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Zendesk is our secret for customer service, says Connection Telecom

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels...

3 Mar 2015 06:44

Oracle Innovation Day - Book your free ticket now

Don't miss the opportunity to be one of the executives at this free event!..

Issued by 4 Dimensions Advertising 2 Mar 2015 10:30

Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are...

By Jed Hewson 26 Feb 2015 10:12

Internet Solutions launches Disaster Recovery service

Internet Solutions has launched a cloud-based recovery solution, Disaster Recovery as a Service...

20 Feb 2015 08:54

Don't build your own website

Let's assume for a second that you have no idea about websites and what goes into developing a website. You've decided it's either time to build a website or update your existing one...

By Ryan Murphy 19 Feb 2015 15:34

Google Helpouts shuts down: Are live video tutorials viable?

Google has announced that it will be shutting down Helpouts on 20 April 2015...

By Edzai Conilias Zvobwo 16 Feb 2015 15:15

Is the future in flash, or is the hard drive here to stay?

With data volumes continuing to increase at an unprecedented rate, capacity has become a critical criterion when it comes to selecting data storage solutions...

By Kalvin Subbadu 15 Feb 2015 16:10

10 tools to help you maintain an edge over your competition

Small businesses and start-ups should seek out ways to improve productivity, time management, organisation, and, ultimately, make day-to-day tasks easier to manage...

By Peter Davidson 9 Feb 2015 15:16

[eCommerce Africa] How digital disruption is really redefining retail

Best you rethink your business model if you see digital as a pure replacement for traditional 'bricks and mortar' retail, says Colin Fleming, group e-commerce executive at Massmart...

By Leigh Andrews 6 Feb 2015 08:00

The globalisation of the African continent

Data consumption continues to grow at an incredible pace globally. Over 90% of all the data in the world was created in the past two years, and the total amount of data being captured and stored by industry doubles almost year on year...

3 Feb 2015 14:05

MDM: What's hot and what's not

There is a broad awakening amongst South African companies that mobile device management (MDM) software for managing mobile phones, tablets, laptops and other portable devices has become a necessity for protecting corporate data...

3 Feb 2015 06:50

Satellite - where and why?

Surprisingly, the debate surrounding satellite as a feasible and sustainable communication technology continues...

By Dr Dawie de Wet 2 Feb 2015 13:30

The age of Wi-Fi Calling

Wi-Fi Calling is expected to change how African consumers and businesses benefit from mobile communication in 2015...

2 Feb 2015 13:11

Kaspersky Labs takes a look at IT in 2045

Kaspersky Lab's experts have decided to mark the 30th anniversary of the PC by looking into the future and imagining how information technology might develop and change our lives in the new digital realities of 2045...

29 Jan 2015 11:40

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