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Tech, trends and the future of retail at SACSC Research Conference
Tech, trends and the future of retail at SACSC Research Conference

The 2017 South African Council of Shopping Centres' (SACSC) Research Conference highlighted the state of the South African economy, the evolution of technology...

3 days ago

How to market to Africa's resilient, ambitious middle class
How to market to Africa's resilient, ambitious middle class

How do you market to Africa's extremely aspirational middle class that is more than 100 million strong, with a combined monthly spending power of R1.3 trillion?

By Louise Marsland 22 May 2017

Nine global trends in food and beverage
Nine global trends in food and beverage

Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres...

By Lauren Hartzenberg 22 May 2017

Viorel Sima © –
Samra2017: Telling FMCG stories without getting stuck on the product shot

Natalie Botha and Saiesh Ajudhiya of Kantar Millward Brown presented their research on untold emotions: future-proofing adverts by understanding non-verbal responses from consumers...

By Leigh Andrews 19 May 2017

Mark Atkins © –
Samra2017: Throwing bones and singing praise songs

Kantar TNS presented research titled: ‘Throwing bones and singing praise songs, drawing inspiration from African culture to develop locally relevant projective techniques'.

By Leigh Andrews 18 May 2017

The millennial mindset and the future of the shopping mall
The millennial mindset and the future of the shopping mall

Millennials have exceptional trendsetting power and businesses are competing to capture their attention and a share of their wallets...

By Lauren Hartzenberg 18 May 2017

Is the SA fruit juice market being squeezed?
Is the SA fruit juice market being squeezed?

Insight Survey's latest SA Fruit Juice Landscape Report 2017 carefully unfolds the global and local fruit juice markets based on the latest information and research...

Issued by Insight Survey 17 May 2017

Relevant retail research analysis at annual SACSC conference
Relevant retail research analysis at annual SACSC conference

Stakeholders forming part of the broader shopping centre and retail industries are gathering at The Maslow Hotel in Sandton today for the SACSC Research Conference...

By Lauren Hartzenberg 17 May 2017

xtockimages ©
This Sunday: SA's number one township brand reveal

Thirty-six Kasi Star Brands and 59 potential Kasi Star Brands have emerged from Ask Africa's annual study and the winners will be announced on Tuesday, 16 May 2017...

11 May 2017

South African shoppers influenced by clicks and bricks
South African shoppers influenced by clicks and bricks

New research by Nielsen reveals that thinking in terms of bricks versus clicks is outdated, bricks-and-clicks is the current and future retail reality, especially in emerging markets...

Issued by Nielsen 9 May 2017

New e-book defines three pillars to measure store performance, KPIs
New e-book defines three pillars to measure store performance, KPIs

A new e-book, A New Store Excellence Scorecard has been released that defines the three pillars to measure store performance and new associated KPIs, which provide a foundation to evaluate business results better...

2 May 2017

Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On, Mr Price score well on customer centricity
Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On, Mr Price score well on customer centricity

A survey, conducted by dunnhumby, the ‘Customer-Centricity Index' (CCI) reveals that SA's most successful apparel retailers are those with a high focus on ‘customer-centricity'...

28 Apr 2017

Image © Monnas Photography.
A truly sensory Experian experience

As the casualty list of digital disruption grows ever longer, it's time to focus on your specific customers and improve their overall experience of your brand or get left in the dust...

By Leigh Andrews 21 Apr 2017

aquapictures ©
Manufacturers expected to be more proactive in protecting consumers from economic crunch

Consumers demand economic protection from manufacturers, according to BMI Research...

20 Apr 2017

Experian SA MD Simon Russell © Monnas Photography.
Cementing the Mosaic of customer experience with Experian

A little over a month ago, Experian SA MD Simon Russell kicked off an exclusive media roundtable explaining their new Mosaic tool and the power for local marketers in finally creating a single view of their customers and targeting by interests rather than demographics...

By Leigh Andrews 20 Apr 2017

bacho12345 © –
Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

South African Customer Satisfaction Index puts Woolworths at top...

20 Apr 2017

Photo: Supplied
Millennials increase consumption of hyper-functional foods

Hyper-functional foods, which combine natural ingredients with added vitamins and proteins, such as smoothies or fruit-and-nut bars, are gaining in popularity, as are natural and herbal tonics based on trusted recipes...

12 Apr 2017

Alan Knott-Craig to speak at SACSC Research Conference
Alan Knott-Craig to speak at SACSC Research Conference

Alan Knott-Craig, former Mxit CEO and founder of non-profit organisation, Project Isizwe, will join a list of speakers at the SACSC annual Research Conference...

3 Apr 2017

Shoppers desire degree of control over retail technology
Shoppers desire degree of control over retail technology

Consumers are most willing to engage brands with new technology if they feel that they are in control of their experience...

3 Apr 2017

Understanding today's omnishopper
Understanding today's omnishopper

It's been a long time since the general store was the go-to place for consumers to pick up everything they needed from week to week...

30 Mar 2017

Save big with SA's most popular loyalty programmes
Save big with SA's most popular loyalty programmes

South Africans love a good bargain. And who can blame us?...

By Melissa Wentzel 28 Mar 2017

(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

African Reputation Index defines corporate reputation
African Reputation Index defines corporate reputation

While 80% of people will not buy from a company with a damaged reputation, the good reputation of a company brings with it benefits such as allowing it to charge a premium for its products...

By Danette Breitenbach 16 Mar 2017

Cash-strapped consumers seek value not ‘specials'
Cash-strapped consumers seek value not ‘specials'

South African consumers look beyond price when actively seeking value for money while grocery shopping, with their perceptions of physical characteristics...

14 Mar 2017

Uganda and Botswana have highest rates of female entrepreneurship
Uganda and Botswana have highest rates of female entrepreneurship

Mastercard has released the results of its inaugural Index of Women Entrepreneurs...

8 Mar 2017

South Africans value ease and efficiency of online retail
South Africans value ease and efficiency of online retail

South African consumers are increasingly turning to e-commerce platforms when looking for, comparing and purchasing a variety of items...

8 Mar 2017

What's drawing South African consumers to premium products?
What's drawing South African consumers to premium products?

The latest Nielsen Global Premiumisation Survey indicates that 92% of South Africans are willing to pay an above-average price for products...

7 Mar 2017

Top business sites in South Africa - January 2017
Top business sites in South Africa - January 2017

South African Minister of Finance Pravin Gordhan delivered the South African National Budget Speech for 2017 this week. This event attracts plenty of press and advertiser involvement annually, so here are the top business sites in South Africa for last month...

1 Mar 2017

Sex toys high on South African web searches
Sex toys high on South African web searches

A special report, released by StatisticsBrain last year, indicated South Africans were third in the world for sex toy searches...

27 Feb 2017

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