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Omni-channel retail, from product to customer focused

In the early 2000's, online retail threatened the "bricks & mortar" stores with extinction. The talk was of being "Amazoned", meaning Amazon.com would add your product line to its ever-expanding inventory and render you redundant.

By Kevin Lourens, Issued by NATIVE VML 23 Apr 2014 13:23

Creating shopping centres for consumers

A shopping centre is more than just bricks and mortar; it is a reflection of the evolution of consumers. Therefore, how a shopping centre's design reflects the values of its consumers plays an important role in its success.

By Danette Breitenbach 17 Apr 2014 07:58

Townships are the new black

The township is no longer a foreign land far away and its story is no longer one of the haves and have-nots. Townships are rocking and they have been for a while, but not everyone has cottoned on yet.

By Danette Breitenbach 16 Apr 2014 06:46

Bottom line: It's about Africa

Africa is the story, actually the big story is Africa*. This was the message from Malcolm Horne, of Broll at the fourth South African Council of Shopping Centres (SACSC) annual research conference.

By Danette Breitenbach 11 Apr 2014 09:35

Who says loyalty doesn't pay?

So many articles were written last year, making reference to the fact that loyalty doesn't pay. So many radio interviews, one of which I was part of, on Bruce Whitfield's Money Show, were questioning whether loyalty pays.

By Amanda Cromhout 9 Apr 2014 06:07

Protecting the supply chain

Sophisticated cyber 'gangs' are gaining traction, and they have not only the motivation, but the ability and techniques to carry out these attacks, which are happening more and more through a business' supply chain.

By Jayson O’Reilly 31 Mar 2014 11:58

Retailers need to get real

We've noticed in the retail environment that shoppers are really yearning for authentic experiences and there have been a few retailers already having success with it.

By Doug Mayne 26 Mar 2014 13:30

Taking your business online?

Here are six risk assessment questions you need to ask.

By Brendon Williamson 20 Mar 2014 11:15

'That changeroom experience was amazing,' said no one ever

Waiting in line to try on clothes can be a tiresome process and the least the customer expects is a friendly employee and a clean changeroom. Is that too much to ask?

By Kelly Summerfield 20 Mar 2014 08:00

Innovation is the key to thriving in a difficult retail market

South Africa's retailers will be under more pressure than ever this year to differentiate themselves in a cluttered and competitive environment. And this in a market where consumers are also under huge budget constraints.

By Pete Case, Issued by Gloo 12 Mar 2014 13:55

The importance of a brand story to your business

Humans are natural storytellers. From ancient cave paintings to Shakespeare's First Folio, people have always had an affinity for a well-told story. This is especially true in the world of commerce.

By Mark Porter 11 Mar 2014 14:27

Using animation to make sense of big data

There are a number of specialists who all contribute to analysing and interpreting big data. We'd like to add a less obvious specialisation into the mix, namely animation and gaming.

By Glenn Gillis 7 Mar 2014 06:54

Big data, big benefits

Most companies have heard about big data, and are vaguely aware of the benefits. Unfortunately, it remains a 'nice idea' but one whose benefits are not well understood.

By Gerald Naidoo 6 Mar 2014 07:10

SA vs Botswana: The Woolworths price difference

As the rand weakens and the pula strengthens, so consumers in Botswana find the gap in the cost of goods between South Africa and Botswana in Woolworths grows and not in their favour.

By Gwen Watkins 5 Mar 2014 16:02

U.S. shutdown proves how global the supply chain has become

The consequences of the shutdown were felt as far afield from the U.S. as here in South Africa, as was demonstrated by several of the reseller channels.

By Simon Campbell-Young 5 Mar 2014 14:30

How growing mobile technology can boost sales and insights for retailers

Reward-based initiatives offer retailers a perfect way to link their digital marketing spend to their point of sale, closing the loop between the two, and making digital ROI easier to measure and optimise.

By Pete Case, Issued by Gloo 28 Feb 2014 11:49

The right message at the right time

Retailers need to understand and engage with their customers. Customers want relevant information sent to them and this translates into retailers sending them the right message at the right time.

By Danette Breitenbach 20 Feb 2014 11:39

Tips for improving ecommerce customer service

Most people involved in ecommerce spend most of their time dealing with operations, inventory and policy. However, the most vital element of any business is the customer.

By Charles Mburugu 19 Feb 2014 09:49

Forecourts: Worth more than just a glance

Forecourts average 1,000 till transactions per day. If you look at the convenience market, the forecourt is today's 24/7 destination shop where you can buy anything from sweets to newspapers, ice to charcoal.

By Danette Breitenbach 12 Feb 2014 06:40

[2014 trends] Fashionably late

The most recent International Monetary Fund regional economic outlook for sub-Saharan Africa projects an accelerated GDP growth of 6% in 2014 from around 5% in 2013.

By Nick Schilperoort 7 Feb 2014 08:28

One size doesn't fit all: the change room dilemma

Why is it that you can only take a certain number of clothes into the changing room at a time? Do you really have to get dressed, go back out, fetch the other items you want and repeat the process again?

By Kelly Summerfield 6 Feb 2014 07:00

[2014 trends] Delivering value in a dynamic retail environment

The South African retail landscape has undergone massive change and is becoming increasingly dynamic with the influx of new local and well-known international brands.

By Brett Kaplan 4 Feb 2014 08:20

[2014 trends] The cash-strapped consumer

I believe this will be one of the biggest trends to shape the marketing landscape in 2014...

By Mike Taberner 3 Feb 2014 06:27

[2014 trends] 12 broad (but cherry-picked) trends

Our selection of trends is broad - but cherry-picked - to give you a sense of what the trends are, across a wide variety of industries.

By Dion Chang and Raleen Bagg 29 Jan 2014 09:26

Five ways CX CRMs revolutionise your sales machine

Any business looking to scale needs business processes. Good business processes take your company to the next level by automating functions that previously required management in the form of human capital.

By Aneesh Reddy 28 Jan 2014 14:35

[2014 trends] Mall and retail trends for 2014

I think that overall it's going to be a tough year for retailers, but those that truly embrace technology, focus on staff, their knowledge and deliver an authentic, world class experience could edge ahead of competitors.

By Doug Mayne 22 Jan 2014 06:22

Five kinds of customers and how to read their minds

Here's a question for all small business owners: Wouldn't it be nice to be a psychic, just for one day? To have the opportunity to peer inside the mind of employees, prospects and clients so you could exactly how to grow your customer base?

By Aneesh Reddy 21 Jan 2014 14:29

2013 was the year of the digital customer

2013 was another banner year for self-service in South Africa. We have seen the online market grow in leaps and bounds, with more and more people using their tablets, smartphones and PCs to do everyday transactions rather than standing in queues and waiting on hold for call centre agents.

By Kevin Meltzer 17 Jan 2014 14:00

[2014 trends] Business trends for online retailers

Having been a senior role-player in the e-commerce space for 13 years, these are some of my industry trend predictions for 2014.

By Gary Hadfield 17 Jan 2014 06:13

The future is personalised engagement

Given the pervasiveness of mobiles in South Africa, one would expect it to influence the retail sector greatly. However this is not the case says Jesse Green of Perk, a company that works with retailers to engage shoppers on their mobiles while in-store.

By Danette Breitenbach 16 Jan 2014 07:38