80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers. But when Bain asked customers of about their perceptions, only 8% of those companies were really delivering it.
Vicki Erskine 2 hours ago
SAP Skills for Africa is a skills development and job creation initiative launched by SAP Africa in 2015. The latest chapter in the South African leg commenced this week with student orientation, prefacing the actual training due to start on 29 September.
4 hours ago
Through technology, public transport systems has the potential to become more than just a way for people to get from the proverbial 'A to B'. With innovations like high-speed connectivity, sensors, big data, geolocation and mobile services, transit routes can become the connective tissue that creates stronger communities and flourishing local economic development.
Harry van Huyssteen 1 day ago
The who's who in IT leadership filled the Cape Town International Convention Centre this week for this year's much anticipated Gartner Symposium/ITxpo. Among them is Michael White, an evangelist at Veeam, here to speak about what he says is his favourite topic: disaster recovery.
Lauren Hartzenberg 1 day ago
More than 100 merchants are among the first wave of South African online retailers to use Visa Checkout, including Aramex Global Shopper, Discovery, Emirates Airline, TicketPro, WebTickets and Yuppiechef.
3 days ago
Digital transformation... not just a business buzzword, but a modern business reality. The new digital economy has resulted in a blurring of lines between industries and a fresh crop of digital competitors vying for the attention of the customers you believed to be yours. Anybody and everybody is at threat of being disrupted.
Lauren Hartzenberg 3 days ago
For many, the office-based, 9am to 5pm corporate workplace has lost its lustre, resulting in a move towards freelance or project work. But the freelance economy is not without its challenges, as operating in isolation with a lack of resources can make for tricky circumstances when the need to source talented individuals and service providers arises.
Lauren Hartzenberg 26 Sep 2016
With technology constantly evolving, your next disrupter or partner could be right around the corner. CIOs need to perceive opportunities and threats that others can't to succeed. It's all about seeing the full picture, anticipating the unexpected and seizing opportunities that others miss.
23 Sep 2016
According to Discover Digital, a digital entertainment and video on demand (VOD) services company, traditional broadcasting is changing as more consumers turn to mobile.
23 Sep 2016
South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016 at The Westin Cape Town. Along with celebrating the company's 10th birthday, the Awards aimed to recognise and reward stellar tech and e-commerce businesses in South Africa - those that have stood the test of time and newcomers to the industry.
Lauren Hartzenberg 23 Sep 2016