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Rice has his finger firmly on the pulse of TNS's automotive division

Well-known automotive research expert, Richard Rice, now brings his significant skill set to the team at TNS South Africa and heads up the research company's automotive division.

Issued by TNS South Africa 16 Apr 2014 11:01

Finding the balance between data quality and technological advancements

At TNS South Africa, data and more importantly quality data is at the heart of the business. Operations Director, Charmaine du Plessis's focus lies squarely on ensuring that the research company's long-standing reputation is upheld in this regard, by considering elements such as data collection and technology's role in the process.

Issued by TNS South Africa 14 Apr 2014 12:34

2014 Internet banking SITEisfaction survey shows improvement in sector

Specialist online marketing research agency, Columinate, has released its third annual 'Internet Banking SITEisfaction® in South Africa' survey. Launched in 2012, the survey is a measure of customer satisfaction with online banking services in South Africa. The report is the only one of its kind to focus exclusively on internet banking and is viewed by the industry as a key feedback tool for the banks evaluated as it reveals the behaviours and experiences of their online customers.

Issued by Columinate 14 Apr 2014 12:05

Thinking about innovation in a sustainable way

The role of any CFO is to oversee a company's financial planning and risk management. However, for Derek Kahts, CFO at TNS South Africa, part of his role is also to consider technological and intellectual innovation to keep the company at the forefront of decision technology.

Issued by TNS South Africa 10 Apr 2014 09:19

Providing insights for a better South Africa

It comes as no surprise that public sector research is an area of much interest in South Africa, given the constant cries of poor service delivery and calls on the government to improve the lives of its citizens. Heading up this area at TNS South Africa is New Business Development and Public Sector Director, Ivan Motlogeloa. He explains that the mandate of his business unit is to give clients and policy makers in the public sector information and ammunition to help them draft, design and implement better policies, with the end goal of serving citizens better. This differs from TNS's other practice areas in that the goal is not to help clients sell more as much as it is to help them use TNS's expertise and resources to improve lives.

Issued by TNS South Africa 7 Apr 2014 09:57

Creating a positive experience leads to positive outcomes all round

Many businesses hold the view that satisfied customers spend more and are more loyal. However, Head of Customer, Employee and Reputation (CER) research at TNS South Africa, Richard Rice, says that there are far more layers to customer behaviour than simple satisfaction.

Issued by TNS South Africa 3 Apr 2014 08:15

Focusing on expertise and practice areas the way forward for TNS

TNS South Africa's goal for 2014 and beyond is to sharpen its focus on three key areas, says Mark Molenaar, Director: Offer and Growth. These are: superior quality data and fieldwork, expertise that adds value to clients, and understanding clients' business better in order to provide them with the most useful insights and ROI.

Issued by TNS South Africa 31 Mar 2014 10:37

Should management move beyond PESTLE?

In my recent encounters as a consultant, I frequently came across businesses that question the usefulness of PESTLE - in its current tabulated textual form - as a management tool.

By Dr Steyn Heckroodt, Issued by USB Executive Development 31 Mar 2014 08:47

Client relationships, the starting point and the centre of effective research

Focusing on client relationships and understanding each client's business intimately must be at the centre of any successful business, according to director: Research at TNS South Africa, Kim Larsen. TNS has taken this to heart, and Larsen explains that this means having programmes of work designed around each client's business needs and challenges, and developing workable means of overcoming these to achieve real results.

Issued by TNS South Africa 24 Mar 2014 12:09

Research reveals mining sector's contribution to transformation

In its quest to discover South Africa's top 500 best managed companies, Topco Media's research department has uncovered some interesting facts about the South African economy.

Issued by Topco Media 19 Mar 2014 12:23

Meaningful client relationships make TNS the first port of call

For TNS South Africa's director: Research based in Cape Town, Karlien Kriegler, it's all about relationships and having relevant conversations with clients. Considering that she heads up several teams that look after global and local clients, as well as spending time with clients herself, she is in the ideal position not only to understand this, but also to put this thinking into practice.

Issued by TNS South Africa 18 Mar 2014 11:46

TNS is focused on understanding its clients

Focus is the keyword for TNS South Africa going into the future, says Pete Storrar, Director: Client Service. The company has always been valued for its quality of research, but Storrar explains that the aim now is to take this further and add more value by tailoring all work to the specific needs of clients.

Issued by TNS South Africa 14 Mar 2014 09:21

Driving mobile from Cape to Cairo

Mobile is now a critical channel for marketers who want to embrace new technology and benefit from the huge opportunity for growth in mobile marketing communications.

By Charles Foster, Issued by Millward Brown 14 Mar 2014 07:49

Results of the first SABEF Kasi-to-Kasi workshop are available

Columinate and the South African Black Entrepreneurs Forum (SABEF) have collaborated to better understand South Africa's township entrepreneurs and small business owners. In March 2013 SABEF kicked off the Kasi-to-Kasi SME development tour in Soweto - launched by the global entrepreneur Mr Kelly Ritchie and the late Gauteng MEC of Economic Development, Nkosiphendule Kolisile. This is an initiative aimed at developing potential and current entrepreneurs and small business owners to seek business opportunities in their township communities. The programme brought together academic, technical and strategic business resources to inspire and motivate township entrepreneurs.

Issued by Columinate 12 Mar 2014 09:53

Professionalism with heart - the essence of TNS South Africa's new CEO

TNS South Africa's newly appointed CEO, Rob Powell, brings a set of fresh new ideas, an eagerness to try new things and to innovate, and a real passion and energy into the business. Coupled with 15 years of experience in the market research industry, including stints as Executive Director of TNS Sydney and Global Account Director to SABMiller, it is clear that Powell's youthful freshness is backed by a solid foundation and real insight that can only add value to TNS's business offering.

Issued by TNS South Africa 10 Mar 2014 10:45

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