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Digital transformation is not just about technology - it's about people

Can you remember thirty-or-so years ago, to a time before mobile technology and the internet?

By Anton Cabral 11 Sep 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent...

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes...

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent...

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...

By Harry Welby-Cooke 14 Jul 2016

Africa must look for partnerships

Africa needs to form partnerships with the developed nations in order to realise the continent's goal to industrialise, International Relations and Cooperation Minister Maite Nkoana-Mashabane said .

By Chris Bathembu 5 Aug 2014

Packaging in SA is always changing shape

If there is one industry where everything is in flux and companies have to re-jig their shapes and formats all the time, it is SA's packaging manufacturers. Apart from constantly changing industry conditions, not least from encroaching rivals, each firm has specific obstacles to get over.

By Mark Allix 2 Jun 2014

Tanzania fires ministers over anti-poaching abuses

ARUSHA, TANZANIA: Tanzania has fired four key ministers for abuses committed by the security forces during a controversial anti-poaching drive, the Prime Minister said.

24 Dec 2013

Thales keeps an eye on safety

To paraphrase from the iconic Star Trek, Africa is the "next (as opposed to the final) business frontier". And judging from exceptional recent economic growth, wealth in natural resources and sheer international business interest on the continent, it seems no-one has trouble believing this.

19 Aug 2013

EY Africa eager to spend US$40m

Professional services firm EY Africa says it has about US$40m to spend on acquisitions in SA, Angola and Nigeria and is also looking to increase its investments in skills development.

By Phakamisa Ndzamela 16 Jul 2013

AngloGold's focus on cutting costs

AngloGold Ashanti is gearing up to sell a second mine as the company deepens its focus on delivering value to shareholders in a difficult gold market‚ new chief executive Srinivasan Venkatakrishnan said on Monday (13 May).

By Allan Seccombe 14 May 2013

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