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Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On, Mr Price score well on customer-centricity
Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On, Mr Price score well on customer-centricity

A survey, conducted by dunnhumby, the ‘Customer-Centricity Index' (CCI) reveals that SA's most successful apparel retailers are those with a high focus on ‘customer-centricity'...

2 days ago

Sergey Nivens ©
Thomson Reuters, Oxford Business Group sign distribution agreement

Users of Thomson Reuters financial platform, Eikon, can now access Oxford Business Group's full range of research on emerging economies...

2 days ago

Why organisations still struggle to digitally transform - report
Why organisations still struggle to digitally transform - report

Veeam commissioned ESG to survey more than 1,000 business professionals and senior decision makers for the sixth annual Veeam Availability Report... [infographic]

3 days ago

Social media analysis report on RSA protest actions
Social media analysis report on RSA protest actions

Following the recent cabinet reshuffle and subsequent downgrade of South Africa's economic rating, there has been a surge in the number of public tweets and posts on related topics. Praesignis in partnership with Insights Radar conducted an advanced social media analysis on the protest actions...

By Ruan de Beer, Issued by Praesignis 26 Apr 2017

Rene van den Berg © –
In 10 years, magazine sales have halved

What does this mean? Well, lots of things, but it's certainly not the catastrophe many would have you believe...

By Chris Brewer 24 Apr 2017

South African Council of Shopping Centres Research Conference identifies new retail trends
South African Council of Shopping Centres Research Conference identifies new retail trends

The SACSC set a date for its Annual Research Conference aiming to keep delegates up to date with new consumer behaviour and shopping patterns...

24 Apr 2017

Image © Monnas Photography.
A truly sensory Experian experience

As the casualty list of digital disruption grows ever longer, it's time to focus on your specific customers and improve their overall experience of your brand or get left in the dust...

By Leigh Andrews 21 Apr 2017

rawpixel © -
Two weeks left to express your opinion on replacing Amps

Marketers and agencies have to express their interest in replacing Amps before 3 May 2017...

21 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.
Cementing the Mosaic of customer experience with Experian

A little over a month ago, Experian SA MD Simon Russell kicked off an exclusive media roundtable explaining their new Mosaic tool and the power for local marketers in finally creating a single view of their customers and targeting by interests rather than demographics...

By Leigh Andrews 20 Apr 2017

Anar Mammadov © –
Understanding the millennial market

Consultancy creates millennial business division...

20 Apr 2017

bacho12345 © –
Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

South African Customer Satisfaction Index puts Woolworths at top...

20 Apr 2017

LSM vs SEM
SEMs to replace LSMs over next two years

The new Socio-Economic Measure (SEMs) will replace the market segmentation tool, Living Standard Measure (LSMs), over the next two years. Kantar TNS feels this is a more accurate reflection of South African society in terms of how people live...

13 Apr 2017

(c) Dejan Bozic -
Media Inflation Watch releases Jan-Sep 2016 results

Following the top findings from Media Inflation Watch January to September 2016, as done by Mike Leahy, The MediaShop has the latest MIW figures...

By Belinda Kayton 13 Apr 2017

Abel Sithole
MBA students encouraged to view Africa from a new perspective

Addressing attendees at a panel discussion on the challenges and opportunities of doing business in Africa, Abel Sithole, senior research associate at the Institute of Futures Research (IFR) of the University of Stellenbosch Business School (USB), asked “What is Africa to you?”

13 Apr 2017

(c) Katarzyna Bialasiewicz -
Where is your audience? Survey indicates it could be on Facebook

Bespoke research, in the absence of in-depth industry media and social media behaviour and psychographics, allows Limelight Consulting to form custom segmentations and draw insights on new media and traditional media, thus driving business objectives...

12 Apr 2017

(c) Andriy Popov -
"Zuma should resign," say 7 out of 10 South Africans

According to the latest Kantar TNS mobile survey, seven out of 10 South Africans say that Jacob Zuma should resign as the president of South Africa. This comes in the aftermath of last week's cabinet reshuffle and the dismissal of both the Minister of Finance, Pravin Gordhan and his deputy, Mcebisi Jonas...

6 Apr 2017

Ad enhancement, not interruption: Capturing the moment
Ad enhancement, not interruption: Capturing the moment

Picture the scene: you're trying to share a video with a couple of friends to illustrate a point you've been arguing about for the last half hour. As the video loads, an ad pops up at twice the volume of what you've been playing before...

By Michael Nicholas & Duncan Southgate, Issued by Kantar TNS 6 Apr 2017

Creating effective ‘advertising' in the age of immediacy
Creating effective ‘advertising' in the age of immediacy

Just because social media enables us to respond immediately, does not mean that what we respond to has changed, or that any less time and effort needs to be devoted to creating shareable content...

By Nigel Hollis, Issued by Kantar Millward Brown 6 Apr 2017

The first 24 hours - What the world had to say about #JunkStatus
The first 24 hours - What the world had to say about #JunkStatus

Meltwater, the global online media intelligence provider, has released a report analysing editorial and social media responses in the first 24 hours following South Africa's recent credit downgrade to junk status...

Issued by Meltwater 6 Apr 2017

Dejan Bozic © –
Publisher Research Council launches Establishment Survey

The Publisher Research Council (PRC) has launched the Establishment Survey (ES), a collaborative partnership between it, the Broadcast Research Council (BRC) and the Advertiser Media Forum (AMF) so media owners, marketers and advertisers can use it as a strategic inter-media planning tool...

4 Apr 2017

Neuroscience research shows correlation between workspace design and sales results
Neuroscience research shows correlation between workspace design and sales results

Research shows a link between healthy workplace culture and working spaces, and the impacts these have on the heads, hearts and hands of staff that take your brand to market.

3 Apr 2017

(c) mikewaters -
Zuma loses support amongst urban dwellers

President Jacob Zuma's performance approval rating has dropped below its previous low of 21% in February 2016 to 20% in March 2017. According to Kantar TNS's omnibus survey, only 20% of all South Africans living in metropolitan areas feel that Zuma is doing a good job as president of South Africa...

31 Mar 2017

Why BEE deals fail and is there a better way?
Why BEE deals fail and is there a better way?

The graveyard of BEE deals is huge and this is sad. Based on an examination of many of these deals over the past 15 years or so, I think the reasons are fairly simple as to why many of them have failed...

By Brian Rainier, Issued by Pula Capital Partners 30 Mar 2017

Twitter eyes paid 'premium' service for power users
Twitter eyes paid 'premium' service for power users

WASHINGTON - Twitter has begun surveying members on a paid subscription service that would give frequent users more tools for using the social network for marketing, journalism and other fields...

27 Mar 2017

Too many agencies go over budget
Too many agencies go over budget

Daniel Marcus, CEO of Magnetic Software warns local agencies against letting bad budgeting habits trickle into their business operations and eat into profit margins...

27 Mar 2017

Askhat Gromov © –
The king is dead, long live the king!

Well, the AMPS funeral is over and several concerned bodies are making progress on instituting something with which to replace it...

By Chris Brewer 20 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

African Reputation Index defines corporate reputation
African Reputation Index defines corporate reputation

While 80% of people will not buy from a company with a damaged reputation, the good reputation of a company brings with it benefits such as allowing it to charge a premium for its products...

By Danette Breitenbach 16 Mar 2017

PAMS research out in October
PAMS research out in October

The first PAMS (Publisher Audience Measurement Survey), conducted by the Publisher Research Council (PRC), will provide media owners, agencies and marketers with an accurate new reading currency in South Africa...

14 Mar 2017

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