SAN FRANCISCO: US technology group Hewlett Packard Enterprise said it plans to spin off and merge its corporate services business in a deal valued at $8.5bn (7.6bn euros).
3 days ago
Developer recruitment marketplace OfferZen has launched in South Africa, attracting 100 companies to the platform within its first six months of operation.
By Gabriella Mulligan 26 May 2016
Since The Mall of Africa, South Africa's biggest single-phase shopping mall development, opened its doors on 28 April, it has dominated social media chat lately, as much for its promise as its problems. Is it the mall built for the future like some say? My colleagues who have been brave enough to venture forth tell me that it is well-designed, but otherwise unremarkable from an innovation perspective.
By Lee Naik 25 May 2016
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience.
By Jed Hewson 23 May 2016