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BizTrends 2017


Download the complete BizTrends 2017 PDFs with over 100 trends contributors across 18 industry sectors.

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Save big with SA's most popular loyalty programmes
Save big with SA's most popular loyalty programmes

South Africans love a good bargain. And who can blame us?...

By Melissa Wentzel 2 days ago

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

African Reputation Index defines corporate reputation
African Reputation Index defines corporate reputation

While 80% of people will not buy from a company with a damaged reputation, the good reputation of a company brings with it benefits such as allowing it to charge a premium for its products...

By Danette Breitenbach 16 Mar 2017

Cash-strapped consumers seek value not ‘specials'
Cash-strapped consumers seek value not ‘specials'

South African consumers look beyond price when actively seeking value for money while grocery shopping, with their perceptions of physical characteristics...

14 Mar 2017

Uganda and Botswana have highest rates of female entrepreneurship
Uganda and Botswana have highest rates of female entrepreneurship

Mastercard has released the results of its inaugural Index of Women Entrepreneurs...

8 Mar 2017

South Africans value ease and efficiency of online retail
South Africans value ease and efficiency of online retail

South African consumers are increasingly turning to e-commerce platforms when looking for, comparing and purchasing a variety of items...

8 Mar 2017

What's drawing South African consumers to premium products?
What's drawing South African consumers to premium products?

The latest Nielsen Global Premiumisation Survey indicates that 92% of South Africans are willing to pay an above-average price for products...

7 Mar 2017

Top business sites in South Africa - January 2017
Top business sites in South Africa - January 2017

South African Minister of Finance Pravin Gordhan delivered the South African National Budget Speech for 2017 this week. This event attracts plenty of press and advertiser involvement annually, so here are the top business sites in South Africa for last month...

1 Mar 2017

Sex toys high on South African web searches
Sex toys high on South African web searches

A special report, released by StatisticsBrain last year, indicated South Africans were third in the world for sex toy searches...

27 Feb 2017

Is café culture fuelling the SA coffee industry?
Is café culture fuelling the SA coffee industry?

Insight Survey's latest SA Coffee Landscape Report 2017 carefully unfolds the global and local coffee markets based on the latest information and research...

Issued by Insight Survey 27 Feb 2017

South African online spend expected to reach R53bn by 2018
South African online spend expected to reach R53bn by 2018

PayPal's third annual global report on cross-border trade, in partnership with Ipsos, is predicting that South African online spend will grow to over R53 billion...

21 Feb 2017

Consumers still prepared to socialise over drinks
Consumers still prepared to socialise over drinks

According to consumer research done by Pernod Ricard South Africa over the past festive season, consumers of top-end spirit brands continue to see socialising...

20 Feb 2017

Is the humanisation trend wagging the SA pet care market?
Is the humanisation trend wagging the SA pet care market?

Pets are becoming increasingly important, with a growing number of pet owners treating their pets as family members, and spending more on their pets. Can similar trends be seen in South Africa?...

Issued by Insight Survey 20 Feb 2017

Is Banting moving the SA cheese market forward?
Is Banting moving the SA cheese market forward?

With the Noakes-induced Banting trend in South Africa prescribing the consumption of cheese, just what impact, if any, is this phenomenon having on domestic consumption trends?...

Issued by Insight Survey 9 Feb 2017

Consumer research on new economic behaviours
Consumer research on new economic behaviours

Research conducted by Foshizi, which focused on the effects of the economic downturn on households and individuals, has uncovered that this has driven significant changes in the perception of debt, savings and credit...

Issued by Foshizi 8 Feb 2017

FASA releases results of Franchisee Satisfaction Survey
FASA releases results of Franchisee Satisfaction Survey

The Franchise Association of South Africa (FASA) has released the results of its Franchisee Satisfaction Survey, in which a high level of franchisee satisfaction...

7 Feb 2017

Source: Capitec Bank
Research indicates Capitec is South Africa's preferred bank

Nielsen's most recent annual banking survey data shows that Capitec Bank, established in 2001, has significantly increased its lead as South Africa's most popular bank...

2 Feb 2017

South African shoppers are in love with loyalty!
South African shoppers are in love with loyalty!

Of six Africa/Middle East countries surveyed in Nielsen's latest Global Retail Loyalty Survey, South Africa had the highest number of respondents (84%) stating that that they were currently members of a loyalty programme...

Issued by Nielsen 1 Feb 2017

Is the vitamins and supplement market outpacing the SA economy?
Is the vitamins and supplement market outpacing the SA economy?

Insight Survey's latest SA Vitamins and Supplements Landscape Report 2017 carefully unfolds the global and local Vitamins and Supplements markets based on the latest information and research...

Issued by Insight Survey 30 Jan 2017

#BizTrends2017: Say hello to the new South African shopper
#BizTrends2017: Say hello to the new South African shopper

Think you know South African shoppers? Think again. Recent shopper insights* research reveals local consumers have changed. A lot. And this radically redefined identity is tipped to gain significant momentum in 2017...

By Gareth Pearson 25 Jan 2017

(c) Yulia Grogoryeva -
#BizTrends2017: South Africa's new retail reality

Despite South Africans' roller-coaster sentiment during 2016, they've continued to spend, highlighting a clear disconnect between the South African psyche and actual purchase behaviour. This means that in 2017 more than ever a multi-dimensional approach will be required if retailers are to obtain a firm handle on South Africa's new retail reality...

By Ailsa Wingfield 23 Jan 2017

Top 10 consumer trends for 2017 launched
Top 10 consumer trends for 2017 launched

The Euromonitor International report, ‘The top 10 consumer trends for 2017', which analyses the trends that will shape the consumer landscape in 2017 is now available for download...

18 Jan 2017

Business strategy and data
Business strategy and data

Once the data has been captured, what do we do with it? Luckily, there are some very handy tools to assist with this dilemma...

Issued by Honeybee 18 Jan 2017

(c) georgejmclittle -
KPMG survey details what online shoppers really want

A new report by KPMG International analyses the online shopping preferences and behaviours of more than 18,000 consumers in 51 countries, by geography, generation and product category...

18 Jan 2017

Retail sales growth expected to underperform economic growth
Retail sales growth expected to underperform economic growth

This year could prove to be a tough year for retailers, with real retail sales growth expected to underperform economic growth...

By John Loos 5 Jan 2017

Better rainfall and larger harvest 'could keep repo rate at 7%'
Better rainfall and larger harvest 'could keep repo rate at 7%'

Better rainfall leading to a larger harvest is likely to keep the Reserve Bank's repo rate level at 7% during 2017, BMI Research said...

By Robert Laing 3 Jan 2017

123RF
Pokemon Go, Trump top Google trend list

The past year was a big one for Donald Trump, but also for Pokemon Go...

29 Dec 2016

Amanda Stops
Retail research indicates improved conditions in 2017

According to research undertaken for the South African Council of Shopping Centres (SACSC) by Christo Luüs of Ecoquant, positive signs for the economy have increased hopes of improving trading conditions in 2017...

23 Dec 2016

Learning lessons from online shopping in 2016
Learning lessons from online shopping in 2016

While the estimated R8.9bn spent annually online in South Africa may not be on a par with the UK or USA, things are changing as demographics and perceptions shift...

22 Dec 2016

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