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How will you speed through the digital trough of disillusionment?
How will you speed through the digital trough of disillusionment?

Peter Sondergaard, Gartner executive VP for research, addressed CIOs and senior IT executives in his keynote at the annual Gartner Symposium/ITxpo in Cape Town...

By Ilse van den Berg 22 Sep 2017

#FreshConnections: Maryla Masojada on the state of fresh produce retail in SA
#FreshConnections: Maryla Masojada on the state of fresh produce retail in SA

Maryla Masojada from Trade Intelligence discusses the trends affecting the produce supply chain and their impacts on the way companies do business...

By Lauren Hartzenberg 12 Sep 2017

Why wait to build trust when you can generate it?
Why wait to build trust when you can generate it?

People buy from people they like and trust, all things being equal that is (but admittedly there comes a point where price saving compensates for lack of trust).

By Sid Peimer 22 Aug 2017

Stellenbosch Cabernet Sauvignon is 'wine futures' worthy
Stellenbosch Cabernet Sauvignon is 'wine futures' worthy

En primeur or 'wine futures', is a method of purchasing sought-after wines early while the wine is still in the barrel...

By Lauren Hartzenberg 19 Jul 2017

Putting people at the centre of multi-buy promotions
Putting people at the centre of multi-buy promotions

In the South African retail and manufacturing sectors, promotions have become a popular tool to attain growth...

By Lauren Hartzenberg 25 May 2017

Dervish37 © –
A little less conversation, a little more action

Why an integrated data platform is the key to aligning marketing, sales and service...

By Michael Bornheim 24 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention
#SeamlessAfrica: A masterclass in millennial engagement and retention

Millennials are known to be tech-savvy, socially engaged, have zero tolerance for delays and are always on the go...

By Lauren Hartzenberg 17 Mar 2017

#eComConfex: A crash course in cross-border e-commerce
#eComConfex: A crash course in cross-border e-commerce

As the CEO of the continent's largest online shopping platform, Nigeria-born Chris Folayan knows a thing or two about creating online experiences...

By Lauren Hartzenberg 27 Feb 2017

#BizTrends2017: Five steps to improve your lead conversion
#BizTrends2017: Five steps to improve your lead conversion

The inability for the automotive industry to embrace change is staggering. It's almost as if the only positive movement comes in the face of insurmountable evidence...

By David Sieff 11 Jan 2017

Retail sales growth expected to underperform economic growth
Retail sales growth expected to underperform economic growth

This year could prove to be a tough year for retailers, with real retail sales growth expected to underperform economic growth...

By John Loos 5 Jan 2017

Keeping the automotive show on the road amid declining new vehicle sales
Keeping the automotive show on the road amid declining new vehicle sales

Those of us in the auto industry haven't been surprised by the drop in new vehicle sales. We knew that 2016 would follow the downward trend of 2015...

By Mike Whitfield 12 Dec 2016

(c) prykhodov -
How to keep customers from abandoning your shopping cart

On average customers abandon items in their online shopping carts 69% of the time (an average from 34 different e-commerce studies). This is a shocking figure. The pessimist sees this as a failure to convert customers, but the optimist sees this as an opportunity to make more sales...

By Sven Hammar 30 Nov 2016

'Yule' struggle without solid Christmas sales
'Yule' struggle without solid Christmas sales

Mid-year seems a little early for Christmas planning, but retailers hoping to put the ho-ho-ho back into yuletide sales are well advised to start early...

By Aki Kalliatakis 25 Nov 2016

(c) rawpixel -
The pros and cons of Black Friday for small businesses

Black Friday is an American tradition that has quickly taken root in Africa. The large online e-commerce shops and the major retail chains in many parts of the continent will be splashing out with big promotions and marketing campaigns to get consumers to part with their cash...

By Anton van Heerden 23 Nov 2016

Branson launches Virgin's revamped insurance offering
Branson launches Virgin's revamped insurance offering

Not exactly known for his shy and retiring demeanour, Sir Richard Branson made an entrance for the launch of Virgin Money's new insurance product...

By Nicci Botha 2 Nov 2016

123RF
Slick complaint resolution tactics

How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

By Wynand Smit 24 Oct 2016

Boosting sales in contact centres
Boosting sales in contact centres

Call and staff costs are some of the biggest expenses in the contact centre...

By Wynand Smit 10 Aug 2016

Car prices rise as rand plummets
Car prices rise as rand plummets

As our currency further loses value, car prices are on the rise and South African car buyers are feeling the financial pinch...

By Ané Theron 1 Aug 2016

South African online retail reaches 1% of sales but needs innovative business models
South African online retail reaches 1% of sales but needs innovative business models

According to the World Wide Worx Online Retail in South Africa 2016 report, online retail has maintained a growth rate of above 20% for several years...

By Kevin Tucker 29 Jul 2016

Is that Pikachu in the dairy aisle?
Is that Pikachu in the dairy aisle?

The Pokémon Go frenzy is sweeping the globe, as the virtual reality game skyrockets to the top of the iTunes and Google Play gaming lists...

By John Fullmer 26 Jul 2016

#CommerceMonth: Online sales vs in-store sales
#CommerceMonth: Online sales vs in-store sales

The digital landscape is booming, but now that it seems possible to do and buy almost everything online, what's happening to our counterparts out there in the 'real' world?

By Angie White 29 Apr 2016

Lacklustre sales staff cost SA retailers dearly
Lacklustre sales staff cost SA retailers dearly

The indifferent attitude of South African retail sales staff when interacting with customers is not only costing retailers valuable sales but, in some cases, even delivering customers right into the hands of competitors...

By Sandra Steenkamp 14 Apr 2016

New vehicle sales slump further
New vehicle sales slump further

The slump in local new vehicle sales continued in February, spreading across all segments, including exports, to record a year on year drop of or 8.1% or 4,236 units...

By Henrie Geyser 2 Mar 2016

The retail numbers
The retail numbers

Real retail sales growth for October continued to record a reasonably healthy growth rate under the weak economic circumstances...

By John Loos 14 Dec 2015

Social enterprise is changing - Neil Robinson
Social enterprise is changing - Neil Robinson

Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

By Jessica Tennant 24 Jun 2015

Exports drive new vehicle sales
Exports drive new vehicle sales

Exports continue to drive local new vehicle sales and in April, 6,813 vehicles were exported, which represents a growth of 40.5% over the same month last year. ..

By Henrie Geyser 5 May 2015

How brands can reach black consumers
How brands can reach black consumers

Advertising and marketing strategies in South Africa are more often than not pitched to an imagined black consumer: homogenous, newly-moneyed, and still baffled by what to buy as well as in desperate need of a funeral policy...

By Peter du Toit 21 Apr 2015

Is your call centre doing justice to your brand?
Is your call centre doing justice to your brand?

As we move further into the world of e-commerce, e-education,e-administration and even e-society, first (and second and third) impressions are increasingly made not by your sales team...

By Jed Hewson 17 Mar 2015

Four common marketing mistakes SMEs make
Four common marketing mistakes SMEs make

You could be inadvertently setting yourself up to fail with your newly-developed marketing plan...

By Sophie Baker 12 Feb 2015

Engaging with connected consumers - Part 2
Engaging with connected consumers - Part 2

It took 14 years to sell 40 million laptops, but only four years to sell 40 million tablets...

By Danette Breitenbach 12 Feb 2015

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