Subscribe to industry newsletters

Biz Takeout's

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.

Date: 28 Jul 2016
Get the Flash Player to play this.
Creating great customer service to elevate business

Good customer service forms the basis of a successful business to consumer organisation, for though the customer is not always right, he or she has the power to make or break a company's reputation...

14 Jul 2016

Disruption through the on-demand economy

Disruptive technologies, such as Airbnb and Uber, are changing the way business is done through the on-demand economy, which is the immediate real-time provision of goods and services...

1 Jul 2016