UNITED STATES

Live trivia could be a powerful tool for building customer engagement
Live trivia could be a powerful tool for building customer engagement

The rising popularity of live trivia games in the mobile market supports the assertion that live interactive video content might be the future of advertisement and marketing...

By Boris Dzhingarov, Issued by Monetary Library 27 Aug 2018

SOUTH AFRICA

What's in a (cross)word?
What's in a (cross)word?

Newspaper readers don't like change. Especially if that change means the loss of their beloved crossword...

By Werner Theron 22 Aug 2018

SOUTH AFRICA

#SeamlessAfrica: Store 4.0 is an attitude, not a technology
#SeamlessAfrica: Store 4.0 is an attitude, not a technology

E-commerce may be where the retail industry is seeing growth, but the physical store is not dead. In fact, it may be more important than ever...

By Lauren Hartzenberg 12 Mar 2018

GLOBAL

Dolgachov © –
Has the digital era changed the luxury game for good?

The digital age poses challenges for all brands in every sector, and yet for the luxury market, the conundrum is a particularly tricky one...

By Megan Bowman 19 Jan 2018

SOUTH AFRICA

Image credit: Alok Sharma - .
New research suggests organisations should embrace new messaging culture

Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...

6 Dec 2017

UNITED STATES

Report reveals customer aftermarket is afterthought for manufacturers
Report reveals customer aftermarket is afterthought for manufacturers

A new report reveals discrepancies in how manufacturers and retailers view and approach post-purchase revenue, profit and relationship-building opportunities in the aftermarket service sector...

12 Oct 2017

UNITED STATES

Image via Fotolia.com
CRM could stand for - Come on Retain Me

This should be the new acronym for CRM. Hardly any company that I am involved with as a consumer/customer actually uses their CRM...

By Monika D'Agostino 30 Sep 2015

UNITED STATES

James White
Four ways that social CRM can boost your bottom line

If you're at the point where you'd like to take your business to the next level, consider leading your customers through the sales pipeline with social customer relationship management (CRM) software.

By James White 19 Jun 2015

UNITED STATES

Best customer service: The world's top 10 countries
Best customer service: The world's top 10 countries

CHICAGO, US: Last March, Bloomberg reported the number of jobs reached a record pre-recession peak at 116.1 million, even surpassing the US Labour Department's projections.

By Alex Hillsberg 10 Sep 2014

UNITED STATES

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.

10 Jun 2014

UNITED STATES

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

Originally, Gary Vaynerchuk wasn't on the schedule for SXSW 2014, so when I saw that he was the keynote speaker on the first day, I made sure that this was one talk I didn't miss.

By Mark Schefermann 1 Apr 2014

UNITED STATES

A virtual magic carpet ride
A virtual magic carpet ride

Finding a more effective way of summoning a taxi in San Francisco gave birth to an app that is growing into a global on-demand e-commerce business.

By Our Reporter 16 Nov 2013

UNITED STATES

Paul Anderson
Analysing the CRM needs of a midsize business

NEWARK, US: CRM is key to any business's success, so how does one analyse the CRM needs of a midsize business to ensure that business will succeed and grow?

By Paul Anderson 2 Apr 2013

UNITED STATES

ClkClk recognised for most innovative technology of 2012
ClkClk recognised for most innovative technology of 2012

ATLANTA, US: ClkClk, a customer loyalty program, has managed to bag the two most prestigious awards for innovations on technical field; namely - 2012 FTA Hospitality Industry Award and 2012 Innovative solution awards by RSPA.

15 Mar 2013

UNITED STATES

Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs
Corelynx to offer market-specific CRM customisation solutions to global entrepreneurs

NEWARK, US: Corelynx has plans to offer exclusive cloud CRM customisation solutions to entrepreneurs in the global market. The California-based firm is in operation since 2006 and has made quite a name for itself in offering software customisation solutions using open source.

8 Feb 2013

UNITED STATES

BlackBerry World: RIM announces Wireless Achievement Award recipients
BlackBerry World: RIM announces Wireless Achievement Award recipients

ORLANDO, US: Research In Motion (RIM) has announced the recipients of this year's Wireless Achievement Awards at BlackBerry World 2012.

3 May 2012

UNITED STATES

Mindshare Technologies president to retire
Mindshare Technologies president to retire

SALT LAKE CITY, US: Mindshare Technologies, a leader in Customer Feedback solutions, announced today that Richard D. Hanks will retire as president of the company on 31 March 2012. Hanks will remain chairman of the Board and continue to be involved in strategic planning and business development as a senior advisor to the company.

1 Mar 2012

UNITED STATES

Brand Keys 2012 customer Loyalty Index survey: Consumers want brand delight

NEW YORK, US: The discovery of a "Decade of Delight," which describes consumers' key brand expectations was the critical finding in last year's annual Brand Keys Customer Loyalty Engagement Index (CLEI) conducted by the New York-based brand and customer loyalty and engagement consultancy (www.brandkeys.com). This year, evidence continues to mount that it is indeed "delight" that defines the consumer relationship with brands in the Retailers category.

7 Feb 2012

UNITED STATES

Trust, transparency issues emerge for banks
Trust, transparency issues emerge for banks

NEW YORK, US: As public perception sours about the banking industry, financial institutions need to rebuild relationships and credibility with consumers by being more fair, transparent and innovative in their products, services and communications, according to new research by GfK, a leading global market research firm.

27 Oct 2011

UNITED STATES

Enter Stevie Awards for Sales & Customer Service Issues 2012
Enter Stevie Awards for Sales & Customer Service Issues 2012

FAIRFAX, US: Sales awards, customer service awards, and contact centre awards entries are invited from organisations worldwide into the sixth annual Stevie Awards for Sales & Customer Service Issues 2012.

5 Sep 2011

UNITED STATES

Bank customers quick to sign up for debit rewards programs - but slow to redeem
Bank customers quick to sign up for debit rewards programs - but slow to redeem

CHICAGO, US: Debit rewards programs have often been touted as an easy way to gain and retain customers. However, as banks eliminate debit rewards programs as a result of changing legislation, Mintel Comperemedia surveyed consumers on their debit reward behaviour and attitudes.

28 Jul 2011

UNITED STATES

Stevie Awards call for entries
Stevie Awards call for entries

FAIRFAX, US: The Stevie Awards today issued the call for entries for the Eighth Annual International Business Awards, the world's premier business awards competition which last year attracted nominations from more than 40 nations. The awards will be presented in Abu Dhabi

25 Mar 2011

UNITED STATES

Hassle-free sales environment revs vehicle purchases
Hassle-free sales environment revs vehicle purchases

CHICAGO, US: Black or silver? Sedan or coupe? Compact or hatchback? Consumers have much to consider when they're on the hunt for a new car. But, according to Mintel research, it's a hassle-free sales environment that really gets shoppers' motors running, as 27% of consumers who have bought a new vehicle in the past three years say they were influenced by the stress-free sales floor.

11 Feb 2011

UNITED STATES

2010's top PR stories
2010's top PR stories

PHILADELPHIA, US: A survey of public relations professionals around the globe indicates that the BP Oil Spill in the Gulf of Mexico and the October rescue of the trapped Chilean miners ranked as the top PR stories of 2010.

6 Jan 2011

UNITED STATES

Instant redemption opportunities lure in loyalty program customers
Instant redemption opportunities lure in loyalty program customers

CHICAGO, US: Loyalty programs are powerful marketing tools for credit card companies, supermarkets and restaurants, but how do consumers choose one program over another?

18 Nov 2010

UNITED STATES

SPS first processor of Street Savings mobile marketing
SPS first processor of Street Savings mobile marketing

ORANGE, US: Secure Payments Systems (SPS), a national leader of value-added payment services and transaction processing in the US and Canada, has announced that it has become the first direct processor of Street Savings mobile marketing products.

20 Oct 2010

UNITED STATES

Insurance marketers too focussed on acquisition
Insurance marketers too focussed on acquisition

PALO ALTO, US: Insurance marketers are too focused on acquisition, missing ways to monetise existing policy holders, reports CMO Council. A new study shows consumers are open to consolidating policies with insurers and buying additional products if marketers focused more on retention, cross-selling and up-selling.

22 Sep 2010

CHINA

Merkle expands into China
Merkle expands into China

SHANGHAI, CHINA: Merkle, a leading US-based CRM company, is expanding into China to support its growing base of multinational clients in the world's most populous nation.

17 Sep 2010

UNITED STATES

Interbrand releases 100 "Best Global Brands"
Interbrand releases 100 "Best Global Brands"

NEW YORK, US: Coca-Cola retains the number one spot; Google gains on Microsoft, while HP enters the top 10 in Interbrand's 11th annual ranking of the world's top brands. The rankings were released yesterday, 15 September 2010.

16 Sep 2010

UNITED STATES

Banks - make friends with your customers
Banks - make friends with your customers

CHICAGO, US: Many consumers continue to be wary of larger banks, citing fees and distrust. Not surprisingly, a recent Mintel report found only 36% of big bank customers trust their bank, compared to 57% of credit union customers. Despite that fact, 48% of those surveyed have their primary checking account at a large national institution.

By Source: Mintel Oxygen Reports 13 Sep 2010

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