>

Shipping & Transport


IFS SmartFreight set to shake up the South African freight industry - Interactive Freight Systems
Interactive Freight Systems, a global provider of multicarrier Transport Management Systems, recently announced announced a distributorship agreement with South African based Interactive Freight Systems South Africa to jointly sell, implement and support IFS's core product IFS SmartFreight® throughout South Africa. Read more >>


Motoring
New vehicle sales revving high
[Henrie Geyser: motoring editor] New vehicles sales grew by 22.8% in March compared to the same month last year and were up 8.8% up on February sales with 53 478 new units sold. Read more >>

Stylish, sporty Suzuki Swift
[Henrie Geyser: motoring editor] Suzuki's second generation Swift has arrived in South Africa bragging with new looks, a completely new engine and several smart goodies to enhance its popular compact hatchback. Read more >>

Motorists to benefit from new Act
[Henrie Geyser: motoring editor] Selling a used car just won't be the same for car dealerships wanting to off-load a dicey vehicle to an unsuspecting buyer, thanks to the new Consumer Protection Act. Read more >>

More Motoring news...


Travel
Biz.Travel Q&A with Sandro Fabris
[Brian Berkman: contributing editor, travel] Sandro Fabris is regional managing director of Orient-Express Africa. Brian Berkman, Biz.Travel's contributing editor, had a chat with Fabris about one of Cape town's most iconic hotels, The Mount Nelson. Read more >>

Think before you fly
[Mark Dixon] Do you remember when air travel was a pleasure and a privilege? No? Well, to be honest, nor do I, although I remember growing up to think that flying was glamorous and exciting. Read more >>

SA holiday makers are no beach bums
South Africa's warm climate, endless adventure hiking trails and some of the best beaches in the world, has seen a new trend in holiday demand - more 'active' getaways to countries abroad, according to Thompsons Holidays. Read more >>

More Travel news...


BizLounge
SAMAs coming to Joburg
The 17th Annual MTN South African Music Awards will be held at Montecasino, Johannesburg on Friday, 20 and Saturday, 21 May, 2011. There will be a weekend-long live music celebration with multiple stages. Read more >>

Double Adaptor; it's like Britney Spears "getting down" to Metallica
[Ruth Cooper] Double Adaptor are storming up the local electro dance scene and have now set their pretty eyes on conquering the Euro market. In April they will be taking some of those sexy beats and vivid visuals to Germany, Italy and the Czech Republic. We chatted to the brothers, Email Checkerr and Flikkerr aka Tim and Dan Apter about their upcoming tour and a future of "bigger parties and brighter lights." Read more >>

[So Queer] Deadly spotlight
[Siphosethu Stuurman] Longevity in the light of fame is something that eludes most of today's celebrities. For most, their time in the limelight is no more to be relied on than the Proteas performance in the Cricket World Cup. However, an extraordinary few manage to keep the fire burning until the very end. The late Elizabeth Taylor was one of those exceptional Hollywood stars and was often referred to as the last surviving link with the golden age of Hollywood. Read more >>

Trials, tribulations and frustrations - Love at First Fight
[Ilse van den Berg] Love at First Fight is a fun roller-coaster ride through the trials, tribulations and frustrations of relationships. We attended the opening night of the show on 23 March and, as always, there was a warm and welcoming ambiance at Kalk Bay Theatre with guests eating, laughing and socialising before the show. We were heartily welcomed with some cheese and wine in the upstairs restaurant and bar area. Read more >>

More BizLounge news...


People on the move
  • Fima appoints Dave Bragge - more info
  • Carolynn Teague joins Bloom Marketing as Account Executive - more info


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Quotes
"Life is like cooking: before choosing what you love, try everything." - Paulo Coelho
"When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps." - Confucius
"Design can be art. Design can be aesthetics. Design is so simple, that's why it is so complicated." - Paul Rand
"Great ability develops and reveals itself increasingly with every new assignment." - Baltasar Gracian
"If you can believe it, the mind can achieve it." - Ronnie Lott


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