Research most commented

Securing your Wordpress website
Securing your Wordpress website

If you've got a website that's based on Wordpress, you're part of the 76.4 million (according to reports) people who have websites that use the Wordpress content management system (CMS)...

By Ryan Murphy 4 Mar 2015 15:11

Partnership uplifts kids - Primedia Outdoor
Partnership uplifts kids

The Maluti-a-Phofung Local Municipality, in partnership with Primedia Outdoor, has offered a helping hand by donating 40 school uniforms and 400 school bags to the learners of the Sentebale Primary School at Intabazwe (42 Hill) near Harrismith.

Issued by Primedia Outdoor 4 Mar 2015 13:36

New online home for CoreXalance - CoreXalance
New online home for CoreXalance

Last year CoreXalance embarked on the challenge of rebranding our entire company. This rebranding involved not only changing our logo, corporate identity and website but also changing our role as an Industry Credit Risk Management Company to an Association Management Company that specialises in Industry Intelligence.

Issued by CoreXalance 4 Mar 2015 13:20

New research company to offer clients competitive online insights - DigitLab
New research company to offer clients competitive online insights

Tapping into and conquering online marketing is something that interests every clear-headed marketer. But not every company - very few in fact - have the in-house expertise to tap into the metrics to help them accomplish this goal. Hence, Monocle...

Issued by DigitLab 3 Mar 2015 11:39

Chris Moerdyk
Why customer service is so bad

One of the main reasons why customer service in South Africa is pretty much atrocious is because staff attend customer service training courses...

By Chris Moerdyk 3 Mar 2015 05:02

Prism Awards entries top out again
Prism Awards entries top out again

This year's entries for the annual Prism Awards, being announced on 19 April 2015, again attracted record entries, particularly in the Launch of a New Product, Service or Category. The judges will have to evaluate 213 entries across 37 categories.

2 Mar 2015 15:36

German video-on-demand launches in South Africa
German video-on-demand launches in South Africa

ProSiebenSat.1 Welt has announced the launch of a video-on-demand mobile app and website that allows German expats based in South Africa and 15 other countries to view German produced shows around the clock.

2 Mar 2015 11:56

Anton Harber
One step forwards, one back for democracy

If journalists in Zimbabwe had stood up in that country's parliament to protest against interference with their cellphone signals, they would have been laughed out of the place...

By Anton Harber 2 Mar 2015 06:14

Introducing the outside-in customer experience
Introducing the outside-in customer experience

If your idea of offering good customer experience is based on the 4-star rating you just received, you may be in for a surprise, says Qaalfa Dibeehi, Forrester Research's Customer Experience lead for the EMEA region...

By Leigh Andrews 27 Feb 2015 08:00

Sid Peimer
Five beliefs about strategy execution that are just plain wrong

At the conclusion of strategy sessions we identify objectives and allocate responsibilities with timelines. It's all very clear. But why then has it been found that strategy execution is the number one challenge facing global CEOs - even more important than innovation and geopolitical stability? A recent article in the Harvard Business Review alludes to the reasons why. In an (ongoing) study of 8,000 managers in 250 companies spanning a period of nine years, we find out that our most logical assumptions about why strategy execution fails are just plain wrong. [1]

By Sid Peimer 26 Feb 2015 06:17

The death of SEO and the rise of Optimisation - Knowledge Resources
The death of SEO and the rise of Optimisation

The SEO services we all understand and offer are evolving radically and will not leave us unscathed. The true measurement of success in 2015 is Optimisation.

By Ryan Sauer, Issued by Knowledge Resources 25 Feb 2015 12:57

Service versus sales: a new era of customer demands
Service versus sales: a new era of customer demands

The advances in technology, economic pressures and shifting cultural norms have resulted in consumers looking for cheaper goods and more convenient ways of accessing them. New models of personal ownership are gaining attention in many industries based on the idea that people are increasingly interested in consuming and paying for temporary or limited access to goods and services, rather than purchasing them outright.

25 Feb 2015 07:59