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#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

Africa's data revolution probed in UN-backed report

Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063...

Uganda's Numida encourages app usage with access to loans

Last week was a big week for Ugandan fintech startup Numida, as it was declared winner of the Kampala leg of the Seedstars World competition...

Food aid for DRC refugees

WFP begins food distributions for thousands displaced by conflict in Kasai Region of DRC...

Africa's youth bulge is an opportunity to transform the continent

The persistence of conflicts and wars on the continent continues to fuel uncertainty for the resolve of African leaders to strive and propose a better life for the youth and future generations...

By Jean Pierre Elong Mbassi 14 Aug 2017

#Loeries2017: All the finalists by agency, school and brand!

All the finalists for this year's Loeries Awards have been announced. Here are the total entry numbers per agency, school and brand...

1 day ago

#Loeries2017: Be the popes, the geeks and the rock and rollers, says Creative Shop's Weera Saad

First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said...

By Jessica Tennant 1 day ago

It's time to start thinking about our digital carbon footprint

The media is at the forefront of generating awareness over environmental issues...

By Pietari Kaapa 1 day ago

Africa's data revolution probed in UN-backed report

Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063...

1 day ago

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 2 days ago

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 2 days ago

Putting control back in the hands of content creators

Public Vine's cloud-based software gives creators and broadcasters their own platform to promote their content...

2 days ago

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 3 days ago

Africa's best documentaries are available to stream

In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time...

3 days ago

Mentorship app for young women, girls in Africa

Tanzania Women of Achievement (TWA) launches Twaa - a mentorship and learning on the go platform for girls and women in Africa....

3 days ago

How will Africa cope with its rising population challenges?

BBC News broadcasts a week of special programming on Africa's rising population...

3 days ago

Journalist detained without charge in Puntland

Authorities in Puntland should unconditionally and immediately release journalist Omar Saeed Mohammed, the Committee to Protect Journalists said this week...

3 days ago

AGOA needs to promote industrialisation in Africa

AGOA should support industrialisation and regional value chains in Sub-Saharan Africa...

15 Aug 2017

15 African youth finalists in entrepreneurship prize

Fifteen emerging young African entrepreneurs will put their talent to work on the continent after being chosen as finalists in the Anzisha Prize 2017...

15 Aug 2017

#AfricaAchiever OMG Digital aims to reach Africa's millennials

Our Africa Achiever this month is co-founder of OMG Digital in Ghana, Jesse Arhin Ghansah...

By Louise Marsland 14 Aug 2017

Mobile money transfers to Uganda launched

Migrants can now send money to prominent mobile wallets in Uganda after TerraPay receives approval to launch international mobile money transfers to Uganda...

14 Aug 2017

Artificial intelligence is cool, market intelligence is cooler

Mike Saunders writes that using the right market intelligence platforms will drive the successful implementation of your future artificial intelligence programmes...

By Mike Saunders 3 days ago

Boost your brand through rapid response

How quickly and effectively marketers respond and adapt to ongoing consumer feedback has become a new determinant of brand performance, reports the Chief Marketing Officer (CMO) Council in a survey report...

14 Aug 2017