Kantar TNS, one of the world's largest research agencies, and Qualtrics, the leader in experience management, have announced a global partnership to help organisations put customers at the heart of their business. The strategic alliance brings together Kantar TNS's worldwide network of customer experience research, access to a rich database of over 19 million interviews, end-to-end platform implementation, smart analytics and activation, with the powerful Qualtrics Experience Management Platform, the world's only integrated experience solution.
Kantar TNS 5 hours ago
According to Forrester's 2017 Customer Experience (CX) Index, 30% of companies will see declines in the quality of their customer experience performance in 2018, placing their businesses at risk.
Bradley Elliott 8 hours ago
Africa is at an interesting and exciting crossroads in its history. The predicted ease with which globalisation would be adopted is being questioned and nationalism is rising. Yet the continent is becoming an economic, political and cultural melting pot. It is inevitable if Africa is going to truly rise.
Mimi Kalinda 9 hours ago
It is so difficult nowadays to even project what is going to happen tomorrow, that I don't have 10 things that are going to happen next year! But these are my pointers for 2018.
Karabo Denalane 9 hours ago
Media freedom is a right of all South Africans and not a limited mandate of editors and journalists. Last year the South African National Editors Forum (Sanef) launched a refresh of its brand - the first in 21 years - that included a positioning and narrative review to make the citizens of this country aware of that.
Danette Breitenbach 11 hours ago
We recently saw a global clothing retailer unwittingly become the target of consumer fury locally, as a result of their sizing. A disgruntled customer pointed out on social media the visible disparity between the store's sizing compared to other local retailers' size equivalent, with the retailer in question responding that their sizing was in line with EU standards.
18 Jan 2018
Kenyan incubator Nailab has announced the 15 startups that will take part in its Make-IT accelerator programme, designed to strengthen entrepreneurs' skills for scaling their businesses.
Tom Jackson 18 Jan 2018
In the age of technology, the digital marketing and media industry continues to evolve at breakneck speed and consumers are becoming more and more technologically advanced.
Boo-Yah! 16 Jan 2018
Once upon a time, 800 words on a page with a stunning image were enough to inspire customers to travel to a destination, stay in a resort or visit an attraction. Travel was one of those high-ticket items one didn't get to experience before it was bought. We were content not to experience what we were being sold, relying on the vivid pictures painted in words to entice us to crack open our passports and venture to far-off lands.
Natalia Rosa 15 Jan 2018