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The shopping centre is dead. Long live the shopping centre.
The shopping centre is dead. Long live the shopping centre.

Every year nine million people view the Mona Lisa. People still flock to live events at stadiums. Why; when they can see it on video, in HD and 3D and AR, etc...

By Danette Breitenbach 12 Jun 2018

Kenyan startup Tanda launches inventory-management solution
Kenyan startup Tanda launches inventory-management solution

Kenyan startup Tanda, which makes it easier to run a shop by allowing shop owners to order and manage their inventory, has formally launched after a four-month pilot...

By Tom Jackson 6 Jun 2018

#AfricaMonth: How Shoprite trailblazed trading in Africa
#AfricaMonth: How Shoprite trailblazed trading in Africa

The Shoprite Group has trailblazed trading in Africa in many respects. Since kicking off its expansion into the continent in 1990, the retailer now has its footprints firmly planted in over 460 locations across 14 African countries...

By Lauren Hartzenberg 24 May 2018

Designing a great customer journey can help even the smallest digital offering
Designing a great customer journey can help even the smallest digital offering

From the moment they click onto an e-commerce site, customers develop a lasting impression of your brand...

By Brendon Williamson 18 May 2018

Push for H&M to support SA suppliers
Push for H&M to support SA suppliers

Since launching in South Africa in October 2015, H&M has become a dominant force in the local clothing retail industry...

By Lauren Hartzenberg 15 May 2018

The innovative independent retail trade
The innovative independent retail trade

The independent retail trade is a robust environment and one that has grown three times faster than the corporate channel...

By Danette Breitenbach 3 May 2018

A South African's guide to moving to and making it in Malta: Attention shoppers, isle one!
A South African's guide to moving to and making it in Malta: Attention shoppers, isle one!

Where do you find Europe's most avid shoppers? Living on the island of Malta, according to findings released comparing EU28 nations...

By Marcus ‘The Maltese Falcon’ Brewster 27 Apr 2018

CNA and Edgars stores to sport new look
CNA and Edgars stores to sport new look

A rebrand is on the cards for CNA and Edgars stores as part of Edcon's turnaround strategy to win back shoppers...

By Lauren Hartzenberg 23 Apr 2018

The big dreams of Skinny Sbu
The big dreams of Skinny Sbu

A sock collector from a tender age, Sibusiso Ngwenya started his own homegrown accessories brand, Skinny Sbu Socks, with just R70, his mother's encouragement and the desire to be Africa's answer to Tom Ford...

By Lauren Hartzenberg 23 Apr 2018

Kenya's Twiga Foods partners IBM for blockchain-based microfinancing
Kenya's Twiga Foods partners IBM for blockchain-based microfinancing

Kenyan agri-tech startup Twiga Foods has partnered IBM Research to extend access to microloans to 220 food stall retailers across Kenya using a blockchain-based financing system...

By Tom Jackson 19 Apr 2018

Oolala Collection Club answers the call for 'clean' beauty
Oolala Collection Club answers the call for 'clean' beauty

Consumers are wising up to the far-reaching environmental, ethical and health benefits of conscious consumption, and a review of our beauty routines are an important part of the lifestyle audits we're undertaking...

By Lauren Hartzenberg 17 Apr 2018

Easy steps to effective crisis communication
Easy steps to effective crisis communication

Organisations and their brands need to take consumers into their confidence when facing a crisis. Although this seems straightforward, it is rarely the case...

By Madelain Roscher 3 Apr 2018

Tiger Brands' failed attempt to manage the listeriosis crisis is costing them severely
Tiger Brands' failed attempt to manage the listeriosis crisis is costing them severely

Failing to plan for a reputational crisis happens more often than it is comfortable to think about. Lunice Johnston writes about what steps are crucial to successfully handling a reputational crisis...

By Lunice Johnston 27 Mar 2018

Nicholas Haralambous
#ECMA18: It's not an apocalypse, it's a retail revolution

As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...

By Lauren Hartzenberg 26 Mar 2018

Classism in South Africa: What's happening in our shops?
Classism in South Africa: What's happening in our shops?

As much as we hate to admit it classism is still very much alive and well in South Africa, particularly within our retail sector. Devan Moonsamy unpacks the term classism and how organisations can train it out so that they are able to be a more inclusive...

By Devan Moonsamy 20 Mar 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

The proliferation of e-commerce essentially means that retailers are now more than ever competing in a global marketplace...

By Lauren Hartzenberg 16 Mar 2018

Toys 'R' Us packs up its playroom in the US
Toys 'R' Us packs up its playroom in the US

Toys 'R' Us Inc. is going out of business, shutting all of its 735 toy stores and Babies 'R' Us stores in the US after a failed turnaround...

By Lauren Hartzenberg 16 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology
#SeamlessAfrica: Store 4.0 is an attitude, not a technology

E-commerce may be where the retail industry is seeing growth, but the physical store is not dead. In fact, it may be more important than ever...

By Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design
#SeamlessAfrica: An Afrocentric approach to store design

In the search to become 'more than a store', retailers in Africa need to put their customer at the heart of the operation, says Frans van der Colff...

By Lauren Hartzenberg 9 Mar 2018

How retailers can apply platform business thinking to magnetise customers
How retailers can apply platform business thinking to magnetise customers

Local retailers have an incredible opportunity to get a head-start on competition, by applying the science of digital platform thinking, to transform decades-old practices...

By Mpumi Nhlapo 7 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear
#SeamlessAfrica: Five lessons in customer service from Action Gear

According to online retailer Action Gear, their passion for outdoor technical products is second only to their love for stellar customer service...

By Lauren Hartzenberg 7 Mar 2018

Trade in second-hand goods the hidden boom in SA economy
Trade in second-hand goods the hidden boom in SA economy

While the formal South African economy is clearly struggling - the finance minister's grim budget on Wednesday confirmed that harsh truth - there is one key segment of the economy which is booming...

By Claire Cobbledick 22 Feb 2018

Kenya's Sokowatch to expand after revenue growth
Kenya's Sokowatch to expand after revenue growth

Kenyan startup Sokowatch, a mobile-based ordering and delivery network for small shops, has revealed plans to expand to Mombasa in the third quarter of this year...

By Tom Jackson 13 Feb 2018

Digital dynamism: A new world of retail opportunities
Digital dynamism: A new world of retail opportunities

Like their international counterparts, South African retailers would traditionally run specials where discounts or 'two for the price of one' offers are given for a period of between a few days and a few weeks...

By Garth Meier 8 Feb 2018

Buy local to create jobs
Buy local to create jobs

Unemployment in South Africa is at nearly 28%. Even more frightening is that of this percentage, half have never ever worked...

By Danette Breitenbach 7 Feb 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...

By Lauren Hartzenberg 29 Jan 2018

#BizTrends2018: What is shaping grocery retail in South Africa - Part 2
#BizTrends2018: What is shaping grocery retail in South Africa - Part 2

In Part 1 of the Trade Intelligence Retail Trends 2018 report, we described how globally and locally, we are in the beginning stages of a game-changing revolution in how products are made and sold...

By Maryla Masojada 25 Jan 2018

SA on-demand delivery startup Zulzi to expand nationwide
SA on-demand delivery startup Zulzi to expand nationwide

South African on-demand delivery service Zulzi is to expand to Cape Town, Durban and Pretoria in the coming months from its Johannesburg North base...

By Tom Jackson 23 Jan 2018

#BizTrends2018: What does the travel store of the future look like?
#BizTrends2018: What does the travel store of the future look like?

The travel agency of tomorrow will blend a personal and human touch with digital technologies. Instead of travel agents, we'll see the emergence of...

By Jannine Adams 15 Jan 2018

#BizTrends2018: Cross border trade set to grow e-commerce in SA
#BizTrends2018: Cross border trade set to grow e-commerce in SA

More and more, consumers in sub-Saharan Africa are looking beyond their borders to get the products and services they need...

By Efi Dahan 12 Jan 2018

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