Services most read



Zendesk is our secret for customer service, says Connection Telecom
Zendesk is our secret for customer service, says Connection Telecom

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels, social media and business information systems, thereby improving customers' experience of its service.

3 Mar 2015 06:44

Oracle Innovation Day - Book your free ticket now
Oracle Innovation Day - Book your free ticket now

Don't miss the opportunity to be one of the executives at this free event!

Issued by 4 Dimensions Advertising 2 Mar 2015 10:30

Jed Hewson
Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are. They're poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn't make mistakes, it can't get tired and slack off, it won't lack motivation, and it doesn't hurt that it can't lie or steal or cheat either.

By Jed Hewson 26 Feb 2015 10:12