BlackBerry World: RIM announces Wireless Achievement Award recipients

ORLANDO, US: Research In Motion (RIM) has announced the recipients of this year's Wireless Achievement Awards at BlackBerry World 2012. 3 May 2012 06:35

Mindshare Technologies president to retire

SALT LAKE CITY, US: Mindshare Technologies, a leader in Customer Feedback solutions, announced today that Richard D. Hanks will retire as president of the company on 31 March 2012. Hanks will remain chairman of the Board and continue to be involved in strategic planning and business development as a senior advisor to the company. 1 Mar 2012 13:27

Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

NEW YORK, US: The discovery of a "Decade of Delight," which describes consumers' key brand expectations was the critical finding in last year's annual Brand Keys Customer Loyalty Engagement Index (CLEI) conducted by the New York-based brand and customer loyalty and engagement consultancy (www.brandkeys.com). This year, evidence continues to mount that it is indeed "delight" that defines the consumer relationship with brands in the Retailers category. 7 Feb 2012 10:28

Trust, transparency issues emerge for banks

NEW YORK, US: As public perception sours about the banking industry, financial institutions need to rebuild relationships and credibility with consumers by being more fair, transparent and innovative in their products, services and communications, according to new research by GfK, a leading global market research firm. 27 Oct 2011 07:31

Enter Stevie Awards for Sales & Customer Service Issues 2012

FAIRFAX, US: Sales awards, customer service awards, and contact centre awards entries are invited from organisations worldwide into the sixth annual Stevie Awards for Sales & Customer Service Issues 2012. 5 Sep 2011 12:04

Bank customers quick to sign up for debit rewards programs - but slow to redeem

CHICAGO, US: Debit rewards programs have often been touted as an easy way to gain and retain customers. However, as banks eliminate debit rewards programs as a result of changing legislation, Mintel Comperemedia surveyed consumers on their debit reward behaviour and attitudes. 28 Jul 2011 10:33

Stevie Awards call for entries

FAIRFAX, US: The Stevie Awards today issued the call for entries for the Eighth Annual International Business Awards, the world's premier business awards competition which last year attracted nominations from more than 40 nations. The awards will be presented in Abu Dhabi 25 Mar 2011 11:49

Hassle-free sales environment revs vehicle purchases

CHICAGO, US: Black or silver? Sedan or coupe? Compact or hatchback? Consumers have much to consider when they're on the hunt for a new car. But, according to Mintel research, it's a hassle-free sales environment that really gets shoppers' motors running, as 27% of consumers who have bought a new vehicle in the past three years say they were influenced by the stress-free sales floor. 11 Feb 2011 10:58

2010's top PR stories

PHILADELPHIA, US: A survey of public relations professionals around the globe indicates that the BP Oil Spill in the Gulf of Mexico and the October rescue of the trapped Chilean miners ranked as the top PR stories of 2010. 6 Jan 2011 06:42

Instant redemption opportunities lure in loyalty program customers

CHICAGO, US: Loyalty programs are powerful marketing tools for credit card companies, supermarkets and restaurants, but how do consumers choose one program over another? 18 Nov 2010 11:40

SPS first processor of Street Savings mobile marketing

ORANGE, US: Secure Payments Systems (SPS), a national leader of value-added payment services and transaction processing in the US and Canada, has announced that it has become the first direct processor of Street Savings mobile marketing products. 20 Oct 2010 12:35

Insurance marketers too focussed on acquisition

PALO ALTO, US: Insurance marketers are too focused on acquisition, missing ways to monetise existing policy holders, reports CMO Council. A new study shows consumers are open to consolidating policies with insurers and buying additional products if marketers focused more on retention, cross-selling and up-selling. 22 Sep 2010 08:46

Merkle expands into China

SHANGHAI, CHINA: Merkle, a leading US-based CRM company, is expanding into China to support its growing base of multinational clients in the world's most populous nation. 17 Sep 2010 10:19

Interbrand releases 100 "Best Global Brands"

NEW YORK, US: Coca-Cola retains the number one spot; Google gains on Microsoft, while HP enters the top 10 in Interbrand's 11th annual ranking of the world's top brands. The rankings were released yesterday, 15 September 2010. 16 Sep 2010 08:05